Reviews
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Quick, easy, knowledgeable staff. No run arounds no tricks no gimmicks. 100% satisfied customer...thank you Tavo!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thinking about Buying a car thats 1500 miles away?
My car buying experience with Barrett Auto Gallery was nothing less than phenomenal. Mr. Barrett offered UPS, Uncompromising Personalized Service, never nonchalant, and never too pushy. I live in Washington DC, and I would have never thought, that I would have purchase a car in McAllen Texas. I found the car online, I sent an email requesting additional information, within minutes, the owner himself, Jorge Barrett replied with detailed information about the car. Even though Barrett Auto Gallery was 1500 miles away from me, after talking to Mr. Barrett over the phone, I was 1000% convinced that this car was the one. The very next day I arrived in McAllen Texas and Mr. Barrett was right out front in my new Porsche Panamera. I test drove my new car back to his dealership to do the remaining paperwork. The dealership was clean, neat, and fully stocked with all types of luxury vehicles. Most importantly, the entire staff was absolutely professional. I would defiantly recommend Barrett Auto Gallery to everyone, and for the people who live 1500 miles from Texas, you won?t regret taking a trip to good old McAllen Texas, they have palm trees.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
1st time customer
I recently purchased a 2006 Jaguar Vanden Plas. Every person I spoke to at both McAllen locations helped me feel comfortable throughout the buying process. Tavo was a great help and made my experience as smooth as possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
XFR JAGUAR
Very, very nice educated and professional staff works at this place, they will listen to you and help you find the vehicle that you want or need. Thanks to Tavo, Jorge and Diana that helped me with the purchase of my car. These guys will also keep their word on any offers that they mightn't given you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great customer service
We always have the best experience at Barrett, they have the best customer service and the best inventory of unique cars, not the fist time and will not be the last!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Buying Experience
Barrett has been a great buying experience all three times I have made purchases from them. Joselo Sanchez was very helpful with all our questions during our last buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experince with Rudy at Barretts
From the initial contact through email to signing the paperwork Rudy was always helpful, friendly but never pushy. He worked with us on our time schedule and answered all of the questions we had. The finance staff was nice and the owner was very friendly but Rudy is the best thing about Barretts and will definitely make us a repeat customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Barrett simply Listens to your need and Delivers
If you can imagine buying a car in your buddies living room, then Barrett Auto Gallery is your place, big screen TV and all. I purchased a Porsche Cayenne GTS and a Mercedes Benz ML-350 in the same week. My wife has been on the hunt for a ML-350 for some time and found one at Barrett. Well as I looked at their innovatory on line I see the perfect fit for me too!! From that point on the buying process is a no stress, down to earth, and real concern to give you what you want. I pointed out a few things in the Porsche that I was going to use as talking points and as soon as the conversation was over with Jorge, I had no more talking points. Everything above and beyond my expectations were meet and exceeded. The network this team has performs magic in restoration. The Porsche is 6 years old and most people assume it is NEW!! The wife's ML-350 is exactly what she has wanted for some time. If you are on the fence about buying a car or you are having trouble locating a car, challenge Barrett, they will deliver magic.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
BMW 328 Convertible
The customer service that I got from Tavo was top-notch. This guy shows genuine interest in getting you the vehicle that you want and not the vehicle he wants to sell that you usually get from other dealership. He always demonstrate concern about the customer's satisfaction. The don't use pressure tactics in this deslership. They just love helping people get the car that they need or the car of their dreams. They are open enough to suggest better options to their customers but are never "pushy" and are very respectful of the customer's decision or choices. They carry high quality vehicles in their inventory which makes them the best place to get a pre-owned vehicle. Thanks Tavo for all your help! It's funny that Tavo helped me with my purchase of a BMW 328 Convertible as well as a BMW X5 from another dealership a month ago and I received the same excellent customer service from him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Challenges overcome - thanks to Barrett
The Barrett service is beyond the sale of a car. The service provided is about offering what is required for that particular customer. In my case, they solved a problem and this is the second time they have do so ...! I needed a second car for my son who had very specific requirements and Barrett delivered. Many other dealers were given the chance to overcome the challenge and deliver on the specific requirements but Barrett was the only dealership up to the task. The service they offer and so eloquently provide is reflective of the hi-end autos they are so expert in bring to the right customer, at the right time, at the right price, in a professional and pragmatic manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dr. Schembri you are part of our family and we take care of our family. We appreciate the repeat opportunity to service your needs. We hope you and your son are the vehicle that best suits your needs. Thanks and we will see you soon. Rudy Vallejo