Chapman Hyundai Phoenix

Tyrone was the best to work with. He was pleasant and went above and beyond to find the car that I ended up going home with. His customer service is top notch and recommend anyone to talk with him to purchase a car.

I went in yesterday looking for a car to purchase Scott Sullivan & Bill Johnson were a great team simply superb!! They were easy to talk to and not pushy at all as I was afraid I may be seeing someone who might have been. As someone who work in the field of customer service they've exceeded my expectations. Thank you both Scott Sullivan & Bill Johnson!!

So happy with Chapman Hyundai on Bell Road that I told my son and he also purchased a vehicle Shout out to Robert Railey ...He will take care of you!!!

In July 2015 we purchased a new Sonata Sport Limited Turbo at Chapman Hyundai. We had planned to keep this car for several years and actually made the mistake of purchasing an extended warranty at that time. To preface our experience; In July 2016 our car died in a car wash kiosk and would not start. We determined that the battery had failed. We contacted Chapman Service adviser and explained that our car died and felt it was the battery and would be covered under warranty. She stated "that they would have to check it out to determine that the problem was not caused by an after-market added device that would not be covered under warranty". Our initial response was that we purchased a car with all of the factory options and never considered installing any after market devices. Little did we know that the dealership had haphazardly installed an after market alarm device to up-sale the price of the car. We did not purchase this device or service when we purchased our car. Needless to say that just hearing the Service Adviser say that sent up a BIG RED FLAG! In early January 2018, we had just completed the 60,000 mile service at 58,000 miles since we were diligent to maintain our investment and followed all recommended services. A day after we had the 60,000 mile service completed, we had noticed a plastic burning smell that dissipated and we thought it was something outside of the car and continued to drive the car. A week later our radio began to switch mode for no reason. We contacted the dealer regarding this condition and they said that there had been a recall on the clock spring and to bring the car in for repair. While driving to the dealer, we also had headlight warning indicators on the dashboard and other unexplained electrical "gremlins". This was determined at that time to be related to clock spring. The clock spring was replaced and we received our car back. Two days later, we had the same radio changing mode condition and contacted the dealer. The dealer asked us to leave the car with them to troubleshoot and provided a loaner. The next day, the dealer contacted us and asked if we had installed any after market devices in the car. We did not and stated to check with Chapman dealership to see if they installed any after market devices. Chapman replied to the servicing dealership that they install Southwest Dealership KARR Alarm devices in all of their cars during dealer prep. We found that they install this device to inflate the MSRP of the car and try to get additional income on the sale of a new car. The servicing dealership informed us that this after market alarm device had shorted out and actually burned several wires in the wiring harness where it was installed. The servicing dealership informed us that the damage caused by this device was not under warranty and proceeded to remove this device and band-aide the burned harness at OUR EXPENSE. We found that this device was haphazardly connected to no less then 10 wires in our car's wiring harness. We were still experiencing mode switching with the radio. We were informed that we need to subscribe to Sirius radio so that a radio reset could be performed. We felt that this should be something for Hyundai to do since we did not want to pay for a service that we did not want.. We no longer felt comfortable driving our car and had it towed home. We contacted Veda our original sales person and told her of our concern and the fact that the device installed by their dealership had voided our warranty and burned our wiring harness. She stated to get in to their dealership and they would "make it good on us by selling us a new car for a heavily discounted cost". We arrived at the dealership and found that they were still installing these KARR Alarm devices in all of their cars during dealer prep. We were still willing to hear what kind of deal they were going to offer. Johnny Rodriquez (sales manager) basically insulted us with his offer. We bought elsewhere.

Mike Knox did everything he could to work a deal for us. We know because we ended up buying the car we wanted on our terms which were not easy to get. Fantastic experience! He's our car guy for life.

This is the first new vehicle I have purchased in a long time. I was very apprehensive as my last experience was not pleasant. All of the people I worked (Scott Sullivan, Alex, and JP) with were pleasant, friendly, knowledgeable, and helpful. I would definately return to purchase another vehicle.

I really appreciate the efficiency and kindness of Chapman Mazda Service Department. They were there when I needed them. I?m sure they will be the only place I will take my car in when it needs a good ?doctor? ;)

Bill was a fantastic "friend" through the entire three week process we had to go through to get my impossible car purchase to even happen! He was great. I would highly recommend him to help in your purchase a car. Anthony couldn't of provided any better customer service and both Bill and Anthony were flexible and willing to do what it took to get me the perfect car

AMAZING DEALERSHIP! This is the 3rd Hyundai Sonata I?ve leased from Chapman & I couldn?t be happier! I?ve tried shopping around at other Hyundai dealerships & they were dishonest, way overpriced & played pathetic sales games. If you want a good deal this is the place to visit. Thank you Mike C & Alex!

While my 2014 Elantra was being serviced I went into the showroom and was greeted by Ron Hodge who answered all my questions in regards to the end of my lease and the options that I had. He understood my financial goals (recently retired). I had no intentions to purchase a new car that day and Ron did not put any pressure on me to do so. I came back the next day and got a great deal on a new 2017 Elantra. Thank you Ron I love my new car. I love the sparkle in the Scarlet Red Pearl (makes me feel sexy when driving). GOOD JOB WELL DONE.