University Mazda

Best experience ever in purchasing a car! I have bought a few, but have never felt more comfortable and I pressured to buy now than I did here. Every step of the process was pleasant and the car!!! A Mazda CX-30 Premiere in The most beautiful paint is still impressing me! Soul Red Crystal-Mazda can’t be beat in the paint department! The driving experience and the technical features are top-notch. Then there’s the Bose stereo system…Wow! Immanuel in sales, Crystal and Jeff in financing were outstanding in every single way in their customer service skills! Sometimes you either have it or you don’t and as far as I could tell, it seems they all had all the skills and personality you’d ever need to help anyone feel welcome and comfortable in all ways! Needless to say, I’m very happy with my purchase!

I have been assured that they will take care of this the complete amount. They took our trade-in car but didn't pay off the bank, now we're on the hook. Bought a Passat traded in a Golf Wagon on May 25th. Had a very positive sales experience. Just got a call from the bank where we financed the Golf Wagon, University Volkswagen hasn't sent in the payoff check yet. Since it was a month ago and the payment is due today we owe additional money on the loan through no fault on our part. They have had our car for almost a month without paying for it. Their first response was to apologize and assure us they will send a check with the May 25th pay-off amount immediately but we will be responsible for the additional payment. This decreases the amount we received for our car by almost $300. We called the bank and they verified that the payoff amount has increased and if we don't pay it late charges will accrue and we will be in default of the loan. We are waiting for a callback from University Volkswagon. I will modify the rating based on their action to resolve their error. Other than this issue, which is a big issue, we had a stellar experience at the dealership

Dont trust 'UNIVERSITY VOLKSWAGEN' I BOUGHT MY BRAND NEW CONVERTIBLE TURBO FINAL EDITION BEETLE. AT TIME OF FINANCING THE FINANCING PERSON MOHAMED CONVINCED ME TO PURCHASE THE EXTENDED WARRANTY AND THE GAP INSURANCE. THE EXTENDED WARRANTY ALONE WAS ABOUT A THOUSAND DOLLARS AND THE GAP ANOTHER FOUR HUNDRED. WELL I TRADED IN THE CAR WITH ONLY 59 ACTUAL MILES ON IT. I WAS TOLD BY THE OTHER DEALERSHIP TO CALL UNIVERSITY VOLKSWAGEN AND TALK TO MOHAMED WHO DID THE FINANCING. TO REFUND MY EXTENDED WARRANTY AND GAP THIS IS HOW UNFAIR BUSINESS THEY RUN!! ABOUT 1,400.00 I GOT 300.00 DOLLARS BACK THEY WOULD NOT REFUND THE EXTENDED WARRANTY 😒 A THOUSAND DOLLAR WARRANTY I LOST!! HE TOLD ME THEY DON'T REFUND THE WARRANTY!! UNFAIR BUSINESS!! BE CAREFUL WHEN YOU GO TO UNIVERSITY VOLKSWAGEN!!

Dont trust 'UNIVERSITY VOLKSWAGEN' I BOUGHT MY BRAND NEW CONVERTIBLE TURBO FINAL EDITION BEETLE. AT TIME OF FINANCING THE FINANCING PERSON MOHAMED CONVINCED ME TO PURCHASE THE EXTENDED WARRANTY AND THE GAP INSURANCE. THE EXTENDED WARRANTY ALONE WAS ABOUT A THOUSAND DOLLARS AND THE GAP ANOTHER FOUR HUNDRED. WELL I TRADED IN THE CAR WITH ONLY 59 ACTUAL MILES ON IT. I WAS TOLD BY THE OTHER DEALERSHIP TO CALL UNIVERSITY VOLKSWAGEN AND TALK TO MOHAMED WHO DID THE FINANCING. TO REFUND MY EXTENDED WARRANTY AND GAP THIS IS HOW UNFAIR BUSINESS THEY RUN!! ABOUT 1,400.00 I GOT 300.00 DOLLARS BACK THEY WOULD NOT REFUND THE EXTENDED WARRANTY 😒 A THOUSAND DOLLAR WARRANTY I LOST!! HE TOLD ME THEY DON'T REFUND THE WARRANTY!! UNFAIR BUSINESS!! BE CAREFUL WHEN YOU GO TO UNIVERSITY VOLKSWAGEN!! Brian Welwood Albuquerque

I’ve always had a positive experience until yesterday. The part to my car was preordered and paid for weeks in advance. Took the day off of work and waited for an hour until anyone knew what was going on. Finally, I was given a loaner and went home when I was sent a video by text saying that my breaks were in good shape. About an hour later, I was contacted saying that my brakes needed to be replaced and this bothered me. The wish washy attitude and utter lack of consideration for their customers is really what upset me. On top of that I was told they should have my car fixed that same day but they’d let me know either way so I knew what to expect and could plan accordingly. No call back as I waited the rest of the day and even tried to call them without an answer. Called the next day for hours, still no answer.

I bought a VW Golf GTI in 2008, and another this year (a 2019 model), and both experiences were pleasant and relaxing (certainly compared to any other car buying experience). They had several models in stock with stick shifts both times (almost impossible to find at any other VW dealers in NM), and one we selected (GTI with Autobahn package) is beyond any car I've ever owned. And the price we paid was a great price according to every online resource I've found. I can't speak about the service department because I live in Santa Fe.

Live in Henderson Nevada and purchase a used car from University Mazda Volkswagen on line, thank you Nick Walker for making this deal easy,Nick is the best!

I purchased a 2019 R-Line Jetta this time last year and it has been a terrible experience all around. After completing the deal, I was not given my account number so I had to go back THREE times to receive any sort of help. Each time I go in (which has been far more than I deem acceptable...) I am spoken down to, brushed off, and passed on to the corporate line. There is zero empathy, accountability, or regard for people's time WHATSOEVER. My car has been in the service department for over 2 weeks ( I had brought it in TWICE prior to this since the beginning of May) and I receive no knowledgeable answers. I was told I'd have it back on Monday (of LAST week) and since then I have been told there's nothing they can do, they're unsure what's wrong, and also unsure about when it'll be remedied. The only time I get some type of answer is when my boyfriend is there...when it's just me I get spoken to like I'm stupid. There has been multiple recalls and I am treated as if I'm a burden when I go to the service department, when I have had to come back 3 times for "minor issues" that always turn into a huge issue and what is "a running joke" in the service department. It has taken far too long for no resolution or even idea of what is wrong with my car... I will not now or ever recommend this dealership, don't waste your time!

We went to try out a Mazda Miata and realized it wasn’t comfortable for my wife or me. Was about to leave and noticed a VW Beetle convertible. Thought what the heck we’ll try it. Not bad overall and nicely priced. Wasn’t a Mini, which we liked, but turns out this dealership was the only one willing to take our unusual trade. However, after reading the reviews here we were leery on dealing with the folks at University. Not anymore though. They treated us to lunch while the car we chose went through final prep. Loan approval went quick and our salesmen Jeff and James as well as the Mazda and VW managers were great. Finance was low pressure and fast. Parts treated us great on our accessories. We haven’t interacted with service beyond meet and greet. After initial hiccup was resolved, the Costco pricing went off without a problem. Highly recommend.

If you are in the market for a new vehicle or are in need of service for your vw, I highly urge you to stay as far away from this dealership as possible. It’s a very long story, please feel free to pm me if you want all the details but they will rob you blind. The owner Bob is very good at side stepping the main issues from all the experience he has dealing with very unsatisfied customers like us. Very sub par results with the service leaving me with a total bill over $5k at this point at another repair shop. They also have the worst customer service in the industry. I am only happy that I can check vw off our car shopping list going forward. Worst car experience We will probably have our entire lives! Buyers Beware!!!