Mike Hale Acura

I took my 2015 RDX in for brakes. The service rep pulled up the car fax and said I needed a timing belt, 4 x more $ than brakes. I got home and 2 days later the alternator went out ??. Another grand to fix that. I had a tail light out the rep said they would replace it no charge. They of course didn't replace the tail light. Called to tell them. VERY condescending. Unpleasant. Didn't even wash my car. Poor customer service Chris.

Mark is a fantastic salesmen. He is very knowledgeable about the vehicle. This was the easiest and smooths car purchase I have made. Mark even took time after they were closed to show all the features on our new car.

I got my Acura MDX as a xmas present. I am so disappoint, I got very few of the things that I really wanted in my new car as I had waited 5 years to get it. Because I needed a seven seater I could not get the advance package, but what the sales person did not bother say if I waited a month I could have the upgrades I really wanted. The day after buying our MDX I got a email saying the 2022 would be out on the 1st of February, we called the sales man and said we wanted to change the car for a new model and was told that we could not do that, we had not even picked up the vehicle at this point. I will never go to Mike Hale again.

Fabulous experience working with Mike Hale Acura. They have serviced my previous vehicle for years and due to their honesty and fantastic service I knew I wanted to buy my next car from them. They did not disappoint. I’m sure they gave me the greatest value for the best price available and I’m thrilled to have an Acura certified vehicle that I’ll continue to service at Mike Hale!

We purchased a 2007 Acura MDX and liked the service and customer service. We decided to purchase a 2020 Acura MDX again from Mike Hale Acura. They take good care of us, I recommend them.

Wish I could give zero stars... We drove down from Twin Falls to look at a GMC Yukon we found on KSL. It drove good, was clean and it was priced reasonable enough to drive down to take a look. After we test drove it we headed on our way to drive another car (private treaty sale also found on KSL). About 5 minutes after we left the dealership we got a call from Stuart, the sales manager. He asked what it would take for us to turn around and come purchase the car. I told him the price it would take, which he could not meet, so we continued on to look at the other car. He called us again and came down on the price, which at that time we liked the price of the car but had already made plans to go look at the other car. After some back and forth communication with the salesman Mark, I texted Mark and let him know we would buy the car at the agreed upon price. His response was, "Congratulations. When do you want to pick up the car?" I let him know it would be in a week or so, to which he responded with a thumbs up and said "Keep me posted as to when. Text me photos of [your driver's licenses]... then I can start preparing documents." He also asked for our insurance card, so I added the Yukon to our insurance policy and sent that over after Memorial Day weekend. All is well right??? So we thought... We are started on paperwork, working on completing as much as we can so we can go down and pick the car up without any hassle at the dealership. I was told that putting a deposit down would not matter in reserving the car (we were planning to pay cash and they knew it). While in the process of completing the paperwork, I got a text saying the car was sold. What?!?! How can you sell it to someone else when we have already started paperwork? I called Mark and he didn't answer, but he would text me. I was told that another family was coming to look at the car that night and buy it for the asking price. So essentially they stood us up in our agreement and sold it to someone who hadn't even showed up to look at it??? When I asked why they were able to sell it to someone else when we had started the paperwork, he told me that it was because we hadn't filled out the credit application online and so they didn't have our info verified, which is really ridiculous because we sent them our drivers licenses (as if that isn't official enough) and we were paying CASH!!! Why would the finality of the sale depend on a credit application? I'm sure if we had filled out the credit application they would have come up with another excuse, but I think the real reason was because the other customer was willing to pay full price and the car was "still on the lot" according to Stuart. Sad what the world has come to and what people are willing to do to make a buck... VERY VERY VERY FRUSTRATING for my wife and I as this was a car we had filtered out of about 300 cars we had sorted through for a couple months. I would not recommend this place at all, they have "SNAKEOIL SALESMEN" written all over them. If you walk in with cash and plan to walk out with a car I'm sure you'll be fine, but for everyone else, stay away!!!

Wish I could give zero stars... We drove down from Twin Falls to look at a GMC Yukon we found on KSL. It drove good, was clean and it was priced reasonable enough to drive down to take a look. After we test drove it we headed on our way to drive another car (private treaty sale also found on KSL). About 5 minutes after we left the dealership we got a call from Stuart, the sales manager. He asked what it would take for us to turn around and come purchase the car. I told him the price it would take, which he could not meet, so we continued on to look at the other car. He called us again and came down on the price, which at that time we liked the price of the car but had already made plans to go look at the other car. After some back and forth communication with the salesman Mark, I texted Mark and let him know we would buy the car at the agreed upon price. His response was, "Congratulations. When do you want to pick up the car?" I let him know it would be in a week or so, to which he responded with a thumbs up and said "Keep me posted as to when. Text me photos of [your driver's licenses]... then I can start preparing documents." He also asked for our insurance card, so I added the Yukon to our insurance policy and sent that over after Memorial Day weekend. All is well right??? So we thought... We are started on paperwork, working on completing as much as we can so we can go down and pick the car up without any hassle at the dealership. I was told that putting a deposit down would not matter in reserving the car (we were planning to pay cash and they knew it). While in the process of completing the paperwork, I got a text saying the car was sold. What?!?! How can you sell it to someone else when we have already started paperwork? I called Mark and he didn't answer, but he would text me. I was told that another family was coming to look at the car that night and buy it for the asking price. So essentially they stood us up in our agreement and sold it to someone who hadn't even showed up to look at it??? When I asked why they were able to sell it to someone else when we had started the paperwork, he told me that it was because we hadn't filled out the credit application online and so they didn't have our info verified, which is really ridiculous because we sent them our drivers licenses (as if that isn't official enough) and we were paying CASH!!! Why would the finality of the sale depend on a credit application? I'm sure if we had filled out the credit application they would have come up with another excuse, but I think the real reason was because the other customer was willing to pay full price and the car was "still on the lot" according to Stuart. Sad what the world has come to and what people are willing to do to make a buck... VERY VERY VERY FRUSTRATING for my wife and I as this was a car we had filtered out of about 300 cars we had sorted through for a couple months. I would not recommend this place at all, they have "SNAKEOIL SALESMEN" written all over them. If you walk in with cash and plan to walk out with a car I'm sure you'll be fine, but for everyone else, stay away!!!

This was our first new car purchase. Awesome experience. Outstanding customer service from sales department and the service department is exceptional to work with as well. We will purchase our next vehicle at Mike Hale as well.

Listened carefully and responded accordingly. I have purchased many vehicles from Mike Hale Acura and will also consider them in the future. Keep up the good work.

We had a great experience! They were very professional. We didn’t feel pressured at all. Very informative. They also gave us a great deal.