Jaguar Land Rover Richmond

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
65 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 3.0 out of 5
    May 29, 2020

    I was not completely satisfied with my experience because I previous brought my car in for service and was told it was one issue which I paid for only... to find it was not at all the issue. Then I was told it was another issue which I questioned and challenged and found that was not the issue ether. Finally the issue was found and fixed and they only had my vehicle for five days. I honestly feel like the cost for first mis-diagnoses should be refunded or deducted from my last bill.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    May 21, 2020

    I purchased a 2013 Range Rover Sport from Richmond Jaguar Land Rover for $23,000 in April 2020. Although it was over priced with 98000 miles it was a beautiful... car. It was missing the owners manual but the salesman promised he would order me one. It never happened and after many calls regarding the manual the manager told me that it was an old car and they would not give me a manual. This actually was told to my wife whom I purchased the car for. This vehicle was a replacement for her BMW which was T boned and rear ended after spinning around on I 64 so this added to her PTSD. Thoroughly disappointed in what I assumed was a reputable dealership. Not a very people caring organization.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • July 15, 2015

    Awesome service, love the 2013 Range Rover Sport HSE we just purchased, they found us the exact vehicle we wanted an we bought it at a fair price for a... certified with only 9,000 miles on it.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 18, 2020

    Had a major problem with the remote key which was quickly handled as well as an inspection and recalls we were not aware of. We live over an hour and... a half away so the loaner car was great.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 28, 2020

    We live 2 hours away, so we called first and spoke to Jeb, our salesman. We spoke about the car and he promised the Range Rover was as nice as, if not... nicer than advertised. My wife and I made the 2 hour drive and the car was as promised, it was a very nice and detailed for viewing. Jeb was very knowledgeable of the vehicle and it?s operation and took us for a test drive. We returned a few days later to sign paperwork and collect the Range Rover. From beginning to end Land Rover of Richmond went above and beyond to deliver a truly seem less purchase experience and high quality vehicle. They have a client for life, highly recommend Land Rover of Richmond.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 17, 2020

    My experience with Land Rover is always above expectations.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 9, 2020

    Totally satisfied with service. Good communication and customer service

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 17, 2020

    Matt and his staff are excellent. Very attentive and truly care about their customers! It's why I've purchased 4 Range Rovers from this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 16, 2020

    I have been a customer of Land Rover Richmond for more than 10 years. I have purchased both new and used vehicles from them as well as had them serviced... there. They have been a 5 star dealership/service department on all counts every time.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 9, 2020

    Great, friendly, courteous service , good atmosphere

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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