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Bad customer service.
Bad customer service. they just care about the money, tons of big fees! they just hang up if not agree for price.
We are sorry to hear that, Joseph! We have attempted to reach out to rectify the siutation and hopefully get you into a great vehicle. Please reach out to our Sales Manager, Jerry A at 602-249-1234.
Great Buying Experience for a used RAM 1500
Bill Luke Phoenix provided an exceptional experience for my purchase of a used 2021 RAM 1500 pickup. Justin S. was the salesman, Bryant B. provided the information to purchase a second key for the vehicle and Reece C. was the individual that I dealt with in the finance department. All of these individuals made my experience in purchasing a used pickup very easy and pleasant. I'd recommend working with this group of people, especially if they have the vehicle that you're looking for at this dealership. Between this group of people, all of my questions were answered at the time of purchase and even later when I called in with additional questions.
Thank you for taking the time to leave our team an amazing review! We are so happy to hear that you enjoyed your entire experience!
Car arrives way to slowly
I would not buy from them online. For me it took over 2 weeks to get my car delivered from AZ to NV. They did not answer the phone calls I made to them about why it was delayed. They never took accountability for the process taking so long.
We are sorry to hear that. We were unable to locate you in our system to look into your account and find out what the delay was. If you could please reach out to Jessica M, our Customer Experience Manager at 602-544-3696 or firstname.lastname@example.org to provide that information.
Great Customer service, no pressure whatsoever.
Great Customer service, no pressure whatsoever. overall, great experience, Highly recommend it!! I completely love my car!
Thank you so much for the awesome review for our team!
Kelsey and Lex did an amazing job at helping me set up everything. Made the process super smooth. Thank you guys for helping me find my vehicle
We are so happy to hear that Lex was able to get you into an awesome new vehicle and that Kelsey was able to show you the cool features! Enjoy!
Terrible service department
Worst experience I have ever had! Would not recommend to anyone! They rip you off.service department was terrible & possibly caused damage to my engine! I would not take your vehicles there!
We are sorry to hear about your experience! We are unfortunately unable to locate you in our system by your username but we would like to investigate. Please reach out to Jessica Mckenzie, our Customer Experience Manager at email@example.com.
Didn’t have an ideal sales experience, but the team was
Didn’t have an ideal sales experience, but the team was nice. Ryan Claus did a great job
We are sorry to hear that you didn't have a good experience with our sales team. We would like to hear more about it! Please reach out to Jessica Mckenzie, our Customer Experience Manager at firstname.lastname@example.org
Everyone did an amazing job! Kelsey helped me out tremendously with showing me all the features to my vehicle and helping me hook up my phone!
Thank you so much for the awesome review, Mike! We greatly appreciate you!
Bill Luke Jeep - Good Experience/Fair Price
Saul was a great salesman - knowledgeable, professional, and friendly. He answered all our questions after we test drove two vehicles. Angel also assisted with delivery. Good buying experience!
We are so glad that Saul got you into an awesome, new vehicle! We greatly appreciate your business here at Bill Luke!
Unprofessional staff, cheating, toxic environment
Been looking for the preowned Ridgeline, they've got one of the required configuration. After phone confirmation, driving across the town just to find out it's not reconditioned yet. Still want to see it. Took over half an hour for the sales guy (Muhammad ?) to find it on the lot, on the way witnessed ugly alpha male domination scene in service facility. The car was OK yet dirty, which was no surprise. I was ready to place a deposit anyway. Getting back to the office, the guy refused to respect internet price, insisting on +$2K sticker, plus $1K extra options I didn't need. I had a competing offer for very similar car yet lower trim $4K lower. Said I'm fine going a little up from that price, but not $4K. The guy said no negotiation and basically ended the conversation. Now a month later they're offering their Ridgeline $2K cheaper than what I've paid for my one of lower trim. Just one guy has left me w/o the car I would prefer, and made his own company lose $2K (and counting) in revenue.
We are sorry to hear that we couldn't make a deal, Sergey! Thank you for bringing this to our attention. We will have our management look into what happened!