Richardson Chrysler Jeep Dodge Ram

3.8
(504 reviews)
Visit Richardson Chrysler Jeep Dodge Ram
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (972) 755-1973 (972) 755-1973
Used (972) 591-0287 (972) 591-0287
Service (972) 591-0743 (972) 591-0743

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See all 418 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since September 2012.
Welcome to Richardson Chrysler Jeep Dodge Ram! We are one of Dallas County's leading dealerships and a top resource for your favorite American-made cars trucks and SUVs. Stop by today to find a terrific assortment of new Chrysler Jeep Ram and Dodge cars as well as affordable quality used cars. Our dealership is located off the 75 freeway at 1321 N Central Expy. We are proud to serve the entire Dallas area including: Richardson Garland Carrollton McKinney Irving and other local cities.
Come check out the ALL NEW Richardson Chrysler Jeep Dodge Ram in Richardson Texas

Service center

Phone number (972) 591-0743

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

3.8
(504 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

TLl;DR ver: They came out ~ $3,000 ahead on my trade-in

TLl;DR ver: They came out ~ $3,000 ahead on my trade-in + purchase deal by undervaluing my car and charging me for something I didn't need, but they can't pay $15 to ship license plates. If they're going to waste 3 hours of my time, I'll spend an extra 5 minutes to advertise for them. Go somewhere else and save your time and money. Detailed ver: I bought a car here about a month ago. I was told that license plates would be mailed to my address on file (I live 37 mi away, which takes me a good 1-1.5 hours each way during traffic). I was informed that the plates can only be mailed if I live more than 45 miles away. But I was told that I can provide them with reasons why they should ship the plates, and they'll decide if it's valid. Here are some other things that shaped my experience: 1. I had quotes from 3 different dealers for the trade-in on my car. Richardson Chrysler was 10% lower than the other two. 2. They don't say this anywhere that I saw, but I was told at purchase that there is a non-removable/non-negotiable $1500 warranty that is IN ADDITION TO the listed purchase price of the vehicle (they might have called it something different, but it's the same kind of scam). 3. They will try to sell you an additional warranty ON TOP of the $1500 "mandatory" one. First, they'll tell you what option they're suggesting (platinum something). They told me the price was around $4,500. I said no (first time). Second, they'll tell you that they can get you a discount on it, and they'll lower the price to an unbeatable-sounding ~$2,250. I said no (second time). Third, they'll tell you that they can apply a friends and family discount and get that price down to around $1,800. For the record, I still said no, and at that point I was very quickly processed and shown the door. Note: You can't use these car warranties anywhere. Unless you're ok with your car sitting in the shop for 9 months while they literally work on anything else first. Side note: The sales guy I had seemed like a good kid. It's a shame to see him in a place like this.

1.0

TLl;DR ver: They came out ~ $3,000 ahead on my trade-in

TLl;DR ver: They came out ~ $3,000 ahead on my trade-in + purchase deal by undervaluing my car and charging me for something I didn't need, but they can't pay $15 to ship license plates. If they're going to waste 3 hours of my time, I'll spend an extra 5 minutes to advertise for them. Go somewhere else and save your time and money. Detailed ver: I bought a car here about a month ago. I was told that license plates would be mailed to my address on file (I live 37 mi away, which takes me a good 1-1.5 hours each way during traffic). I was informed that the plates can only be mailed if I live more than 45 miles away. But I was told that I can provide them with reasons why they should ship the plates, and they'll decide if it's valid. Here are some other things that shaped my experience: 1. I had quotes from 3 different dealers for the trade-in on my car. Richardson Chrysler was 10% lower than the other two. 2. They don't say this anywhere that I saw, but I was told at purchase that there is a non-removable/non-negotiable $1500 warranty that is IN ADDITION TO the listed purchase price of the vehicle (they might have called it something different, but it's the same kind of scam). 3. They will try to sell you an additional warranty ON TOP of the $1500 "mandatory" one. First, they'll tell you what option they're suggesting (platinum something). They told me the price was around $4,500. I said no (first time). Second, they'll tell you that they can get you a discount on it, and they'll lower the price to an unbeatable-sounding ~$2,250. I said no (second time). Third, they'll tell you that they can apply a friends and family discount and get that price down to around $1,800. For the record, I still said no, and at that point I was very quickly processed and shown the door. Note: You can't use these car warranties anywhere. Unless you're ok with your car sitting in the shop for 9 months while they literally work on anything else first. Side note: The sales guy I had seemed like a good kid. It's a shame to see him in a place like this.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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2.0

My husband noticed that the steering wheel was off center

My husband noticed that the steering wheel was off center while he was driving the vehicle and took the vesicle in for alignment. The shop showed my husband that the strut was bent, which was the reason the alignment was off. My husband contacted the dealership and even took the bent strut to the dealer, and the dealer advised that, with so few miles, the inspection would not have included an alignment. Still, the dealership did not attempt to make us whole or assist us with the cost of repairs.

2.0

My husband noticed that the steering wheel was off center

My husband noticed that the steering wheel was off center while he was driving the vehicle and took the vesicle in for alignment. The shop showed my husband that the strut was bent, which was the reason the alignment was off. My husband contacted the dealership and even took the bent strut to the dealer, and the dealer advised that, with so few miles, the inspection would not have included an alignment. Still, the dealership did not attempt to make us whole or assist us with the cost of repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Second time worse than the first.

Second time worse than the first. Not once but twice I went to this dealership because of a good deal and hoping that it has changed from my previous experience. I was wrong. Now I am not without blame in this I should have noticed the extra charge (Club Plus) from the beginning but didn’t and the sales rep and fiancé manager were trained very well to distract me from the charge and not explain it. In fact, was not even asked if I wanted it. I did go back to the website and saw “*Club Plus will be added to the Internet Price $999--$1,999”, which again I admit was my fault for not seeing it. The bigger problem is that they charged me $2090.00 for it. I had explained why I was trading in a vehicle that I had only purchased a week ago as I needed to reduce my monthly payment because of medical costs and that I needed to be at a certain payment. Another mistake on my part. Never tell a dealer what you want your monthly payments at. Always negotiate the final cost. With this information the finance manager made it a point to let me know that his son suffered the same illness and understood the costs associated with it. I set the hook for him. He had his way into my head. When we were discussing warranties, he kept hounding me to get one and that it was only a few dollars more. I know it’s pure profit for the dealership and that’s all he was looking out for, but he never once offered to drop the club plus plan or asked if I wanted to drop it in order for me to get a reduced payment and possibly even get a better extended warranty plan. In fact, I was floored when he put this in his email to me: “I dropped the rate with the bank to 8.59% to accommodate the Platinum warranty that you wanted.” Does this mean he can manipulate what rate he, things you deserve? He even blamed me because I didn’t ask to drop the club plus plan. There was a miscommunication of costs for this plan between myself and the sales rep. Because of all this, I was forced to put down a down payment double what I was expecting. I do have to say that at least time I was told there was a 100.00 deductible if you go to a different dealer for repairs. Just know that there are aftermarket Mopar plans you can buy that offer zero deducible at any dealer you chose. It might even be cheaper. Talk about being passive aggressive. I realized the charges the very next day and contacted the finance manager and after some debate was told that I could cancel both plans. It took 10 days for the warranty plan to show up and the club plus plan still hasn’t shown up. I told them I wanted to cancel both plans at the same time and left it at that. It has to be done within 30 days to get a full refund. During this process, It, was discovered that the email information and phone number associated with this account were way off. Once I got that corrected everything was fine. I received a letter from the bank with the account number. I tried to set up an online account and wasn’t able to because the phone number and emails didn’t match. The only way I could fix this was to actually got to the nearest branch. If the paperwork was all correct, I could have and finally did finish setting up the account online after going to the branch office. Just be careful of this dealership. They are good at what they do. Hoping that I would get the refund from the plan’s cancellation, I was informed that it goes to the lien holder. I guess it helps to lower my principle. Before all this started the sales rep couldn’t even get me the car because the battery was dead and then upon inspection at delivery, I found a small ding in one of the doors and the sales rep said we’ll take care of this and took pictures. I tired tor several days to contact him but never one got any response. I did get a thank you card in the mail from him asking for referrals and to make sure I give him a 5 start google review. I did manage to get the ding fixed and was a good job.

1.0

Second time worse than the first.

Second time worse than the first. Not once but twice I went to this dealership because of a good deal and hoping that it has changed from my previous experience. I was wrong. Now I am not without blame in this I should have noticed the extra charge (Club Plus) from the beginning but didn’t and the sales rep and fiancé manager were trained very well to distract me from the charge and not explain it. In fact, was not even asked if I wanted it. I did go back to the website and saw “*Club Plus will be added to the Internet Price $999--$1,999”, which again I admit was my fault for not seeing it. The bigger problem is that they charged me $2090.00 for it. I had explained why I was trading in a vehicle that I had only purchased a week ago as I needed to reduce my monthly payment because of medical costs and that I needed to be at a certain payment. Another mistake on my part. Never tell a dealer what you want your monthly payments at. Always negotiate the final cost. With this information the finance manager made it a point to let me know that his son suffered the same illness and understood the costs associated with it. I set the hook for him. He had his way into my head. When we were discussing warranties, he kept hounding me to get one and that it was only a few dollars more. I know it’s pure profit for the dealership and that’s all he was looking out for, but he never once offered to drop the club plus plan or asked if I wanted to drop it in order for me to get a reduced payment and possibly even get a better extended warranty plan. In fact, I was floored when he put this in his email to me: “I dropped the rate with the bank to 8.59% to accommodate the Platinum warranty that you wanted.” Does this mean he can manipulate what rate he, things you deserve? He even blamed me because I didn’t ask to drop the club plus plan. There was a miscommunication of costs for this plan between myself and the sales rep. Because of all this, I was forced to put down a down payment double what I was expecting. I do have to say that at least time I was told there was a 100.00 deductible if you go to a different dealer for repairs. Just know that there are aftermarket Mopar plans you can buy that offer zero deducible at any dealer you chose. It might even be cheaper. Talk about being passive aggressive. I realized the charges the very next day and contacted the finance manager and after some debate was told that I could cancel both plans. It took 10 days for the warranty plan to show up and the club plus plan still hasn’t shown up. I told them I wanted to cancel both plans at the same time and left it at that. It has to be done within 30 days to get a full refund. During this process, It, was discovered that the email information and phone number associated with this account were way off. Once I got that corrected everything was fine. I received a letter from the bank with the account number. I tried to set up an online account and wasn’t able to because the phone number and emails didn’t match. The only way I could fix this was to actually got to the nearest branch. If the paperwork was all correct, I could have and finally did finish setting up the account online after going to the branch office. Just be careful of this dealership. They are good at what they do. Hoping that I would get the refund from the plan’s cancellation, I was informed that it goes to the lien holder. I guess it helps to lower my principle. Before all this started the sales rep couldn’t even get me the car because the battery was dead and then upon inspection at delivery, I found a small ding in one of the doors and the sales rep said we’ll take care of this and took pictures. I tired tor several days to contact him but never one got any response. I did get a thank you card in the mail from him asking for referrals and to make sure I give him a 5 start google review. I did manage to get the ding fixed and was a good job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize for the negative experience you had at our dealership. We understand your frustration, and it's clear we fell short of your expectations in several areas. There should be no surprises, and customers deserve to understand the complete cost of their vehicle. We apologize that you felt the sales rep and finance manager were misleading you about the Club Plus plan and pressuring you into additional purchases. Our sales team is trained to be informative and transparent, not manipulative. We regret the miscommunication regarding the cost of the Club Plus plan and the warranty options. Our finance team should have presented all options clearly and addressed your concerns about monthly payments. We appreciate you bringing these issues to our attention. It helps us identify areas for improvement. We would like to regain your trust and demonstrate our commitment to a transparent and customer-focused car buying experience. Please contact Johnny Cantrell, at jcantrell@vtaig.com and we will do our best to make this better. Thank you for your feedback.

Consumer response

I can see that the customer care/service culture at the dealership starts at the top since you didn't respond to my email that you asked me to respond to. I tried to work with you privately but that didn't work. The dealership is everything you said it wasn't in your reply. I didn't even get help with the 50.00 target gift card that was given to me without an access code or anything making it of no use. Typical Richardson CJDR. It's a shame that I have to come up there to pick up my plates. Doesn't really matter since I traded the vehicle. Buyer Beware of this dealership.

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1.0

WARNING!

WARNING!!!! I came into this dealership to buy a truck I had been researching for quite sometime. I was ready to buy! I spoke with a sales guy for about two minutes and did not even get a chance to drive the vehicle and share my financials with them before I was told we have unrealistic expectations. When I told my wife "let's leave, they are wasting our time." DANNY EASTON replied by calling me a "fat pig" followed by an aggressive "get the xxxx out of here." What a poor establishment and a sorry excuse for a Sales Manager and Managing Partner, JOHNNY CANTRELL. KEEP IN MIND MY CREDIT WAS NEVER CHECKED AND THIS WAS HIS "ASSESSMENT" OF THE DEAL. In my opinion they did not want to sell the truck at the price that was previously shared with me. They raised the price from the time I left my house and the drive over there, then told me the deal would not make sense. What a joke...and really slimy! This guy (DANNY EASTON) is putting everyone in danger by acting the way he did and the next customer may not "just leave." The worst part about this situation is that JOHNNY CANTRELL stood there and did nothing to stop him. This is your DEALERSHIP OWNING PARTNER who claims to care about his community. Well his actions at this dealership would reflect otherwise. This place is absolute garbage and I would heavily advise to stay away from this place! This place fits that slimy used car salesman vibe 100%!

1.0

WARNING!

WARNING!!!! I came into this dealership to buy a truck I had been researching for quite sometime. I was ready to buy! I spoke with a sales guy for about two minutes and did not even get a chance to drive the vehicle and share my financials with them before I was told we have unrealistic expectations. When I told my wife "let's leave, they are wasting our time." DANNY EASTON replied by calling me a "fat pig" followed by an aggressive "get the xxxx out of here." What a poor establishment and a sorry excuse for a Sales Manager and Managing Partner, JOHNNY CANTRELL. KEEP IN MIND MY CREDIT WAS NEVER CHECKED AND THIS WAS HIS "ASSESSMENT" OF THE DEAL. In my opinion they did not want to sell the truck at the price that was previously shared with me. They raised the price from the time I left my house and the drive over there, then told me the deal would not make sense. What a joke...and really slimy! This guy (DANNY EASTON) is putting everyone in danger by acting the way he did and the next customer may not "just leave." The worst part about this situation is that JOHNNY CANTRELL stood there and did nothing to stop him. This is your DEALERSHIP OWNING PARTNER who claims to care about his community. Well his actions at this dealership would reflect otherwise. This place is absolute garbage and I would heavily advise to stay away from this place! This place fits that slimy used car salesman vibe 100%!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize for the experience you had at our dealership. The behavior you described from is completely unacceptable and falls far short of the standards we expect from our employees. We take all customer concerns seriously, and we are launching a full investigation into this incident. It's also unacceptable that your creditworthiness was not assessed before being told the deal wouldn't work. Transparency and customer respect are core values at our dealership, and we clearly failed in your case. We hope you'll give us another chance to demonstrate our commitment to providing a professional and respectful car buying experience. Please contact Johnny Cantrell, at jcantrell@vtaig.com and we will do our best to make this better.

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1.0

Worst experience.

Worst experience. Was lied to by the salesperson, who kept us a whole hour before he admitted that the car was not available anymore. He made us fill out credit application paperwork and put a hard inquiry on my credit knowing the car I wanted wasn't available anymore, and proceeded to offer me what he thought I should buy. Pushy and dishonest people.

1.0

Worst experience.

Worst experience. Was lied to by the salesperson, who kept us a whole hour before he admitted that the car was not available anymore. He made us fill out credit application paperwork and put a hard inquiry on my credit knowing the car I wanted wasn't available anymore, and proceeded to offer me what he thought I should buy. Pushy and dishonest people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Kay, we're sorry to hear about your experience. We strive to provide accurate information to our customers and are disappointed to hear that this wasn't the case for you. Your feedback is important to us and will be shared with our team for improvement. Thank you for bringing this to our attention. Please contact Jeff Renfro, our Service Manager, at 972-865-8600 and we will do our best to make this better.

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5.0

I drove to Richardson Chrysler from Abilene Tx because a

I drove to Richardson Chrysler from Abilene Tx because a friend of mine told me they had a salesman by the name Juan Valdespino that was an honest man.That may not mean much to some people but to me it does.I was not disappointed.He sold me the truck at the best price he could,thesale went smooth no surprises and I went back home a happy man.I will recommend this dealership to anyone looking for a new car.Because of the decent way I and my wife were treated not only by Juan but by everyone there.

5.0

I drove to Richardson Chrysler from Abilene Tx because a

I drove to Richardson Chrysler from Abilene Tx because a friend of mine told me they had a salesman by the name Juan Valdespino that was an honest man.That may not mean much to some people but to me it does.I was not disappointed.He sold me the truck at the best price he could,thesale went smooth no surprises and I went back home a happy man.I will recommend this dealership to anyone looking for a new car.Because of the decent way I and my wife were treated not only by Juan but by everyone there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

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5.0

Juan was Amazing!

Juan was Amazing!!!! Juan helped me get into my new 2023 RAM 1500! I have bought several cars from him now and he really went out of his way to make sure that I always get the best deal and get treated with the most respect. I will always continue to shop with Juan at the Richardson Dodge team. Thank you to all of the people who make sure I am taken care of. I love the way their processes are in place and the way they always take care of me. If you need a car do not try anywhere else but Richardson Dodge!

5.0

Juan was Amazing!

Juan was Amazing!!!! Juan helped me get into my new 2023 RAM 1500! I have bought several cars from him now and he really went out of his way to make sure that I always get the best deal and get treated with the most respect. I will always continue to shop with Juan at the Richardson Dodge team. Thank you to all of the people who make sure I am taken care of. I love the way their processes are in place and the way they always take care of me. If you need a car do not try anywhere else but Richardson Dodge!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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5.0

Juan truly helped my family!

Juan truly helped my family! I came in to see Juan Valdespino with a bit of a situation. But when I had called Juan he assured me that I could get into a vehicle. And after spending less than two hours with Juan he got me into a brand new Dodge Hornet! He really made sure I got to the budget that I could afford and get me into the brand new car that I wanted.

5.0

Juan truly helped my family!

Juan truly helped my family! I came in to see Juan Valdespino with a bit of a situation. But when I had called Juan he assured me that I could get into a vehicle. And after spending less than two hours with Juan he got me into a brand new Dodge Hornet! He really made sure I got to the budget that I could afford and get me into the brand new car that I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!

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5.0

Bring your family to come see Juan!

Bring your family to come see Juan! I brought my family to come in and see Juan after I bought my last car from Juan. He sold my parents a brand new 2024 Chrysler Pacifica! GO SEE JUAN

5.0

Bring your family to come see Juan!

Bring your family to come see Juan! I brought my family to come in and see Juan after I bought my last car from Juan. He sold my parents a brand new 2024 Chrysler Pacifica! GO SEE JUAN

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!

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5.0

Juan was a great new car Sales Rep!

Juan was a great new car Sales Rep! Juan made the entire process smooth and easy as possible. Will always come back to Richardson Dodge even with the hour drive! Thank you so much Juan!

5.0

Juan was a great new car Sales Rep!

Juan was a great new car Sales Rep! Juan made the entire process smooth and easy as possible. Will always come back to Richardson Dodge even with the hour drive! Thank you so much Juan!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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