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University Mazda

(262 reviews)

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Reviews

(262 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of University Mazda from DealerRater.

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Service at this location is always amazing. Kindness, straightforwardness, and no unnecessary upsells! If ONLY all dealerships could operate with such integrity. Wonderful experience!

Service at this location is always amazing. Kindness, straightforwardness, and no unnecessary upsells! If ONLY all dealerships could operate with such integrity. Wonderful experience!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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University Volkswagen has a professional service department. The people who are courteous and friendly make the department.

University Volkswagen has a professional service department. The people who are courteous and friendly make the department.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I had a great experience with the service department at the dealership. They were able to get me in quickly and did a great job diagnosing and resolving the issues with my car. Walter was especially helpful throughout the process. He communicated with me clearly, kept me updated, and made sure I had what I needed while my car was being serviced. He even went above and beyond by lending me a car for the weekend, which was incredibly helpful and appreciated. Overall, I was very happy with the service I received and would definitely recommend Walter and the team!

I had a great experience with the service department at the dealership. They were able to get me in quickly and did a great job diagnosing and resolving the issues with my car. Walter was especially helpful throughout the process. He communicated with me clearly, kept me updated, and made sure I had what I needed while my car was being serviced. He even went above and beyond by lending me a car for the weekend, which was incredibly helpful and appreciated. Overall, I was very happy with the service I received and would definitely recommend Walter and the team!

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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First time customer of University Mazda so wasn’t sure what to expect. My tech was very professional and provided excellent customer service. Service was timely and I was back out on the road in no time. A very good first impression.

First time customer of University Mazda so wasn’t sure what to expect. My tech was very professional and provided excellent customer service. Service was timely and I was back out on the road in no time. A very good first impression.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Awesome customer service. your team trouble shot the problem and came up with a solution. I live in Roswell, NM (196 miles away) and they had someone meet me halfway to get me a rental so they could pick up my car. when the problem persisted, I brought it back and they let me know what was going on every step of the way. I was impressed how you can send me a link to show me a video of the process and explanation of the inspection.

Awesome customer service. your team trouble shot the problem and came up with a solution. I live in Roswell, NM (196 miles away) and they had someone meet me halfway to get me a rental so they could pick up my car. when the problem persisted, I brought it back and they let me know what was going on every step of the way. I was impressed how you can send me a link to show me a video of the process and explanation of the inspection.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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This service center was clean, organized, and quickly took my information and my requested service quickly upon arrival. When I was contacted about my car, the text had a video reviewing the work that was done and other recommendations. Upon arrival for picking up my car, the technician went over all work completed and the recommendations needed in the next 6 months. Very efficient and good service.

This service center was clean, organized, and quickly took my information and my requested service quickly upon arrival. When I was contacted about my car, the text had a video reviewing the work that was done and other recommendations. Upon arrival for picking up my car, the technician went over all work completed and the recommendations needed in the next 6 months. Very efficient and good service.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Very professional in what they do that means the entire staff. Makes you want to come back.

Very professional in what they do that means the entire staff. Makes you want to come back.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
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The quickest and most transparent buying process that I have ever been through. Will be recommending University Mazda to anybody and everybody after the experience that I had

The quickest and most transparent buying process that I have ever been through. Will be recommending University Mazda to anybody and everybody after the experience that I had

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I received excellent customer service. I was very thankful that they offered me a loaner to do my errands while I had to wait longer than expected for updates to get done. Every interaction with every employee there has consistently been great. I am very pleased as a first time mazda buyer with the service provided in comparison to other dealerships I have purchased from before. I highly recommend University Volkswagen Mazda!

I received excellent customer service. I was very thankful that they offered me a loaner to do my errands while I had to wait longer than expected for updates to get done. Every interaction with every employee there has consistently been great. I am very pleased as a first time mazda buyer with the service provided in comparison to other dealerships I have purchased from before. I highly recommend University Volkswagen Mazda!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Amazing car and wonderful stress free environment. Everything was explained and easy. Thank you for my new car!!

Amazing car and wonderful stress free environment. Everything was explained and easy. Thank you for my new car!!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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