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Driving through on vacation from Seattle to Tucson and the 12 volt battery on our Prius V dies in Panaca, NV. The closest Toyota dealer was Stephen Wade in St George, UT. We called, talked to John in Parts and he assured us he had the replacement battery in stock. We arrived 2 hours later and Drew, in Service guided us along. I explained I wanted to change it myself because we were in a hurry, and he did everything possible to assist us and get us back on the road ASAP. Thanks John and especially Drew!
Dave, Thanks for the great review! We're so happy to hear we could help you get back to your vacation, and wish you all the best in any future adventures. Safe travels!
Great dealership for buying a car
I had a good experience with 3 of Stephen wades dealers. All were knowledgeable and experienced. All of them were low keyed and were there to help not pressure me. I felt they were there to meet my needs.
Steven, Thanks for the great review! We're so happy to hear that you had a good experience with our sales team and didn't feel pressured. We value your business and look forward to seeing you again soon!
The power and speed of trust
Just got home from my mission and had a good deal made with Sam Wright. Loved the honesty and trust that he established. The man follows those key principles to business, very well done.
David, Thanks for the great review! We're so happy to hear you had a great experience with us. Enjoy the new car and we hope to work with you again in the future.
Great deal, great sales people!!
Our sales person Gerry Calbillo and Justin wete open, honest, personable and professional. It was a no pressure sale and Gerry shared everything we needed to know. We had done our research before hand and the info he provided fit like a glove. We are on a retiree budget and Gerry and team made it work with various options. Good news is they will find you the best loan rate and you don’t have to go through an associated credit agency with Toyota. We are happy buyers and feel confident we have a well maintained SUV. Thanks Steven Wade Toyota!
Thanks so much for the 5-star review! We're so glad you chose to work with us. Please drive safely and feel free to reach out if you have any additional questions. We look forward to working with you again.
Dealer offer to buy my car
Dealer called me after seeing the add to sell my car, I’m asking $43000, I told them over the phone I have received $37.600 from a private seller, and I told her I didn’t think your dealership would offer that because you got to make some profit, she assured me I would get at least $1000 more, so I went to the dealership and ended up with $24000 offer, I was very mad, sales people are the xxxx of the earth and the lowest of the low.
Staff was professional and friendly. I already new what vehicle I wanted, they got me in and out in no time. Would recommend this dealership to family and friends.
Amazing customer service
I just have to say this dealership seriously provides one of the best experiences you could ask for… Because of their service department if I ever need a new vehicle I will be coming to them. Brandon was absolutely amazing and so helpful. If you can clone Brandon… Do it… Because of him I will for sure be back.
Wes Carothers was very professional and friendly. He was very knowledgeable about the trucks we were interested in purchasing. He helped us through each part of our purchase. Stephen Wade
Window sticker mid-represented actual engine in ve
I purchased a used 2016 Ford F-150. The window sticker stated it had a 3.5L V-6 Ecoboost engine. When I got the vehicle home, I found the original Ford window sticker. It listed a different engine, a 3.5L Ti-VCT V-6. The actual engine is less powerful and towed 5,000lbs less the the engine listed by the Stephen Wade window sticker. I wanted to return the truck and get my trade-in, but they're claiming this is my fault for not doing enough due diligence and they want to charge me $520 for getting my trade-in back.
Stephen Wade shady business practices
Stephen Wade car dealer enterprize seems to be on the forefront of shady business practices which have continuously dogged the automotive sales business. They are known to bait and switch as well as well as add-in fees to pump up the bottom line to line their pockets. If you read the Better Business Bureau you will read endless complaints of the above mentioned problems and complaints. When buying any car there...you will have to keep track of the numbers all the time as they can change and in a bad way as in an increase of fees and other unmentioned items you did not know about.