Reviews
I have been buying from Earnhrdts for 25 years.
I have been buying from Earnhrdts for 25 years. I have been using Sean Plunkett as a salesman for over 13 years. I bought 3 vehicles in one day once . No matter when I want to look at something Sean makes it work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your fantastic review! We’re thrilled to hear about your long-standing relationship with Sean and your positive experiences. Our team is dedicated to making every visit special, and it’s great to know we’ve succeeded with you. We look forward to serving you again! Regards, Victoria Smith victoria.smith@earnhardt.com
BEWARE!
BEWARE! Missed the issue with my vehicle, tried to charge me for a catalytic converter, had to take it to a Big-O to find out I had a transmission issue - Dodge then refused to fix it, told me to take my business elsewhere, then CHARGED ME to put my car back together!?!?! The way I brought it in! I will NEVER do business with Dodge, Earnhardt or any of these money grubbers!!! BEWARE!!!!
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sean, Thank you for taking the time to share your feedback. I wanted to touch base regarding your recent visits to our service center. During your previous visit, we were able to identify the primary issue with the catalytic converter system, which was documented in the Power Train Control Module. Unfortunately, the component was not covered under your extended service contract from the manufacturer (not Earnhardt’s). Regarding your transmission concern, we weren't able to replicate the issue during your last visit. However, upon your recent request, we conducted further investigation, per your authorization, and found that the transmission did require additional attention. Regrettably, your extended warranty declined coverage for the necessary repairs. Nevertheless, your warranty did reimburse you for the remainder of the contract. As per your decision to not proceed with further repairs at that time and to have the vehicle reassembled, we completed the reinstallment and refill of the transmission components. Please note that these costs were not covered by your extended warranty. We remain committed to resolving the main issues you are experiencing with your vehicle. If you would like to proceed with replacing the catalytic converters and addressing the transmission concern, please do not hesitate to contact us. We are here to assist you. Thank you for your understanding and continued trust in our service. We look forward to hearing from you soon. Regards, Josh Utley Service Manager josh.utley@earnhardt.com
This dealership, didn't disclose the fact that a jeep we
This dealership, didn't disclose the fact that a jeep we bought had major engine work done. The heads had been replaced with under size heads from a challenger. I had to have the engine replaced. Now I was given an appointment for 9 am to check why the airbag light came on. I waited 3 weeks for the appointment, I brought the jeep in and was told it would be 3 to 4 days before they could even look at it. This is are only vehicle. This dealership is a joke, be careful of their dealership
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing these concerns to our attention. At your earliest convenience, please contact me, as I'd like to see if we can tend to your vehicle in a more timely manner. I look forward to speaking with you. Regards, Josh Utley Service Manager josh.utley@earnhardt.com 480-756-3599
Great customer service, I’m always happy when I leave
Great customer service, I’m always happy when I leave there. Especially when I have to take my vehicle for maintenance there! 10 out of 10
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
- Sean Plunkett
- Josh Utley
- Bryan Lamch
- Tiana Dela Cruz
- Josh Stricklin
- Randy Ferguson
- Marc Ray
- Rick Hamilton
- Doug Miller
- Marvin Bolanos
- Burt Johnson
- Tammy Shriner
- Stacy Spradley
- Jake Zundel
- Domiquoe Sledge
- Eliud Nieto
- Remi Ramirez
- Laura Smith
- Christian Vargas
- Chad Mason
- Colton Cornwell
- Carson Condu
- Jose Gutierrez
- William Mundy
- Richie Lopez
- Tyler Bates
- Parker Wolpe
- Eddie Edwards
Thank you, Andrew! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Luke Morris Service Director luke.morris@earnhardt.com
Very satisfied customer.
Above satisfactory in professionalism, focus on the customer, and providing timely sufficient product and sales information. I am very happy with all aspects of the sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the kind words! We're thrilled to hear that you were satisfied with our professionalism, customer focus, and product information. Your happiness is our priority, and we look forward to serving you again in the future. Regards, Victoria Smith victoria.smith@earnhardt.com
Our salesman Colton was knowledgeable easy to work with,
Our salesman Colton was knowledgeable easy to work with, the credit manager was easy to work with and friendly people.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Jeep, Tony! We are so pleased to hear Colton delivered an excellent experience. Welcome to the family! Regards, Victoria Smith Victoria.Smith@earnhardt.com