Mark Kia

They sold me a car that had a safety switch issue. The car wouldn’t start after two days of having it. I took it in and since they couldn’t.recreate the issue they didn’t fix it. so once I took it home again it wouldn’t start. Somewhere else was able to find the issue and is getting it taken care of. They have terrible management that’s extremely rude. Worst car buying experience ever.

Dealership online sales lacked cooperation and clarity. Internet sales seemed to be a side gig and no one understood the buying on internet process. We had to almost walk the sales staff through the process and it seemed they had the opinion they were doing us a favor by seeking a car over the internet. Getting the paperwork completed prior to flying in and picking up the car was painful. We were told several times a face to face sales pitch from their business group would be necessary. They even said they were losing money on the vehicle at the advertised price and needed a chance to recoup some costs selling add ons. Deal was finally completed after 3 days of strained communication and broken promises for call backs and milestones. I flew in to pick up the car and 5 hours later left the dealership for a 10 hour drive home. That 5 hours included a 2 hour wait at the airport for promised pickup. I had to make several calls to the dealership to get picked up. Bright spot was an efficient rep named Rene finally understood the problems and personally worked for resolution or the deal would have not happened at the dealership. Sales staff was very much geared to walk in customers and didn’t value internet sales. This was a cash deal and should have been easy.

The sales folks were absolutely amazing. No pressure and professional. They had a better deals than any other dealers in the valley 👍

This dealership was great to work with - from “just browsing” to buying the car. We worked with Tom Becker who made the process so smooth and easy. We did a test drive, went home and just texted back and forth on deal terms until we reached an agreement. They also gave us an amazing deal on the car we traded-in. By the time we got to Kia to pick up the car and hammer out the last pieces prior to signing the documents, we assumed that we would have to negotiate hard back and forth with the financing team in case there were add-on or other terms creep that would change the price, but we were truly able to reach wonderful deal terms. Rocio Woodward is absolutely lovely to work with and for the first time, I didn’t leave a dealership regretting a thing. I hated car dealerships and avoided them like the plague but feel very happy with our experience and we would be apt to continuing to work with this dealership on other deals.

*********ATTENTION LADIES!!********* Is this the way MARK KIA salesmen speak to women when no one else is around?? Or any dealership, for that matter! My daughter just bought a car from this location. Now, I have been in sales more than half of my life, but from what she just told me... I thought a review just might be "warranted". She is a much kinder person than myself, so here we go. She was told that buying an warranty/extended warranty is what keeps that place going and it "really helps them out." Then she was presented with option 1 and option 2. She told the sales guy she did not need either. His response, "You need it, you just don't want it. Don't come back in the next 2 days if anything goes wrong." I AM SORRY...WHAT?! She said she almost stood up and walked out. Personally, I wish she would have. I understand that sales can be brutal, but that sounds like a grown man having a hissy fit because he did not get a sale. He remained quite frigid for the rest of the time. It is 2026!! Are you so insecure that intimidation, guilt, and threats are your go to?? She would not tell me his name. (See. Much nicer.) Only the first letter. "D". All I could get was that and he is bald with an office at the end of the hall. As a father, and a decent human being, I will NOT be referring anyone to this place!! Or I will at least warn them about avoiding "D" Warranty Salesman. True and secure men, PLEASE do not allow this behavior to happen to ANY person in your life. Absolute trash.

*********** ATTENTION LADIES!!! *********** My daughter just bought a car from this location. Now, I have been in sales more than half of my life, but from what she just told me... I thought a review just might be "warranted". She is a much kinder person than myself, so here we go. She was told that buying a warranty is what keeps that place going and it "really helps them out." Then she was presented with option 1 and option 2. She told the sales guy she did not need either. His response, "You need it, you just don't want it. Don't come back in the next 2 days if anything goes wrong." I AM SORRY...WHAT?! She said she almost stood up and walked out. Personally, I wish she would have. I understand that sales can be brutal, but that sounds like a grown man having a hissy fit because he did not get a sale. He remained quite frigid for the rest of the time. Is this the way MARK KIA salesmen speak to women when no one else is around?? Or any dealership, for that matter! It is 2026!! Are you so insecure that intimidation, guilt, and threats are your go to?? She would not tell me his name. (See. Much nicer.) Only the first letter. "D". All I could get was that and he is bald with an office at the end of the hall. As a father, and a decent human being, I will NOT be referring anyone to this place!! True and secure men, PLEASE do not allow this behavior to happen to ANY person in your life. Absolute trash. Be sure to search for 1 star reviews. They try to only show 5 star reviews as the "newest".

⭐ 1/5 — A remarkable failure of communication and inventory management We made a 1:00pm appointment to test-drive a specific Tesla Model Y at Mark Kia and received written confirmation that the vehicle would be ready and waiting for us. We made the trip to Scottsdale based on that confirmation. When we arrived, the car was nowhere to be found. We were eventually told that it had been taken to another dealership within the group’s shared inventory and was currently being shown to another customer. Only then were we informed that, despite our confirmed appointment and the written assurance that the vehicle would be ready for us, Mark Kia considers a vehicle available to other customers unless a deposit has been placed. That policy is perfectly reasonable. Failing to disclose it when confirming an appointment and telling a customer the car will be ready and waiting is not. Had we been told that a deposit was required to hold the vehicle, we could have made an informed decision before driving to Scottsdale. But it gets worse. We waited while Mark Kia retrieved the Tesla from the neighboring dealership. Eventually our salesperson arrived with the vehicle and the keys. We got into the car, settled ourselves in and were literally about to leave for our test drive. Then his phone rang. Management was calling to tell him the car had been sold. Think about that for a moment. Their internal communication was apparently so poor that they retrieved the vehicle, brought it back to the dealership, handed us the keys and put us in the driver’s seat for a test drive before anyone managed to tell their own salesperson that the vehicle had been sold. To be absolutely clear: our salesperson was courteous, professional and as blindsided by this as we were. This review is not a criticism of him. He did the best he could with an embarrassing situation created around him. This is a criticism of Mark Kia’s management, communication and inventory-control process. Ironically, after leaving we discovered Mark Kia had another comparable used Model Y advertised at a similar price. Nobody thought to mention it to us. We were actively shopping for a vehicle and prepared to buy the right one. Instead, Mark Kia demonstrated exactly why customers should approach a transaction here with extreme caution. One star. The salesperson deserved better from his dealership, and so did we.

This is the second car I’ve purchased through Mark Kia. The experience was great. Thomas helped us out. Everybody was so nice. Eddie Himes was making sure everything‘s running smoothly and he’s a native Arizonan,so we talked a little bit about vintage cars and Arizona. The service department is also very helpful.

We had a great experience leasing our new EV9 with Thomas helping us. He’s professional and personable. The dealership is very nice and the staff is friendly.

Still very dissatisfied with this dealership and how they conducted business. I didn’t purchase my Kia Soul from them directly, I purchased it from another Kia dealership in another state and from the get go I basically received a lemon. Within a year of owning the vehicle I would experience very jittery acceleration and heavy idling, to the point where it became somewhat dangerous to drive because when making a turn my vehicle would hesitate before accelerating and would lurch back and forth. So, still being under warranty I took it to Mark Kia Scottsdale and let me tell you, you would’ve thought these guys have never seen a Kia in their lives. With all their knowledge and resources they still couldn’t pin point the exact problem of their own product. Everytime I took it in to them to have it inspected it was something new. First it was the clutch going out so they replaced that multiple times, then it was something to do with the transmission so they did something to that, then it was a sensor and they threw new sensors at it. To this day it still has the exact same problems if not worse and I’m basically invisible to them because my precious warranty is expired. They don’t actually care about making it right, otherwise they would have by now. I will most likely never buy another Kia again in my life and I have all of them to thank!