Reviews
Coggin Deland Ford-Lincoln
We have used Coggin Deland - Lincoln for the past 20 years and bought several cars from them, plus a car for our daughter. Wouldn't use anybody else. Couldn't ask for any better dealer to do business with, always helpful and caring with any problems, which have been very few. I always recommend my friends or anybody I know looking for a car to go there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Delores, and thank you for your positive review. I am so happy that we at Coggin Deland Ford-Lincoln have been able to provide you with great service for the past 20 years. We appreciate your loyalty and look forward to working with you again. Ken Sidana, General Manager
Safety Recall
This was a safety recall regarding the seat belts. I was told tis will be a simple repair. The car was completed in about 1 hour. When I got home to take my wife to the doctor, it was noticed that the technician actually placed the seat belt behind the molding of the car rendering the seat belt useless, With a full car it left us with a passenger in the front seat without the use of a seat belt a safety hazard and against the law in Florida. I returned to the service department at 5:50PM and the gentlemen that take in the cars we kind enough to complete the job correctly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Raymond, and thank you for your positive review. We understand that safety recalls are never fun and we always keep our customers safety in mind. I am happy to hear that we at Coggin Deland Ford-Lincoln were able to timely service your vehicle and get you safely back out on the road. Please let us know if we can ever be of any assistance. Ken Sidana, General Manager
Owner
Service center reception is "cold". The agents pretend like you are invisible as they continue to play with their computer screen. The car was in for a "recall" on the latch. They screwed up the window mechanism and I had to take it back. I hade to take it back again as they had left the latch system loose and it was about to fall off.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Saroja, and thank you for bringing this to my attention. We never want our customers to feel like we are cold, or do not keep them as our top priority for we value our customers and strive to provide an excellent experience. I am disappointed to hear that your last experience did not meet our expectations for service, and would like to speak with you to address any concerns or answer any questions you may have. Please feel free to contact me at your earliest convenience. Ken Sidana, General Manager, 904-742-1611
Owner
Coggins service guy showed excellent customer service support. I would highly recommend Coggins.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your positive review for us here at Coggin Deland Ford-Lincoln. We appreciate your feedback. Ken Sidana, General Manager
Ed Northey
Took my 2016 Ford F-150 XLT for service, every time it's the same, quick,all items done, never short change me, never a reason to consider going anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I am happy to hear about your loyalty to us here at Coggin Deland Ford-Lincoln. We value your business and you trusting us continuously with your 2016 F-150 XLT. We thank you and look forward to working with you again. Ken Sidana, General Manager
Excellent Service
Great and efficient service! Glad we have you to ran too for our vehicle needs. Keep it up!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the encouraging words, Erlinda. We appreciate your feedback. Ken Sidana, General Manager
sliding glass window
good people and repairs completed in a day. had to be delivered to home and picked up, this was completed in a timely manor. Driver was very good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Leonard, for your five star review. I am happy to hear that we at Coggin Deland Ford-Lincoln were about to fix our repairs in a timely manner. We strive to provide excellent customer service, and your review shows that we are doing our job. Ken Sidana, General Manager
Pujols zulma john
Couldn't find a more respectable kind and helpful staff than coggins. The best service I ever had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your amazing review. We here at Coggin Deland Ford-Lincoln appreciate your feedback. Ken Sidana, General Manager
Vehicle Service
Had a scheduled oil change.Tech saw the post on the battery had to be cleaned also. Well what ever he cleaned the battery post with got tossed all over the engine. Went back a few days later to have the service department clean the engine off. Well most of the white residue was gone except for plastic cover over the engine block. Looks like oil based paint spots. Not really happy with that. Need to train these people better
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Michael, and thank you for your feedback. I apologize for any inconvenience, and will speak with my team to make sure this does not happen again. We value your business and look forward to making your next experience amazing. Ken Sidana, General Manager
Lloyd Elledge
I've been using Coggins for all my service needs for nearly 10 years, and have always had a very good experience. I was glad to see the Quick Lane reopened and Tyler did a great job in taking care of me. Quality of service and repairs was excellent, as usual. Had you not re-opened the Quick Lane, I would have another service provider.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Llyod, and thank you for your review. I am happy to hear that Tyler did a great job taking car of your car servicing needs here at Coggin Deland Ford Lincoln. We look forward to working with you again at our Quick Lane servicing. Ken Sidana, General Manager