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Crews Subaru

(1,266 reviews)
Sales hours:
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Sales Service
Monday 9:00am–7:30pm 7:30am–6:00pm
Tuesday 9:00am–7:30pm 7:30am–6:00pm
Wednesday 9:00am–7:30pm 7:30am–6:00pm
Thursday 9:00am–7:30pm 7:30am–6:00pm
Friday 9:00am–7:30pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 16 awards
2024 state dealer award 2021 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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Reviews

(1,266 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crews Subaru from DealerRater.

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Crews Subaru is professional and experienced , always

Crews Subaru is professional and experienced , always qualified. In Charleston Crews is knowledgeable and will answer any questions

Crews Subaru is professional and experienced , always

Crews Subaru is professional and experienced , always qualified. In Charleston Crews is knowledgeable and will answer any questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Everyone is cheerful and helpful.

Everyone is cheerful and helpful. I never have to worry about the service I will get.

Everyone is cheerful and helpful.

Everyone is cheerful and helpful. I never have to worry about the service I will get.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1st time using this dealership (recently moved to

1st time using this dealership (recently moved to Huntsville. Everyone was very nice from person making the appointment to the technicians etc.

1st time using this dealership (recently moved to

1st time using this dealership (recently moved to Huntsville. Everyone was very nice from person making the appointment to the technicians etc.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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The people you deal with make you feel like they value

The people you deal with make you feel like they value your business from start to finish. A very positive e experience with no high pressure sales. They spend as much time as you need, answering any and all questions

The people you deal with make you feel like they value

The people you deal with make you feel like they value your business from start to finish. A very positive e experience with no high pressure sales. They spend as much time as you need, answering any and all questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I brought my car in for service.

I brought my car in for service. They performed all necessary work. Didn’t try to sell me anything extra. And I was on my way.

I brought my car in for service.

I brought my car in for service. They performed all necessary work. Didn’t try to sell me anything extra. And I was on my way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Waited 3.

Waited 3.5 hours for a change of a broken tire to a new one.

Waited 3.

Waited 3.5 hours for a change of a broken tire to a new one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Every person who I came in contact with at Crews was

Every person who I came in contact with at Crews was friendly, knowledgeable and helpful. My overall experience was exceptional.

Every person who I came in contact with at Crews was

Every person who I came in contact with at Crews was friendly, knowledgeable and helpful. My overall experience was exceptional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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My product specialist Dan Holuba was Friendly and

My product specialist Dan Holuba was Friendly and knowledgeable. The dealership had a good selection to choose from. Finance manager Jim Gerow was also friendly and very helpful.

My product specialist Dan Holuba was Friendly and

My product specialist Dan Holuba was Friendly and knowledgeable. The dealership had a good selection to choose from. Finance manager Jim Gerow was also friendly and very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Tracie is awesome !

Tracie is awesome ! She is always patient and understanding. She listens to what your needs and situation is. That is very significant to me in that I am solely making these decisions. I really appreciate Tracie professionalism , kindness , patience , honesty , and last but not least impeccable Customer Service.

Tracie is awesome !

Tracie is awesome ! She is always patient and understanding. She listens to what your needs and situation is. That is very significant to me in that I am solely making these decisions. I really appreciate Tracie professionalism , kindness , patience , honesty , and last but not least impeccable Customer Service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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You had my car for 4 days therefore you gave me a loaner

You had my car for 4 days therefore you gave me a loaner which I had to return with a full tank of gas or you was going to charge me $8.00 a gallon to fill it, however when I got in my car the gas light was on, which I assure you it was not when you took it. I believe you have gotten to big for your britches, this is not the customer service I used to get. You can't even talk to a human anymore. Attention to detail is lacking, last time you had my car, they did not replace the Subaru emblem on the tire, this time the valve stem cap is missing!!

You had my car for 4 days therefore you gave me a loaner

You had my car for 4 days therefore you gave me a loaner which I had to return with a full tank of gas or you was going to charge me $8.00 a gallon to fill it, however when I got in my car the gas light was on, which I assure you it was not when you took it. I believe you have gotten to big for your britches, this is not the customer service I used to get. You can't even talk to a human anymore. Attention to detail is lacking, last time you had my car, they did not replace the Subaru emblem on the tire, this time the valve stem cap is missing!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
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