Mark Kia

4.4
(1,926 reviews)
Visit Mark Kia
Sales hours: 8:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–9:00pm 7:00am–6:00pm
Tuesday 8:00am–9:00pm 7:00am–6:00pm
Wednesday 8:00am–9:00pm 7:00am–6:00pm
Thursday 8:00am–9:00pm 7:00am–6:00pm
Friday 8:00am–9:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2022 consumer dealer award View 1 awards
2022 consumer dealer award

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New (480) 374-5567 (480) 374-5567
Used (480) 374-5632 (480) 374-5632
Service (480) 648-2673 (480) 648-2673

Inventory

See all 595 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since December 1999.
Mark Kia is a family owned store centrally located just north of ASU. You'll find superior customer service complimentary beverages and free Wifi throughout the facility. Check us out online to see why we are the #1 Rated Kia dealer in Arizona for customer satisfaction.
The name to remember MARK KIA MARK KIA!

Service center

Phone number (480) 648-2673

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

View all 20 employees View less employees

Reviews

4.4
(1,926 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mark Kia from DealerRater.

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5.0

This dealership, is really nice.

This dealership, is really nice. All of the staff was very kind and accommodating. Demarko Martinez deserves a raise! He's an asset to the company. I would recommend anyone to Mark Kia.

5.0

This dealership, is really nice.

This dealership, is really nice. All of the staff was very kind and accommodating. Demarko Martinez deserves a raise! He's an asset to the company. I would recommend anyone to Mark Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Jamaalkh, we're glad to know you had a positive experience with us at Mark Kia and that Demarko was able to assist. We appreciate your recommendation and see you next time! Safe travels!

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5.0

When I dropped my car off on Sunday with no appointment

When I dropped my car off on Sunday with no appointment Andrew Lozano in sales was great in helping me out. Bryan my service rep was excellent in taking care of my needs & kept me informed.

5.0

When I dropped my car off on Sunday with no appointment

When I dropped my car off on Sunday with no appointment Andrew Lozano in sales was great in helping me out. Bryan my service rep was excellent in taking care of my needs & kept me informed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to know that Andrew and Bryan were able to assist you efficiently at Mark Kia. It's great when our team can keep you informed throughout the process. Thanks for your review!

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5.0

DeMarko Martinez is an extraordinary automotive

DeMarko Martinez is an extraordinary automotive aquisition consultant! I came in with a specific model & trim requirement and he quickly arranged a test drive. There were several cars available but none in the color I wanted. I was impressed that he did not attempt to change the model or trim choice, but offerred to find me the car I wanted. Another dealership had the car in their inventory and he worked his magic to get the car from that dealer. The pricing process was straightforward and my ask on the trade-in was honored. I figured he was done when I was handed off to David in finance, but he continued with new car instructions and an intro to the service department. He has checked in almost daily to make sure I'm happy with the new Seltos. Follow-up questions were asked and answered promptly. Mark Kia has a very happy crew. I couldnt help but notice how congenial they were with customers and each other. DeMarko and David are automotive aquistion rock stars!

5.0

DeMarko Martinez is an extraordinary automotive

DeMarko Martinez is an extraordinary automotive aquisition consultant! I came in with a specific model & trim requirement and he quickly arranged a test drive. There were several cars available but none in the color I wanted. I was impressed that he did not attempt to change the model or trim choice, but offerred to find me the car I wanted. Another dealership had the car in their inventory and he worked his magic to get the car from that dealer. The pricing process was straightforward and my ask on the trade-in was honored. I figured he was done when I was handed off to David in finance, but he continued with new car instructions and an intro to the service department. He has checked in almost daily to make sure I'm happy with the new Seltos. Follow-up questions were asked and answered promptly. Mark Kia has a very happy crew. I couldnt help but notice how congenial they were with customers and each other. DeMarko and David are automotive aquistion rock stars!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Doug, it's great to know that DeMarko and David provided you with such a fantastic experience at Mark Kia. We're glad they could help find the perfect Seltos for you! Thanks for your kind words about our team - we strive to make every visit enjoyable. Enjoy your new ride!

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5.0

The dealership is unlike any I have ever done business

The dealership is unlike any I have ever done business with they are so wonderful. They go above and beyond I will be back to do business with them again and I will suggest anyone looking for a car to visit Mark Kia. DeMarco was wonderful to work with he is amazing. I honestly have never been so happy dealing at a car dealership before in all my years of buying cars. Demarco went above and beyond and I am very grateful to him. Thank you Mark Kia and Thank you DeMarco

5.0

The dealership is unlike any I have ever done business

The dealership is unlike any I have ever done business with they are so wonderful. They go above and beyond I will be back to do business with them again and I will suggest anyone looking for a car to visit Mark Kia. DeMarco was wonderful to work with he is amazing. I honestly have never been so happy dealing at a car dealership before in all my years of buying cars. Demarco went above and beyond and I am very grateful to him. Thank you Mark Kia and Thank you DeMarco

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Marty, it's great to know that you had such a positive experience with DeMarco and our team at Mark Kia. We appreciate your kind words and recommendations! Looking forward to seeing you again in the future.

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5.0

So kind and helpful, I didn’t feel any pressure and

So kind and helpful, I didn’t feel any pressure and actually enjoyed my time here!

5.0

So kind and helpful, I didn’t feel any pressure and

So kind and helpful, I didn’t feel any pressure and actually enjoyed my time here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It makes us happy to hear it, Sarah! Thank you for choosing Mark Kia!

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5.0

The team at Mark Kia went out of there way to beyond my

The team at Mark Kia went out of there way to beyond my expectations. I feel I've found a dealership for life. They Excell in the industry by taking care of the customer needs first..

5.0

The team at Mark Kia went out of there way to beyond my

The team at Mark Kia went out of there way to beyond my expectations. I feel I've found a dealership for life. They Excell in the industry by taking care of the customer needs first..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Nancy, we're delighted to know that our team at Mark Kia exceeded your expectations and made you feel valued. We look forward to serving all of your future needs!

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5.0

Prompt service.

Prompt service. There were some issues that were unresolved but the sales person tried his best

5.0

Prompt service.

Prompt service. There were some issues that were unresolved but the sales person tried his best

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. Please don't hesitate to contact me directly if you'd like to discuss any unresolved concerns in greater detail. Respectfully, Brandi Delaney - Service Manager - 480-425-5331

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1.0

DO NOT WASTE YOUR TIME, THEY WASTED MINE FOR YOU!

DO NOT WASTE YOUR TIME, THEY WASTED MINE FOR YOU! According to the website they are a “Non-commissioned sales team. No pressure, haggling, or stress.” This could not be further from the truth. Please save your time and energy by not stepping foot in this dealer. I went in to look at a truck that had been on the market for 88 days, which I’m assuming is due to the fact it was imported from Canada and the front wheels rub due to the tires being too big with no spacer or level upfront. The first offer was a joke, to be expected. Without going into boring detail they wouldn’t come down to the price I was comfortable with so I walked out. Almost a week later, I checked on this truck and noticed the price decreased another 3k. At this point it was an easy deal! We were already close and now we are even under where I wanted to be! Win/win for us both, just kidding. The haggling that they pride themselves on not doing comes into play. They change the deal completely and add the unwanted accessory package back in and undershoot my trade-in over a thousand dollars and try to offer me OVER what they originally offered me when I walked out. At this point the truck has now been on their lot for 96 days and has dropped in price $15,006. You would think these guys would want to make a deal, but I’d prefer to do my business elsewhere. Just a fair warning, that’s all.

1.0

DO NOT WASTE YOUR TIME, THEY WASTED MINE FOR YOU!

DO NOT WASTE YOUR TIME, THEY WASTED MINE FOR YOU! According to the website they are a “Non-commissioned sales team. No pressure, haggling, or stress.” This could not be further from the truth. Please save your time and energy by not stepping foot in this dealer. I went in to look at a truck that had been on the market for 88 days, which I’m assuming is due to the fact it was imported from Canada and the front wheels rub due to the tires being too big with no spacer or level upfront. The first offer was a joke, to be expected. Without going into boring detail they wouldn’t come down to the price I was comfortable with so I walked out. Almost a week later, I checked on this truck and noticed the price decreased another 3k. At this point it was an easy deal! We were already close and now we are even under where I wanted to be! Win/win for us both, just kidding. The haggling that they pride themselves on not doing comes into play. They change the deal completely and add the unwanted accessory package back in and undershoot my trade-in over a thousand dollars and try to offer me OVER what they originally offered me when I walked out. At this point the truck has now been on their lot for 96 days and has dropped in price $15,006. You would think these guys would want to make a deal, but I’d prefer to do my business elsewhere. Just a fair warning, that’s all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

I'm sorry to hear about your experience. We strive for transparency and fairness in all our dealings, so it's disappointing that you felt otherwise. Your feedback is important as we continually work on improving our service delivery. If you're open to discussing this further, please reach out at your earliest convenience - I'd appreciate the opportunity to make things right if possible. Thank you, Lucas Wilson - General Sales Manager - 480.425.5300

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5.0

Professional, courteous and very customer oriented Laura

Professional, courteous and very customer oriented Laura especially!! A refreshing experience considering today’s World negative attitudes about the customer I will probably just drop in for a cup of coffee and say thanks again!

5.0

Professional, courteous and very customer oriented Laura

Professional, courteous and very customer oriented Laura especially!! A refreshing experience considering today’s World negative attitudes about the customer I will probably just drop in for a cup of coffee and say thanks again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Rick, we're delighted to know that Laura and our team at Mark Kia provided you with a refreshing experience. Feel free to drop by for that cup of coffee anytime! Thanks again for your kind words.

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5.0

Thanks to DeMarko for making my car buying experience an

Thanks to DeMarko for making my car buying experience an amazing one. Not only did he answer all my questions, but he managed to find me the car I was looking for. Going above and beyond for the customers is what DeMarko is all about!

5.0

Thanks to DeMarko for making my car buying experience an

Thanks to DeMarko for making my car buying experience an amazing one. Not only did he answer all my questions, but he managed to find me the car I was looking for. Going above and beyond for the customers is what DeMarko is all about!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

We're delighted to know that DeMarko was able to provide you with an amazing car buying experience at Mark Kia! It's great he could answer all your questions and find the perfect vehicle for you. Thanks for sharing this positive feedback!

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