Velocity Auto Sales

The entire experience was incredibly frustrating and unprofessional. Questions weren't answered clearly, I was sent to multiple locations due to lack of... effort and awareness of the inventory, there was consistently poor communication, the buying process was very lengthy and poorly handled, and my dream car was sold to another person a week into the buying process with no regard to the hold that was put on it and constant communication throughout the financing and repair. Drove long distances and took several vacation days because it was the only car in UT that might my criteria. I wouldn't recommend going with this dealership if you want a competent dealer with integrity.

My wife and I didn't have an amazing experience at this place like all the reviews we read. The staff that brought you the cars to test drive were not... knowledgeable about the cars on the lot, they couldn't answer any questions we had. The 3 times we came in it took 20-30 minutes to be helped, with multiple staff walking by, not asking if we needed anything. We honed in on a Subaru that we found online and the test drive was great but the radio didn't work at all and there were lots of stains on the inside of the glass on the dash. We really liked the car and wanted to buy this particular one if those things could be fixed. We expressed this to the salesmen who didn't pass it on to the manager who was dealing with the paperwork. It held us back another hour waiting to finalize things. David the finance manager was also very rude and short with my wife and didn't answer her questions about the warranty and called her "crazy". He misspelled our names multiple times on the contract which is silly, we had to revise them twice. Once we had the car it drove great and they did fix the problems we had. But we had serious problems with getting our plates through them. We had to physically pick them up a day before they expired because they "forgot to send them to the DMV" this was a pain as we live in Northern Utah and they knew this and said "you can just wait for it in the mail, and if you get pulled over, we will deal with the fees", yeah no. A month 1/2 later the battery went bad, and the supposed "full coverage warranty" we bought from them didn't cover it. These things are silly and small but we felt that it was enough to warrant a 2 star rating. We won't be going back and won't be sending any friends here.

We were in the market to purchase 2 vehicles. One we knew exactly what we were wanting and had actually found Velocity by looking for that vehicle. We... searched around for a few weeks but kept going back to the vehicle that Velocity had listed due to the lower price, lower mileage and overall value. We finally pulled the trigger yesterday and went in to test drive the vehicle. Instantly fell in love and ended up finding another vehicle on their Draper lot for our second purchase. Between Ty, Cory (American Fork location) and Efrain (Draper location), they made the process extremely painless, got us the cars we wanted at a great deal and worked with us on our trades. We walked out with the payments we wanted, the vehicles we wanted and literally no hassle or pressure from anyone. Nothing makes me want to run the other way then being hounded by a salesman instantly and feeling pressured. We felt none of that here with Velocity. We couldn't have been more pleased with the service and quality we received. Thanks again for the great experience. We will be sending friends and family your way.

I called to inquired about a used vehicle and the sales person did answer my questions, however when i inquired about the price of the vehicle, then that's... when there was no discussion about it.

I sat in their show room for 20-25 minutes waiting for him to bring a car up. Saw one salesman taking pics of a car, one emptying the trash, and the third... salesman took forever to bring a car up. Wasted my time. I finally just left.

They are no help at all after you sign on that dotted line. Will refuse to help any way the could. Will never recommend this place .

They asked US what WE wanted and OUR budget. Then they pulled each car up to us while we waited in the showroom. No pressures. No price haggling. Superstore... inventory on their massive lot. No experience in repair rating so average given. Overall 4 stars due to no one being perfect. They came very close. We will recommend Velocity to anyone needing a near new vehicle.

Excellent experience no pressure pulled cars out on the day after Christmas. Snow everywhere. Test drove no hassle, great attitudes.

The way car buying should be! Great deal snd easy process.

nice place with a big variety of vehicles to choose from friendly sales and fast service