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Precision Toyota of Tucson

(1,422 reviews)
Visit Precision Toyota of Tucson
Sales hours: 8:30am to 8:30pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:00am–6:00pm
Tuesday 8:30am–8:30pm 7:00am–6:00pm
Wednesday 8:30am–8:30pm 7:00am–6:00pm
Thursday 8:30am–8:30pm 7:00am–6:00pm
Friday 8:30am–8:30pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 7:00am–5:00pm
Sunday 10:00am–4:00pm 8:00am–4:00pm
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,422 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Precision Toyota of Tucson from DealerRater.

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Sales and service experience

I bought a new 2018 Toyota Tacoma last year at Precision. All service has been performed at Precision and I have not had any complaints.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi mdrag, We're so happy to read this review and to hear that our sales team provided you with the 5-star sales experience that people have come to expect from us here at Precision Toyota of Tucson! We look forward to serving you again! Truly, Sunny Davis Customer Relations Director sdavis@pretoy.com 520-795-5565

Service recall

Another outstanding visit to the service department. Can’t say enough about my service advisor, David Burt. As always, he was thorough, courteous and completely explained what was to be done. Will continue to bring my vehicle in for service although it is a 150 mile Round trip.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Danny! We appreciate your feedback and love seeing your 5-star review! It's our pleasure to have you as our guest! We look forward to continuing to serve you and we wish you safe travels. We will be here when you need us! Truly, Sunny Davis Customer Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

Transmission Replacement on 2017 Highlander

After the shock of having a failed transmission on my SUV with less than 21K miles, Precision Toyota completed the replacement in two days and did an excellent job. Service personnel were helpful and efficient. Just completed a 2K road trip after replacement and absolutely no problems. Great job and thank you Precision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Your satisfaction means everything to us, Under-neath!! Thank you so much for your awesome review. We will continue to bring you quality service and help you with all your vehicle needs. If any problems arise, we will be here for you! Truly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

Great New-car Service

Great people. You are treated with respect. Our salesman, Vince M. , was fantastic. What a great guy. Do was our finance guy, Mark I. Really listened. The facility is very comfortable. The cafe is a nice touch. Great hot chocolate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Mike! Thank you so much for your 5-star review! I'm happy to hear that you had such a positive experience here in our sales department. Thank you for being part of the Precision Toyota family and we wish you and your family safe travels in your new vehicle. Have a wonderful day! Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

Staff, facility, service

The place , the facility, from top to bottom and inside and out , Toyota In Wetmore Tucson, AZ is absolutely the best . The staff, particularly Lindsey is very nice and is absolutely friendly and knows exactly her job . She made sure that I am taking care of while I was waiting for couple of hours . She explained to me in detail the issue of my car and what needs to be done . You will not get bored while waiting for your car to be done because they give us free snack with unlimited drinks . Comfy ambiance, free phone or electronic charging station while you sit on to their comfy booth or regular chairs. If you have kids with you while waiting for your car, there is a separate kids room exclusively for them . Their bathrooms are well maintained and clean . There’s only one thing I would like to suggest tho but not too bad . The elderly lady that takes care of the snack /food area is a little bit annoying . With all due respect, pardon me but she needs to slow down a little bit and tone down her voice because I can hear her voice over and over while I was sitting towards further back seat. There’s a new mid 20s staff that I believe on training with her . She’s perfect to that job . Her voice is toned down but I noticed she’s not given enough time and chance to do her job as this elderly One keeps talking and wanted to be on stage all the time . Just tone down her voice a little bit and her facial expression is kinda intimidating while I was getting my snack which I know what to do and which ones I can get and not . Thank you and I will definitely recommend this place and location to my fam and co-workers !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Marie! Thank you for your 5-star review today! We love knowing our customers are 100% satisfied after visiting us. We appreciate you and hope to see you again soon! Sunny Davis Customer Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

positive and informative

Purchased new Rav4 in 2006, had a positive experience at Precision Toyota then. It had 235m miles when it broke down this week, requiring several thousand dollars in repairs. Great car, bought the 2018 model 2 days ago.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Charlene! The Rav4 is an amazing vehicle indeed! We are thrilled to hear you're happy with them! It's our pleasure to have you as part of the Precision Toyota family! Thank you for sharing your feedback and we look forward to seeing you again! Truly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

Car service.

Very excellent service and employees, would recommend to any and everyone! Quick and easy process, very amazing! The man helping me was very polite as well and very clean facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Karina, Your review is why we do what we do. Thank you so much for sharing your experience with us! We wish you safe travels! Truly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

Great customer service - treated as VIPs!

I currently work in a customer service industry and since I provide this type of service I’m very critical of other company’s service. We were impressed with the service by Saber Farmaoui and David Ballesteros, whom with their knowledge and professionalism made the sale. We are so happy with our new XLE Highlander.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

JimmyJam! That's a pretty cool name!! You're taking me back to 80's music :) Thank you for your 5-star review! Saber and David are both amazing at what they do! It's our pleasure to have them on our sales team! We are very grateful for your feedback! We look forward to continuing to serve you! Kindly, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

Great service to remedy a recall and repair damag

Overall excellent service for a recall and to repair a minor accident. Fabulous service hours and facilities. Best service experience ever for me with an OEM.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much for your review, Rich! We appreciate your business and we're glad to see our team has provided you with excellent service. We look forward to your next visit. Best, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565

RAV purchase

The experience was great the salesperson was very knowledge about the cars I test drive and ultimately purchased. The financial process was respectful, answered all our questions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Ravlunarmoon, We couldn't be happier to see that our team went above and beyond to provide you with a quality experience. Congratulations on your new vehicle and we look forward to working with you again! Take care, Sunny Davis Guest Relations Director Precision Toyota of Tucson sdavis@pretoy.com 520-795-5565