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Crews Subaru

(1,252 reviews)
Sales hours: 9:00am to 7:30pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:30pm 7:30am–6:00pm
Tuesday 9:00am–7:30pm 7:30am–6:00pm
Wednesday 9:00am–7:30pm 7:30am–6:00pm
Thursday 9:00am–7:30pm 7:30am–6:00pm
Friday 9:00am–7:30pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 16 awards
2024 state dealer award 2021 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,252 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crews Subaru from DealerRater.

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Excellent Buying Experience

Went to Crews looking to purchase my first Subaru. Was greeted by Carmelo who immediately showed me what I was looking for. Throughout the entire purchasing process I never felt pressured in any way and thoroughly enjoyed my buying experience. I highly recommend Crews Subaru for your next Subaru purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Went in with tire losing air - left with tire losing air

I took my 2016 Subaru WRX into Crews Subaru December 30. I was loosing air in two of my four tires. They took my car back quickly (I was the first appointment of the day). After looking at the car they told me I needed a new tire because the nail was to close to the sidewall to patch. I said ok and gave them the go ahead to order the new tire for me car. The service center guy said the new tire would arrive around 10 AM the next day and they would call me immediately to come in the next day and have the tire replaced. The day comes and no phone call. I call around 3PM to give them time and ask what the status is of the tire. One of the service counter employees told me that the guy handling my car would call me back immediately and that he left a note on his desk. It is now January 20th, over 3 weeks later and no call. This dealership is a complete joke. After two weeks and no call I took my car to another tire center who found that TWO of my tires were damaged and NEITHER of them needed to be replaced. I ended up purchasing 4 new all season tires anyways because we were moving north and I had summer tires. Crews Subaru is the worst dealer and service center I have ever dealt with, and I recommend anyone considering their services to look elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.
Dealer response

We do apologize for the poor communication on this issue. There is no excuse for that and we will use this a learning situation for our team. As far as tire repair compared to replacement on vehicles. For safety, insurance and liability reasons any puncture in the last section of inner or outer edges of tire are not allowed by tire manufacturer to be patched (plugs are not supposed to be used) due to a higher probability of repair not holding. We have an open shop policy to any customer to come back and take a look at vehicles before any repairs are made or for any explanation for the repair.

Second purchase at Crews

This is my second purchase this year at Crews Subaru. My daughter totaled her first one and they helped make getting the next one seamless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very accommodating and kind

Recently married and recently broke my foot, everyone was super helpful and kind in helping me get the car I wanted in my price range.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Purchase was excellent and sales was a pleasure.

After several visits, they found the exact car that I wanted. Personnel were very courterious and went out of their way to help me in any way. I appreciate a great buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

No Hassle Purchase

The whole process was easy and resulted in a price which I considered fair. I worked with salesman Rhett Crull and he was very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Fast, easy, no hassle

We just bought our third family Subaru from Crews. All three experiences were fast, easy and without hassle. In addition to selling a great product, Crews provides knowledgeable, friendly people to make buying a car actually enjoyable. Our dog loves visiting the showroom with us - an added benefit. We got one of our cars serviced while completing the closing paperwork - one stop shopping indeed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience

Millet was courteous and knowledgable of our vehicle. The thing I liked most was there was no pressure and things went very fast. We were in and out in about two hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Low Country Hospitality!

From the minute I arrived, the staff made me feel welcome. The overall vibe at Crews is warm and welcoming. We visited other local dealerships and I can easily say there was a big difference customer service we experienced. Even if a car sells itself, which with all the safety features available on our new Outback made our choice a no brainier, it was the professionalism and knowledge of the staff that really sealed the deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
3 people out of 3 found this review helpful.

Great experience with this dealer.

Good After-purchased customer service. But still took a little too long for the whole purchase process. Hope they would contact us and note what we need to bring to complete the whole process before we picked up our new car. Over all, great experience. Recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.