Keith Hawthorne Ford of Belmont

Asked for a mount and balance of tires for a 2017 Edge was told that the wheels could not be removed because the swelling of the lug nuts. No options... were offered. Even if I had bought new tires I would have to mount them myself I guess. I also found out the lug wrench was a joke that came with the car.

I don't know who would give this dealership 5 stars let alone 1, yes there are a few quality staff. I mean a few! Their service depart is prime crap and... slow. They never have enough service people. it takes them two years to fix or even look at your car. This is after they had the car for two going on three weeks and it broke back down not even a good month later. this is the last Ford car, I will ever purchase. and I have purchased a few. Their cars and this Keith Hawthorn, service department is pure crap. Keith need to stop leaving everything to his lazy GM that don't bother to call you back if his life depended on it and start following up on why people hate and dread coming to that high price, inefficient service department. Only thing they're good at is answering the phone telling you your car is still waiting to be fixed. who ever responding to these complaints, don't bother to respond to this. Go find some reliable service people or repair people and get them in that service department. while you have time to respond to unhappy and so called happy reviews. While you invested money in fixing up the floor room. You sorely you forgot to get help for the service department. Get our cars out your slow azz service department! How are you running a service department and you're not paying for top quality mechanics, seems like you can't keep them.

I purchased my 6th car from this dealership and Ben and Survilla are great. No pressure to buy showed me what I was looking for

Customer service responded to a service issue I had and came back to me with curtsey credit to my issue Thank you

Stopped in recently while visiting NC.... relocating in the near future to Gastonia and will be dealing exclusively with Salesman David Jolly “The Jolly... Man”! Looking to buy a NEW “used” car! CS Garren

Service appointment was quick, and service was excellent.

I visited Keith Hawthorne of Belmont in North Carolina due to a rattling in my car near the engine and they were able to determine that it was due to the... "flywheel" being cracked after Parks Ford of Wesley Chapel in Tampa, Florida installed a new engine. The bolts were not tightened during the installation. I did not feel that i should be liable to pay the new repair charges as it was not my fault and had just paid over $8,000.00 for the engine. The Wesley Chapel service manager refused to accept responsibility; therefore, i had to get Ford involved. The service manager at Keith Hawthorne was extremely patient and helpful as it took 3 1/2 weeks to get the Wesley Chapel location to assist with the charges for the repair and this was AFTER getting the store manager involved. I also was able to find out that the axle was broken as well. The service manager at Keith Hawthorne provided excellent care and had my car repaired very quickly! I would highly recommend this location for ALL car repairs!

Tabitha is who I dealt with and who you should. She was awesome. Called me with questions on my truck and kept me up to date as where it was in the process.

Staff is very accommodating and informative. Website is very good with information and pictures. Will definitely recommend to friends and family looking... for a new automobile?

Had repairs done to my truck and not really satisfied with the work perform nor the price and I don't feel the issue wasn't completed.