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Everyone did an amazing job! Kelsey helped me out tremendously with showing me all the features to my vehicle and helping me hook up my phone!
Bill Luke Jeep - Good Experience/Fair Price
Saul was a great salesman - knowledgeable, professional, and friendly. He answered all our questions after we test drove two vehicles. Angel also assisted with delivery. Good buying experience!
Unprofessional staff, cheating, toxic environment
Been looking for the preowned Ridgeline, they've got one of the required configuration. After phone confirmation, driving across the town just to find out it's not reconditioned yet. Still want to see it. Took over half an hour for the sales guy (Muhammad ?) to find it on the lot, on the way witnessed ugly alpha male domination scene in service facility. The car was OK yet dirty, which was no surprise. I was ready to place a deposit anyway. Getting back to the office, the guy refused to respect internet price, insisting on +$2K sticker, plus $1K extra options I didn't need. I had a competing offer for very similar car yet lower trim $4K lower. Said I'm fine going a little up from that price, but not $4K. The guy said no negotiation and basically ended the conversation. Now a month later they're offering their Ridgeline $2K cheaper than what I've paid for my one of lower trim. Just one guy has left me w/o the car I would prefer, and made his own company lose $2K (and counting) in revenue.
Rate switching and signing pressure
After spending all day trying to negotiate, I settled on a Vehicle. I should have walked out! I was told the banks were closed and the would be negotiating a better rate and a adjustment would be made. I was even provided an update sheet. After all the paperwork was submitted to the bank, I was reassured several times over the phone and in email I would receive the quoted rate. It was all lies!
Don't trust Bill Luke
Do not use this corrupt dealership. The big problem is they will sell you and extended warranty and when it comes time to use it you get no help and the repair shop doesn't communicate to the owners. I wasted 22 days and I had to ha e my truck towed to another shop. Don't trust these people.
We are sorry to hear about your experience. Unfortuantely, we do not have much say over the extended warranty company and what they will and will not cover. We have forwarded your concerns onto management to look into to see what happened.
the customer service was outstanding. great employees to help service us. good communication and assistance for my family and i. there’s amazing service as well. kelsey did great!
We are so happy to hear that Melanie! Thank you for choosing Bill Luke!
I had a really good experience here! Kelsey Day and Freddie were absolutely amazing. We are in love with our car. Thank you guys! Made it so easy for us
We are so happy to hear that our team provided you with such a great experience! Enjoy your new car!
Kelsey Day is a good job! Justin helped me out tremendously!! It was a super easy process! Thank you so much guys for helping me pick out my jeep
We are glad that Justin could get you into the perfect vehicle and that Kelsey was able to show you all the awesome features! Thank you, Mike!
One of the best truck buying experiences I’ve had.
One of the best truck buying experiences I’ve had. I inquired about a Ram 2500 online and Claudia was quick to respond and answer my questions. We agreed to my trade value and all pricing via email, then I was able to place a deposit until I could arrive the next day. Upon arrival I was greeted by Lex. He was great to work with. Aaron Morrison in finance was awesome. Super quick and a smooth transaction. All around an easy and transparent process with no surprises. Great job to the whole team!
We are so glad to hear that you had a great experience! Thank you for the awesome review!
Truly a wonderful experience. the whole Bill Luke ten did an amazing job helping me get into the vehicle I wanted couldn’t be any happier.
We are happy to hear that our team provided you with such a great experience! Thank you Maria!