Carmart

I bought 2 cars almost at the same time from the carmart in Burlington IA, also known as Colonial Auto now a days. among these cars was a Dodge Caliber which quit running 2 and a half weeks after purchase, the car lot manager Travis [at the time] sent this car to first the dealer and then to a repair shop named C.A.R.S in Burlington IA. Neither of which could pinpoint the problem and or fix the broken car. Terry Schnack is the owner of that repair shop and he remembers that situation very well with that caliber according to him, It was taken back to the car lot and sat there in the lot for almost 2 weeks. I called Travis asking about any info on my Caliber to which he replied COME ON IN MR BROWN AND WE WILL FIGURE SOMETHING OUT I went in to talk to him that afternoon and he stated that he would simply trade me out of the Caliber and put me into another car, so I did just that and chose a 2005 Grand Cherokee which I still have and has been paid for in full for a couple years now. now think about that, so CarMart is willing to let me give a car back to them as a voluntary repo and in the same exact day let me buy another car? Just Last month 4/23/2023 I found a Wrangler that I wanted to buy from a different used car lot in Des Moines IA, after they ran my credit report low and behold there is a voluntary repo under my name with the dodge caliber, I called and spoke with John which is the district Manager for Colonial {CARMART} and wouldn't you know Travis doesn't work for the company anymore but I did explain to John exactly what happened and he stated that this sounds like something Travis might do, little did Travis and or John know the conversations are all recorded on my iphone automatically, I have disputed this incorrect information several times on my credit karma to which CarMart keeps saying the information is correct in which it is not correct at all, yet they refuse to remove it from my credit reports, I will hand the recorded information over to a lawyer and handle it that way I guess, be aware Colonial Auto are dishonest and use incorrect information, I will not do any business with them in the future

I found a car I was interested in on their website, contacted them via e-mail because I live out of state. Made plans to drive to their location. the day I planned to travel to the car lot the price of the car went up 2000 dollars glad I looked before I drove 4.5 hours to cuss someone out. Moral of the story do you research and buy from a reputable dealer this is not it

Today my brother got his 2nd Ford St in the dealership Carmart in Manassas. Jimmy was very kind and super helpful, he made everything very easy and quick for us. Thank you so much for your help today jimmy.

I flew all the way to Virginia from Michigan because of the great deal I received on a 2019 ram 2500. Beautiful truck one car owner. Drove it back ran perfect. Jimmy was my salesperson. He is the best. 5 stars for Jimmy!!!!

Everything was going great until they randomly stopped answering my messages after I mentioned I was gonna take the car to the mechanic to get it checked out lol

They give you one price on the web site then charge you another, I asked 3 times to see the paper work for financing and they never showed me and kept pushing me to make a purchase for over 10k over what they advertised, shady cons and crooks

I would recommend this place because of their honesty and help choosing a vehicle that I could actually afford in my process of rebuilding my credit. The bilingual lady helped us communicate with the manager. Definitely ask for Ana, never felt so important and appreciated she even found us a broker with amazing rates for our car.

Exciting experience with sales agent Very fast and professional service. Very knowledgable on the vehicle i wanted to purchase including features available on the vehicle.

Was looking to get a new car instead I had my time wasted. I asked if the car in question had any accidents and had the recalls fixed no straight answer after asking 3 times. If you want a good car buying experience you should definitely look elsewhere.

Sold me a car that wouldn’t pass state inspection. Clips missing on trim pieces, paint doesn’t match in areas. Look closely when going over a vehicle, take a Mechanic with you