Stephen Wade Toyota

We got scammed. We paid $4000 for auto protection got a small dent and a small paint chip. They wouldn’t cover it. Do not buy the $4000 cover they said it covers. Liars

I have never been so furious at a dealership. First they told me I was fine to purchase online and have it shipped, but they would charge a extra $700 fee to handle an online transaction. That does not cover shipping. Fine, so I decide to drive there in person over the weekend. I will sell my car locally to someone in the area, doing an in and out deal, so i can get a tax credit. I get everything line up with the dealer, my lender, and my buyer and his lender. Then they surprise me with a $800 in and out fee. They wanted to charge a total of $1300 ($800 in and out and $500 for doc fee) to my buyer to shuffle paperwork. What a joke. I called other lenders and found out now one else did this. I tell them to remove it or the deals off. Next day they call me back, say they will remove the fee, we schedule for pickup that upcoming monday morning. I talk to the buyer, schedule time off work, arrange everything to make it happen. Two hours later, they call me and tell me the manager just approved selling it to someone else. After all that work, scheduling, and I also offered multiple times to put down a non-refundable deposit. Piece of crap dealership. Avoid. Stupid fees, stupid policies, stupid management.

I have never been so furious at a dealership. First they told me I was fine to purchase online and have it shipped, but they would charge a extra $700 fee to handle an online transaction. That does not cover shipping. Fine, so I decide to drive there in person over the weekend. I will sell my car locally to someone in the area, doing an in and out deal, so i can get a tax credit. I get everything line up with the dealer, my lender, and my buyer and his lender. Then they surprise me with a $800 in and out fee. They wanted to charge a total of $1300 ($800 in and out and $500 for doc fee) to my buyer to shuffle paperwork. What a joke. I called other lenders and found out now one else did this. I tell them to remove it or the deals off. Next day they call me back, say they will remove the fee, we schedule for pickup that upcoming monday morning. I talk to the buyer, schedule time off work, arrange everything to make it happen. Two hours later, they call me and tell me the manager just approved selling it to someone else. After all that work, scheduling, and I also offered multiple times to put down a non-refundable deposit. Piece of crap dealership. Avoid. Stupid fees, stupid policies, stupid management.

Mr. Wade, How many YEARS does it take to recover from overcharging customers $3K to $10K mark up? 12 Sienna on your lot, all with $3K markup before additional adds. (No $3K addendum on window sticker) We wanted to keep our business local but need to go to another dealer to avoid exploitation. Does service & parts operate the same way?

Mr. Wade, How many YEARS does it take to recover from overcharging customers $3K to $10K mark up? 12 Sienna on your lot, all with $3K markup before additional adds. (No $3K addendum on window sticker) We wanted to keep our business local but going another dealer to avoid exploitation. Does service & parts operate the same way?

Before the salesman would give me a price for my trade in or a final price of the truck I wanted to purchase he wanted insurance information, copy of the title of my trade in, copy of my and my wife’s drivers licenses, social security numbers, address, phone numbers, names of at least two references preferably a couple of our children who live in town, all so thy could know our credit score. The salesman said we would save thousands if we financed. All this before we had any idea how much we were going to be talking about. Each time I asked how much we were talking about paying the price keep going up and the price of my trade in went down. When we left I still had my trade in, I don’t think they even looked at it, I still didn’t know the price of the truck I wanted to buy while and they had enough information on us to totally scam us. In this time when we get daily calls from scammers trying to obtain or personal information I felt totally violated!

Justin Swift, Stephen Wade Toyota, St. George UT I took the one-star Google review down on my 2024 Camry google review. I will resubmit thanking you for taking out the aftermarket alarm that kept going off and discounting the second key fob. I would have given you 5 stars if we could have worked out a deal on the floor mats. Remember I spent $140 on a wheel alignment after you did an alignment in December of 2024 (the left rear wheel was out of adjustment) and this wasn't considered. I'm glad we put the rest of it behind us, I'm restoring the seats damaged from cleaner and I'm still looking into replacing the damaged carpet and mats sometime in the future. I would not recommend this dealer because I was not allowed to take the Camry to my mechanic for an inspection.

Came in for a repair to my Sienna on Nov 21, 24. It’s now Jan22 and I’ve put the van up for sale. The mechanic put the incorrect kilometres in and added an extra 200,000. I had the van sold today and the buyer did a car fax saying I turned back the odometer. Not only did I get called a thief I lost the sale. I’m lost on what I should do.

They were professional and helpful. The waiting area is nice and clean with snacks available to purchase. Overall a great experience.

Found the perfect truck with the perfect price. Justin did a great job walking us through the process. Couldn't be happier.