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Stephen Wade Toyota

3.0
(236 reviews)
Visit Stephen Wade Toyota
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday Closed Closed
New (888) 796-4639 (888) 796-4639
Used (888) 784-5855 (888) 784-5855
Service (877) 340-0951 (877) 340-0951

About our dealership

This seller has been on Cars.com since June 2024.
What can you expect from the #1 volume auto dealership in Southern Utah for over twenty years? A huge Inventory of Toyota models up front pricing and a truly outstanding car buying experience. Over 80% of our business comes from repeat and referral guests. We invite you to experience the Stephen Wade Toyota difference. Contact us for any information that would be helpful. Schedule a Priority Test Drive with one of our Internet Managers and we will have your vehicle cleaned fueled and parked out front so that you can be in and out on your test drive within five minutes of your arrival.
You have it made at Stephen Wade!

Service center

Phone number (877) 340-0951

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–5:00pm
Sunday
Closed

Reviews

3.0
(236 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

the staff was super helpful with repairs.

the staff was super helpful with repairs. i was towed in and had no idea what was wrong with my car but they kept me in the loop and communicated frequently through the process.

5.0

the staff was super helpful with repairs.

the staff was super helpful with repairs. i was towed in and had no idea what was wrong with my car but they kept me in the loop and communicated frequently through the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your positive experience with the repair services at Stephen Wade Toyota. We appreciate hearing about our team's effective communication and helpfulness during your visit.

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1.0

Bad Sales Experience

I recently had the unfortunate experience of dealing with Stephan Wade Toyota in St. George, UT, and I must say that it was one of the most disappointing encounters I've ever had with a car dealership. From start to finish, my entire experience was marred by incompetence, poor customer service, and a complete lack of professionalism. To make matters worse, the negotiation process was an absolute nightmare. The sales staff at Stephan Wade Toyota engaged in deceptive tactics. When I questioned unnecessary add-on charges they became defensive and dismissive, refusing to address my concerns or offer any reasonable solutions. In addition, our salesman assured us that our in transit vehicle deposit of $3,000 was fully refundable. However, in the negation process we were refused the return of our deposit and this certainly resulted in the pressure to buy in fear of losing our deposit. In conclusion, my experience with Stephan Wade Toyota was nothing short of a nightmare. From the pushy sales tactics to complete lack of customer service, this dealership left me feeling frustrated, deceived, and completely dissatisfied. I strongly advise anyone considering purchasing a vehicle from Stephan Wade Toyota to think twice and explore other options. There are countless other dealerships that prioritize customer satisfaction and professionalism, and Stephan Wade Toyota is simply not one of them. As far as I am concerned, Stephan Wade sales personnel have put a stain on Toyota's trustworthy reputation. I will never buy another vehicle from Stephan Wade dealerships. I will never buy another Toyota.

1.0

Bad Sales Experience

I recently had the unfortunate experience of dealing with Stephan Wade Toyota in St. George, UT, and I must say that it was one of the most disappointing encounters I've ever had with a car dealership. From start to finish, my entire experience was marred by incompetence, poor customer service, and a complete lack of professionalism. To make matters worse, the negotiation process was an absolute nightmare. The sales staff at Stephan Wade Toyota engaged in deceptive tactics. When I questioned unnecessary add-on charges they became defensive and dismissive, refusing to address my concerns or offer any reasonable solutions. In addition, our salesman assured us that our in transit vehicle deposit of $3,000 was fully refundable. However, in the negation process we were refused the return of our deposit and this certainly resulted in the pressure to buy in fear of losing our deposit. In conclusion, my experience with Stephan Wade Toyota was nothing short of a nightmare. From the pushy sales tactics to complete lack of customer service, this dealership left me feeling frustrated, deceived, and completely dissatisfied. I strongly advise anyone considering purchasing a vehicle from Stephan Wade Toyota to think twice and explore other options. There are countless other dealerships that prioritize customer satisfaction and professionalism, and Stephan Wade Toyota is simply not one of them. As far as I am concerned, Stephan Wade sales personnel have put a stain on Toyota's trustworthy reputation. I will never buy another vehicle from Stephan Wade dealerships. I will never buy another Toyota.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

DO NOT RECOMMEND

Do not recommend this dealership. Word of advice for anyone looking to finance a vehicle here, please use an online auto calculator while comparing the monthly rates they are showing you. They seemed to fabricate the monthly price with additional warranties and add-ons that I did not ask for. I walked in with full intentions of purchasing a vehicle and trading my car in. I was helped by Gerry, which was a friendly sales man, and said his intentions were to “look out for me and my best interests”. Great sales tactic, I respect it but business is business and he wanted to make money and I wanted a good deal so I looked past all the nice words and salesman gimmick. Gerry was very adamant that i was getting the best deal for my trade in, which i wasn’t since my trade in was valued $2k-$3k more at 3 other dealerships. I told Gerry and the finance manager the price i was looking to get and after 30 mins of back and forth they still low balled me but i was eager to get a new car so i complied reluctantly. Gerry told me once again, “I’m looking out for you”, not true since i was arguing back and forth with both of them about the value. The finance manager comes back and says my rate would be around 13% and showed me $797 monthly rate for 72 months on a $28,800 car. The math wasn’t making any sense. I looked at my auto calculator online and it said $616 for 72 months at 13% interest. Where was the $170 monthly difference coming from? Obviously, i said no. Then I show the manager the calculator I was using and he tells me the math makes sense so he’ll figure it out. Great. Gerry walks me out of his office and into the waiting area so i’d “feel more comfortable”. 60 minutes goes by with no sight of Gerry or the finance manager. I ask the receptionist where Gerry is and she said I’m not sure let me text him. Another 15 minutes goes by and Gerry comes walking in from the front entrance, presumably from his lunch break. Why he couldn’t tell me he had to step out for a bit is weird and unprofessional but I didn’t care enough to make a big deal. Later, nearing the end of my patience level, Gerry comes over to show me the monthly price they worked “so hard” to get me. This time it is for 84 months at $616. An additional year for the monthly rate i was looking at for 72 months according to my auto calculator. I told Gerry, 84 months is out of the question for me, he says “let me see what warranties and add-ons we can take off” then he comes back with $589 for 84 months. I told him i didn’t want 84 months and I told him the math isn’t adding up to my calculations. 84 months should’ve brought the payment down to $550 a month. I told Gerry I was not feeling well about the experience and I’d feel more comfortable walking away. The next day I received a text from Gerry asking if I wanted to proceed with the new car. I told him how I felt about the numbers and it didn’t seem accurate. He said he’d see why we were so far apart. Then I get 7 more credit inquiry notifications! I’m really upset by that because we agreed beforehand that we would only check with a couple banks and that would be it! I didn’t ask them to proceed checking with other banks I just wanted to know why there was a big difference! To my surprise, I received no communication from them after I expressed grief over the additional credit inquiries. This experience has to be one of the worst and most difficult experiences i’ve ever had with a dealership. I am sick to my stomach that they would try to take advantage of me with those differences in numbers. I will not be doing any business with Stephen Wade Toyota. Stephen Wade Toyota, please learn from this experience and do not take advantage of hard working people. Perhaps more transparency from the finance managers and their calculations could be helpful for future sales.

1.0

DO NOT RECOMMEND

Do not recommend this dealership. Word of advice for anyone looking to finance a vehicle here, please use an online auto calculator while comparing the monthly rates they are showing you. They seemed to fabricate the monthly price with additional warranties and add-ons that I did not ask for. I walked in with full intentions of purchasing a vehicle and trading my car in. I was helped by Gerry, which was a friendly sales man, and said his intentions were to “look out for me and my best interests”. Great sales tactic, I respect it but business is business and he wanted to make money and I wanted a good deal so I looked past all the nice words and salesman gimmick. Gerry was very adamant that i was getting the best deal for my trade in, which i wasn’t since my trade in was valued $2k-$3k more at 3 other dealerships. I told Gerry and the finance manager the price i was looking to get and after 30 mins of back and forth they still low balled me but i was eager to get a new car so i complied reluctantly. Gerry told me once again, “I’m looking out for you”, not true since i was arguing back and forth with both of them about the value. The finance manager comes back and says my rate would be around 13% and showed me $797 monthly rate for 72 months on a $28,800 car. The math wasn’t making any sense. I looked at my auto calculator online and it said $616 for 72 months at 13% interest. Where was the $170 monthly difference coming from? Obviously, i said no. Then I show the manager the calculator I was using and he tells me the math makes sense so he’ll figure it out. Great. Gerry walks me out of his office and into the waiting area so i’d “feel more comfortable”. 60 minutes goes by with no sight of Gerry or the finance manager. I ask the receptionist where Gerry is and she said I’m not sure let me text him. Another 15 minutes goes by and Gerry comes walking in from the front entrance, presumably from his lunch break. Why he couldn’t tell me he had to step out for a bit is weird and unprofessional but I didn’t care enough to make a big deal. Later, nearing the end of my patience level, Gerry comes over to show me the monthly price they worked “so hard” to get me. This time it is for 84 months at $616. An additional year for the monthly rate i was looking at for 72 months according to my auto calculator. I told Gerry, 84 months is out of the question for me, he says “let me see what warranties and add-ons we can take off” then he comes back with $589 for 84 months. I told him i didn’t want 84 months and I told him the math isn’t adding up to my calculations. 84 months should’ve brought the payment down to $550 a month. I told Gerry I was not feeling well about the experience and I’d feel more comfortable walking away. The next day I received a text from Gerry asking if I wanted to proceed with the new car. I told him how I felt about the numbers and it didn’t seem accurate. He said he’d see why we were so far apart. Then I get 7 more credit inquiry notifications! I’m really upset by that because we agreed beforehand that we would only check with a couple banks and that would be it! I didn’t ask them to proceed checking with other banks I just wanted to know why there was a big difference! To my surprise, I received no communication from them after I expressed grief over the additional credit inquiries. This experience has to be one of the worst and most difficult experiences i’ve ever had with a dealership. I am sick to my stomach that they would try to take advantage of me with those differences in numbers. I will not be doing any business with Stephen Wade Toyota. Stephen Wade Toyota, please learn from this experience and do not take advantage of hard working people. Perhaps more transparency from the finance managers and their calculations could be helpful for future sales.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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5.0

Great car dealership! Best place in St George!

Great dealership to buy a car! Pete Worhatch is a terrific salesman. He found us the exact Highlander we wanted within less than a week! Hard to in these days! We are very happy!!

5.0

Great car dealership! Best place in St George!

Great dealership to buy a car! Pete Worhatch is a terrific salesman. He found us the exact Highlander we wanted within less than a week! Hard to in these days! We are very happy!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Bad customer's service

My family bought 3 cars here. Now one of the cars has problem and need to be fixed. I only need 1 copy of the extended warranty so that I can give it to the Ford dealership where I am getting my car fixed. I don't know why they need the paper but Stephen Wade has been doing nothing to help me retrieve the copy of the extended warranty I bought along with the car. Very bad customers service. Maybe all the dealerships are bad, but just cross this Stephen Wade off your list. you might have a better experience with another dealership.

1.0

Bad customer's service

My family bought 3 cars here. Now one of the cars has problem and need to be fixed. I only need 1 copy of the extended warranty so that I can give it to the Ford dealership where I am getting my car fixed. I don't know why they need the paper but Stephen Wade has been doing nothing to help me retrieve the copy of the extended warranty I bought along with the car. Very bad customers service. Maybe all the dealerships are bad, but just cross this Stephen Wade off your list. you might have a better experience with another dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

Unhappy customer

In July we purchased a used Ford F250. The following week the check engine light came on,several weeks later we find out that there is over $4000 worth of repairs needed.I am pretty sure they run a diagnostics to see if there are any issues with the vehicle when it is brought in.They ran diagnostics on our trade in so pretty sure they did on the one we purchased as well. My husband is so in love with his truck so we opted to have the repairs done instead of taking it back to Stephen Wade. It was quite a fiasco as this truck is for work not play so we had to rent a vehicle for a week and a half while the repairs were done. I feel like they saw us coming. We have purchased ALL of our vehicles from Stephen Wade so really disappointed with the fact that they let us leave their dealer knowing that truck had issues. Do your homework on the vehicle before you commit,don't trust that they will be honest.

1.0

Unhappy customer

In July we purchased a used Ford F250. The following week the check engine light came on,several weeks later we find out that there is over $4000 worth of repairs needed.I am pretty sure they run a diagnostics to see if there are any issues with the vehicle when it is brought in.They ran diagnostics on our trade in so pretty sure they did on the one we purchased as well. My husband is so in love with his truck so we opted to have the repairs done instead of taking it back to Stephen Wade. It was quite a fiasco as this truck is for work not play so we had to rent a vehicle for a week and a half while the repairs were done. I feel like they saw us coming. We have purchased ALL of our vehicles from Stephen Wade so really disappointed with the fact that they let us leave their dealer knowing that truck had issues. Do your homework on the vehicle before you commit,don't trust that they will be honest.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Predatory financing

I bought my Tacoma in 2019 from Stephen wade toyota, the salesman was great but the finance department took advantage of a first time buyer who had no clue what I needed to watch out for. They told me all the warranties I was getting came with the factory warranty, I had no clue I was being sold warranty packages from total care auto. I see how it’s my fault for not knowing or reading the fine print, but when the price was 28,000 and I ended up with a 37,000 dollar loan and a 617.00/month payment as a 25 year old working at dominos. I was NOT happy. When I came back and asked to get rid of my warranties, he says “ oh it’s all uploaded in the system and finalized there’s nothing I can do” I hope you enjoy your commission off of a inexperienced buyer.

1.0

Predatory financing

I bought my Tacoma in 2019 from Stephen wade toyota, the salesman was great but the finance department took advantage of a first time buyer who had no clue what I needed to watch out for. They told me all the warranties I was getting came with the factory warranty, I had no clue I was being sold warranty packages from total care auto. I see how it’s my fault for not knowing or reading the fine print, but when the price was 28,000 and I ended up with a 37,000 dollar loan and a 617.00/month payment as a 25 year old working at dominos. I was NOT happy. When I came back and asked to get rid of my warranties, he says “ oh it’s all uploaded in the system and finalized there’s nothing I can do” I hope you enjoy your commission off of a inexperienced buyer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Excellent experience- return customer!

Haedn & Justin were great salesmen to work with. No pressure, answered all of my questions and helped me get a good deal. Jamie and Candace were great answering other questions about financing and warranties. Overall it was a great experience that I've come to expect as a return SW customer.

5.0

Excellent experience- return customer!

Haedn & Justin were great salesmen to work with. No pressure, answered all of my questions and helped me get a good deal. Jamie and Candace were great answering other questions about financing and warranties. Overall it was a great experience that I've come to expect as a return SW customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

A Predatory Dealership

Over the past 30 years I have purchased over 20 cars and trucks from almost as many dealerships. Since I negotiate my price up front every one has been enjoyable without a hitch. Over 20 cars- almost as many dealerships. My experience yesterday at Steven Wade Toyota was the worst I have had. If this is how Steven Wade Toyota does business Toyota should revoke their dealership. If this is how my salesperson and her sales manager handle people they should be fired. With all vehicles I have purchased, after a test drive the sales person gives me a sheet of the purchase: Sales Price w/ Options + Delivery Fee + Sales Tax. I tell them my amount down. We have the amount to finance and they give me a couple finance options. As part of that they will always include a presentation on an extended warranty (which I sometimes take, sometimes not). When negiotating for this automobile I made it very clear I would not pay $1 over MSRP. Me: “I need to know that he will sell for MSRP before I drive 4h roundtrip.” Sales: Thank you so much for getting back to me. Unfortunately we are not able to sell the __ at MSRP as it is the only ___ we will have for a while.” Me: “I get it. Thank you. Don’t want to waste your time.” The following day I emailed her about a different model and she emailed back the manager would sell the car for MSRP. The SW dealership is 2 hours from our home and my wife does not like to drive at night. So after the test drive I told her to go ahead and go home. The sales person KNEW that she was not going to honor the price we had agreed upon and let my wife drive away! How predatory can one be? I told her I would like as long as term as possible and a bank I like to use if they are competitive. I sat and waited for her to come with an itemized statement of the purchase. And waited. And waited. I knew I was in trouble- it was taking way too long. When she came back there was no list of what I was purchasing- no total- no amount financed- no interest rate. There was only 2 numbers. I could finance for 72 months at around $550/m (I did not write down exact numbers) or 60 months for almost $600/m. I already knew (approximately) that my purchase price + tax + destination charge - down payment would amortize 72 months for $377.75 (3%) to $412.04 (6%) and 60 months at $446.74 (3%) to $480.65 (6%). What could the extra couple hundred dollars per month for 60 to 72 months be for? Who knows- they never gave me a list of what I was “buying”. She did say “we have 2 dealer fees” that totaled over $700. With this I got up to leave (my wife had been gone almost an hour by now). As I walked out the door she yelled behind me “I never told you there were no fees.” She sounded like a 5th grader caught cheating saying “it’s not cheating since he let me look at his paper.” I have read about dealerships that just bring in your payment with no numbers but didn’t think this really happened any more. Certainly I expect more from a Toyota dealership. I won’t go through the disaster of the next several hours as my wife had to turn around and drove back to St George talking to 911 all the way. The behavior of this salesperson and her manager was predatory. They should be fired and/or this dealership should be closed.

1.0

A Predatory Dealership

Over the past 30 years I have purchased over 20 cars and trucks from almost as many dealerships. Since I negotiate my price up front every one has been enjoyable without a hitch. Over 20 cars- almost as many dealerships. My experience yesterday at Steven Wade Toyota was the worst I have had. If this is how Steven Wade Toyota does business Toyota should revoke their dealership. If this is how my salesperson and her sales manager handle people they should be fired. With all vehicles I have purchased, after a test drive the sales person gives me a sheet of the purchase: Sales Price w/ Options + Delivery Fee + Sales Tax. I tell them my amount down. We have the amount to finance and they give me a couple finance options. As part of that they will always include a presentation on an extended warranty (which I sometimes take, sometimes not). When negiotating for this automobile I made it very clear I would not pay $1 over MSRP. Me: “I need to know that he will sell for MSRP before I drive 4h roundtrip.” Sales: Thank you so much for getting back to me. Unfortunately we are not able to sell the __ at MSRP as it is the only ___ we will have for a while.” Me: “I get it. Thank you. Don’t want to waste your time.” The following day I emailed her about a different model and she emailed back the manager would sell the car for MSRP. The SW dealership is 2 hours from our home and my wife does not like to drive at night. So after the test drive I told her to go ahead and go home. The sales person KNEW that she was not going to honor the price we had agreed upon and let my wife drive away! How predatory can one be? I told her I would like as long as term as possible and a bank I like to use if they are competitive. I sat and waited for her to come with an itemized statement of the purchase. And waited. And waited. I knew I was in trouble- it was taking way too long. When she came back there was no list of what I was purchasing- no total- no amount financed- no interest rate. There was only 2 numbers. I could finance for 72 months at around $550/m (I did not write down exact numbers) or 60 months for almost $600/m. I already knew (approximately) that my purchase price + tax + destination charge - down payment would amortize 72 months for $377.75 (3%) to $412.04 (6%) and 60 months at $446.74 (3%) to $480.65 (6%). What could the extra couple hundred dollars per month for 60 to 72 months be for? Who knows- they never gave me a list of what I was “buying”. She did say “we have 2 dealer fees” that totaled over $700. With this I got up to leave (my wife had been gone almost an hour by now). As I walked out the door she yelled behind me “I never told you there were no fees.” She sounded like a 5th grader caught cheating saying “it’s not cheating since he let me look at his paper.” I have read about dealerships that just bring in your payment with no numbers but didn’t think this really happened any more. Certainly I expect more from a Toyota dealership. I won’t go through the disaster of the next several hours as my wife had to turn around and drove back to St George talking to 911 all the way. The behavior of this salesperson and her manager was predatory. They should be fired and/or this dealership should be closed.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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5.0

Toyota Tacoma

Great experience. Sebastian treated my family like family. Very professional and pleasant. I would recommend the Toyota out of all the Stephen wade stores. Thanks

5.0

Toyota Tacoma

Great experience. Sebastian treated my family like family. Very professional and pleasant. I would recommend the Toyota out of all the Stephen wade stores. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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