Keith Hawthorne Ford of Belmont

My experience was good however I have yet to receive floor mats for my car.

They did everything I asked in a timely manner. I just don't understand the "WORKS deal that Ford offers. For some reason when I asked for this, the payment... was twice a much as the "WORKS" advertised. They also did not honor an email deal they mailed to me when I bought the truck It specified I would receive a free oil change after very paid one. When I asked for this the service department said this only applied until March of 2019. This was not on the email as a condition.

Bought 2nd car. Great staff and customer service! We will be back to buy here again!

Rick took excellent care of me in servicing of my vehicle. Also took the extra step in getting me a rental while my car was in the shop.

Super dealership! I have purchased 2 cars from Keith Hawthorne Ford in Belmont. I highly recommend them! You will definitely walk away satisfied!

As of 9/6/19, I really feel cheated, I came for the works package which consists of an oil change tire rotation brake inspection fluid top off etc. and... inspection and ended up getting just an oil change an inspection, but was charged for a deal that wasn't fully fulfilled because of a conflict on the bolts for the vehicle in which they have been the only ones that have done the rotations on the vehicle but what's going on want to charge me the price of replacing them if they were to strip out, therefore I refuse the tire rotation. So why was I charged full price for a package deal that was not fully for field?

Julio is always a pleasure to speak with. He keeps you informed and get the job done quickly!

While repairing a shift indicator switch the console trim clip was broken. They told me they broke it but initially refused to replace it. They contacted... the warranty company who also initially refused to replace it. I talked to the service manager on a Saturday and he said he would contact the warranty on Monday and call me. He didn't call me. A week later I called him and he said again he would contact the warranty company about replacing the trim. I got a call from the dealership that afternoon saying the trim replacement had been approved. They said they has ordered the trim and would notify me when it comes in. Personally, I thought the dealership should have replaced the trim initially since they broke it. They said they removed it by procedure using the correct and it broke due to age. I feel all the bargaining with the warranty company was unnecessary and the dealership should have taken responsibility for replacing the trim.

Just a recall, on transmission software , other than wait time all was good

Great team of associates and well trained. "need to train Tindol Ford " to have the same respect for all new and old shoppers.