Reviews
Bruce is a quality employee, be happy that he works for
Bruce is a quality employee, be happy that he works for Russ Darrow , he is always helpful with any questions I might have
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bruce met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years! Jalen Moore jalen.moore@russdarrow.com
Great stuff out there you guys keep my car updated and
Great stuff out there you guys keep my car updated and fresh always when i need it
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Woogie, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com
Very easy process.
Very easy process. Salesmen were not pushy at all. Dealership was also very nice and accommodating.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hannah, Thanks for your feedback on your recent visit to Russ Darrow Metro Mazda. It's great to hear that we were able to assist you and that you had such a positive experience. Jalen Moore jalen.moore@russdarrow.com
Was a good service but it was very very expensive for
Was a good service but it was very very expensive for what it was All I got was a inspection and oil change and top off seemed like it would’ve been more expensive with the tire rotation but I thought it was included
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Jacob, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com
Everyone with whom I interacted was professional, kind,
Everyone with whom I interacted was professional, kind, and courteous. There were no surprises and all was great.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Daryl: Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com
Friendly, clear explanations of work to be done.
Friendly, clear explanations of work to be done. No surprises. Great video showing work being done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com
Bruce’s team did an outstanding job servicing my car.
Bruce’s team did an outstanding job servicing my car. Work began promptly and was quickly completed. The are great and experienced team.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com
Pleasant staff.
Pleasant staff. Timely service. Great waiting room. I appreciate the reminders to schedule service appointments.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com
Worst car buying experience I’ve ever had!
Worst car buying experience I’ve ever had! Waited 5 1/2 hours, signed paperwork, and almost 4 weeks later still don’t have my car. No response from manager or finance person about the fact that I signed a document saying an inspection had been done and that the car was fine. Apparently, there is a part that is broken and so the car is still in service. The car still has not been delivered and now I’m told it could be June. I cannot believe that there is no part at any Mazda in the United States that would fix the car. And I would never have signed paperwork if I would’ve known that I was not going to get my car that night. Very disappointed. My first time going to Russ Darrell, usually go to Hall Mazda in Brookfield, and probably would go back if I could. I have emailed Noah repeatedly and received no phone call or email response.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Peggy, please reach out to us directly to let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com
I love Russ Darrow Mazda!
I love Russ Darrow Mazda! The overall company is a good place to buy your next vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com