Reviews
They took such good care of me and my son!
They took such good care of me and my son! We have been buying all of our vehicles for our family for years here and would never go anywhere else! My son loves his car! Thank you Richardson CJDR and team! fast, easy, transparent, and always the best pricing!
They took such good care of me and my son!
They took such good care of me and my son! We have been buying all of our vehicles for our family for years here and would never go anywhere else! My son loves his car! Thank you Richardson CJDR and team! fast, easy, transparent, and always the best pricing!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words! We appreciate your business are excited to continue serving you and your families vehicle needs.
Bought a new Durango RT here.
Bought a new Durango RT here. Very friendly staff, really solid deal. Would buy from again for sure.
Bought a new Durango RT here.
Bought a new Durango RT here. Very friendly staff, really solid deal. Would buy from again for sure.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you immensely for choosing Richardson Chrysler Jeep Dodge Ram for your new Durango RT purchase. We are pleased to hear about your positive experience with our team and that you found great value in your deal. Your kind words about our staff mean so much to us, as we work hard to create a welcoming environment for every customer. We truly appreciate your trust in us and look forward to serving you again in the future.
I would have appreciated a quick daily progress message
I would have appreciated a quick daily progress message since my van was there longer than a week.
I would have appreciated a quick daily progress message
I would have appreciated a quick daily progress message since my van was there longer than a week.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We understand that having your van in service for over a week can be concerning, and we appreciate you letting us know that regular updates during the repair process would have been helpful. Your input about daily progress messages is valuable to us as we work to improve our communication with customers during longer service visits. We're glad we could complete the work on your van and thank you for choosing us for your automotive needs.
Great service and good customer service they help on
Great service and good customer service they help on anything you need ho you request
Great service and good customer service they help on
Great service and good customer service they help on anything you need ho you request
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled to hear you had such a positive experience with our team! Providing excellent service and support is our priority. Thank you for your kind words and for choosing us!
Adam and the rest of the staff are amazing.
Adam and the rest of the staff are amazing. Helpful, and very knowledgeable 5 out of 5 stars
Adam and the rest of the staff are amazing.
Adam and the rest of the staff are amazing. Helpful, and very knowledgeable 5 out of 5 stars
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.
Salesman lied about the deal, not giving inaccurate
Salesman lied about the deal, not giving inaccurate information, lied. Manager didn’t see problem w the salesman’s approach.
Salesman lied about the deal, not giving inaccurate
Salesman lied about the deal, not giving inaccurate information, lied. Manager didn’t see problem w the salesman’s approach.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We appreciate you taking the time to share your experience with us. It is important for us to ensure that our customers receive accurate information and feel valued throughout their interactions. We take your feedback seriously and would like the opportunity to address your concerns directly. Please reach out to our General Manager, Danny Easton, at Deaston@vtaig.com so we can work towards a resolution together. Thank you for bringing this to our attention.
Adam R.
Adam R. Was so helpful with the purchase of my new Jeep Galdiator. Friendly courteous staff. So definitely give them a chance with your next vehicle purchase.
Adam R.
Adam R. Was so helpful with the purchase of my new Jeep Galdiator. Friendly courteous staff. So definitely give them a chance with your next vehicle purchase.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We are thrilled to hear that Adam R. provided you with such helpful service during your purchase of the new Jeep Gladiator. Our team strives to create a friendly and courteous atmosphere, and it’s great to know that your experience reflected our commitment to customer satisfaction. We appreciate your recommendation and look forward to assisting you with your next vehicle purchase!
Absolutely horrible experience!
Absolutely horrible experience! Do not trust any offers you get in an email (or in person) from the general manager, Danny. While trying to buy a Certified Pre Owned Jeep, I was told through an email while negotiating directly with the general manager that I could have a two-year warranty extension on a 2024 high mileage (35k) vehicle and the deal also included a 84/100,000 mile powertrain warranty as part of the pre-owned package. After driving across multiple cities to purchase the vehicle, I was presented with our agreed upon price as well as over another $5,000 in warranty add ons. They would not honor the two-year full coverage warranty and insisted I buy the mechanical protection (MPP) to make the deal profitable.This happened even when I had the warranty clearly agreed upon in the emailed price. The general manager said he could no longer honor the two year warranty since he would not make any money on the sale and thanked me for coming. This was going to be my third Jeep purchase and the first at Richardson Chrysler Jeep, and ended up being the worst purchasing experience I have ever had with any dealership! I was ready to drive home in a new Jeep but instead they lost a life-long customer who will never recommend this dealership.
Absolutely horrible experience!
Absolutely horrible experience! Do not trust any offers you get in an email (or in person) from the general manager, Danny. While trying to buy a Certified Pre Owned Jeep, I was told through an email while negotiating directly with the general manager that I could have a two-year warranty extension on a 2024 high mileage (35k) vehicle and the deal also included a 84/100,000 mile powertrain warranty as part of the pre-owned package. After driving across multiple cities to purchase the vehicle, I was presented with our agreed upon price as well as over another $5,000 in warranty add ons. They would not honor the two-year full coverage warranty and insisted I buy the mechanical protection (MPP) to make the deal profitable.This happened even when I had the warranty clearly agreed upon in the emailed price. The general manager said he could no longer honor the two year warranty since he would not make any money on the sale and thanked me for coming. This was going to be my third Jeep purchase and the first at Richardson Chrysler Jeep, and ended up being the worst purchasing experience I have ever had with any dealership! I was ready to drive home in a new Jeep but instead they lost a life-long customer who will never recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Absolutely horrible experience!
Absolutely horrible experience! Do not trust any offers you get in an email (or in person) from the general manager, Danny. While trying to buy a Certified Pre Owned Jeep, I was told through an email while negotiating directly with the general manager that I could have a two-year warranty extension on a 2024 high mileage (35k) vehicle and the deal also included a 84/100,000 mile powertrain warranty as part of the pre-owned package. After driving across multiple cities to purchase the vehicle, I was presented with our agreed upon price as well as over another $5,000 in warranty add ons. They would not honor the two-year full coverage warranty and insisted I buy the mechanical protection (MPP) to make the deal profitable.This happened even when I had the warranty clearly agreed upon in the emailed price. The general manager said he could no longer honor the two year warranty since he would not make any money on the sale and thanked me for coming. This was going to be my third Jeep purchase and the first at Richardson Chrysler Jeep, and ended up being the worst purchasing experience I have ever had with any dealership! I was ready to drive home in a new Jeep but instead they lost a life-long customer who will never recommend this dealership.
Absolutely horrible experience!
Absolutely horrible experience! Do not trust any offers you get in an email (or in person) from the general manager, Danny. While trying to buy a Certified Pre Owned Jeep, I was told through an email while negotiating directly with the general manager that I could have a two-year warranty extension on a 2024 high mileage (35k) vehicle and the deal also included a 84/100,000 mile powertrain warranty as part of the pre-owned package. After driving across multiple cities to purchase the vehicle, I was presented with our agreed upon price as well as over another $5,000 in warranty add ons. They would not honor the two-year full coverage warranty and insisted I buy the mechanical protection (MPP) to make the deal profitable.This happened even when I had the warranty clearly agreed upon in the emailed price. The general manager said he could no longer honor the two year warranty since he would not make any money on the sale and thanked me for coming. This was going to be my third Jeep purchase and the first at Richardson Chrysler Jeep, and ended up being the worst purchasing experience I have ever had with any dealership! I was ready to drive home in a new Jeep but instead they lost a life-long customer who will never recommend this dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
JR in service did a superior job for me once again.
JR in service did a superior job for me once again. There are two dealerships closer to my home, but I find the extra driving time is well worth it with the value & service provided by Richardson Chrysler Jeep Dodge Ram. Thanks again JR in service!
JR in service did a superior job for me once again.
JR in service did a superior job for me once again. There are two dealerships closer to my home, but I find the extra driving time is well worth it with the value & service provided by Richardson Chrysler Jeep Dodge Ram. Thanks again JR in service!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!