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Meet Maricella Moraga

Maricella Moraga headshot
Finance Manager
(118 reviews)

Reviews

Lots of inventory to choose from and prices are very

Lots of inventory to choose from and prices are very fair. Jacob was great, no pressure and very polite.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service by great people for a great car at a great

Great service by great people for a great car at a great price. I appreciate the care and consideration I received by everyone at the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

On Sept.

On Sept. 5th I stopped at Mark Kia to check out the new K4 which had just come in the previous day. DeMarko showed me the new K4 that was on the showroom floor. I was blown away. The car was an EX trim color of morning haze. The exact car I had been looking at. Wasn't planning on buying that day, but I am compulsive. Anyway DeMarko was great throughout the entire sales process. Professional, polite, enformative & overall very helpful. No pressure or misinformation. Darren was also great. Actually all the associates I dealt with at the dealership were exceptional. Thanks DeMarko & I highly recommend Mark Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My husband and I just want to share how amazing Demarko

My husband and I just want to share how amazing Demarko was during our first time car purchase. From start to finish, he was incredibly helpful and kept us well-informed throughout the whole process. Instead of pushing us into a car that wasn’t right for us financially, Demarko gave us thoughtful advice and suggestions, guiding us towards options that best fit our budget. He really worked his magic to ensure we drove off with a reliable vehicle, knowing how badly we needed one. His dedication and skill made a huge difference for us, and we couldn’t be happier with the outcome. Demarko has definitely won us over as lifelong customers, and I truly believe he deserves a ton of recognition for his exceptional service. He’s a real asset to the team!!! We highly recommend him for all of your car-purchasing needs! Thank you Demarko! 😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The management and the sales and the Finance all of them

The management and the sales and the Finance all of them were great. Ethan was super efficient, pleasant and very entertaining to our kids.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Highly recommend!

Highly recommend! Great deal on a new car. Quick and easy process! Will buy again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Marcella and Tayla (sales rep) helped make this process

Marcella and Tayla (sales rep) helped make this process as seamless as possible, both were very accommodating and would recommend them to anyone. If you’re looking for an easy going process they’re your gals!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that Marcella and Tayla made your experience at Mark Kia a seamless one! Thanks for recommending us, we appreciate it.

Mark KIA was very clean and welcoming.

Mark KIA was very clean and welcoming. The staff was extremely helpful and polite. DeMarko was perfect to work with. The sales transaction was the smoothest and easiest ever. I highly recommend swing on by Mark KIA. Test drive a variety of vehicles with zero pressure to commit to anything!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

What should have been a joyful purchase was a shocking

What should have been a joyful purchase was a shocking experience of scam, poor customer service, and lengthy wait times. I ordered a hybrid Kia SUV in May 2023 with a $1000 down. I committed to this purchase and waited for 8 months. Paying cash. Upon finalizing the purchase today (Dec 26) I did not want two of three add-ons. Nate M and Derrick G refused to sell the vehicle unless I purchased the LoJack add-on. When I confirmed that these were "optional", Nate M said "buying the vehicle is optional". How disgusting. Clearly this place is interested in sales and not a positive customer experience. Of course these add-ons are optional yet these two employees refused to sell the vehicle unless I bought two of them (they removed the key add-on). The window tint add-on is way overpriced which was acknowledged by Derrick when I stated how I was paying 2.5x the usual price of tinting already and wanted to remove the Lojack add-on. And the entire ordeal was 6 hours in total for a vehicle that did not need financing or anything else. And when I was out rushing to the bank to get the cashier's check before closure, Nate M had the audacity to call me during my trek asking when I'll be back (since apparently he has some plans this evening). Ultimately, I'm the sucker. I bought the vehicle and folded to their coersion tactics, but I just couldn't wait any longer having already waited 8 months. I'm disappointed with this place and will never buy a vehicle from them again and will gladly share my experience with others. I thought Mark Kia was more honest than other dealerships, but, sadly, in my experience they lived up to the "sleazy car salesman" trope.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.

Awesome awesome awesome awesome awesome awesome awesome

Awesome awesome awesome awesome awesome awesome awesome awesome awesome àwesome awesome awesome awesome awesome awesome

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.