Jaguar Land Rover Richmond

Took my Land Rover LR four and four engine check light was only found out it wasn’t nothing they get the check light out in the process when they finish they ended up doing a courtesy wash which I asked not to. When I came out and looked at my truck it had some marks on the two side black panels and they had Tarnish my front grill and the two side vents all four of my door covers. Went back inside and tolded the service person who was Scott Batwinas. And he went and got the service Manager. Between the two of them they was very polite and apologetic towards me and they fix the problem they did a really good job replacing the items on my truck.

Complicated issue after an accident and repair which required a wiring harness..they did a fine job and kept me informed inspite of having part supply and COVID issues.. I highly recommend this dealership both sales and service. M.J. Miller, Richmond, VA

I was not completely satisfied with my experience because I previous brought my car in for service and was told it was one issue which I paid for only to find it was not at all the issue. Then I was told it was another issue which I questioned and challenged and found that was not the issue ether. Finally the issue was found and fixed and they only had my vehicle for five days. I honestly feel like the cost for first mis-diagnoses should be refunded or deducted from my last bill.

I purchased a 2013 Range Rover Sport from Richmond Jaguar Land Rover for $23,000 in April 2020. Although it was over priced with 98000 miles it was a beautiful car. It was missing the owners manual but the salesman promised he would order me one. It never happened and after many calls regarding the manual the manager told me that it was an old car and they would not give me a manual. This actually was told to my wife whom I purchased the car for. This vehicle was a replacement for her BMW which was T boned and rear ended after spinning around on I 64 so this added to her PTSD. Thoroughly disappointed in what I assumed was a reputable dealership. Not a very people caring organization.

Had a major problem with the remote key which was quickly handled as well as an inspection and recalls we were not aware of. We live over an hour and a half away so the loaner car was great.

We live 2 hours away, so we called first and spoke to Jeb, our salesman. We spoke about the car and he promised the Range Rover was as nice as, if not nicer than advertised. My wife and I made the 2 hour drive and the car was as promised, it was a very nice and detailed for viewing. Jeb was very knowledgeable of the vehicle and it?s operation and took us for a test drive. We returned a few days later to sign paperwork and collect the Range Rover. From beginning to end Land Rover of Richmond went above and beyond to deliver a truly seem less purchase experience and high quality vehicle. They have a client for life, highly recommend Land Rover of Richmond.

This is my first experience with Richmond Land Rover. When I arrived Sam Cates was very professional and knowledgable about the car I wanted to lease. My first year of service was great. they gave a loaner car as not to interrupt my personal schedule.

Awesome experience with an awesome team of professionals. Everything was seamless, from the drive to the paperwork. I would definitely recommend this dealership. First class team.

My experience with Land Rover is always above expectations.

Totally satisfied with service. Good communication and customer service