Reviews
Great service and good customer service they help on
Great service and good customer service they help on anything you need ho you request
Great service and good customer service they help on
Great service and good customer service they help on anything you need ho you request
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled to hear you had such a positive experience with our team! Providing excellent service and support is our priority. Thank you for your kind words and for choosing us!
Adam and the rest of the staff are amazing.
Adam and the rest of the staff are amazing. Helpful, and very knowledgeable 5 out of 5 stars
Adam and the rest of the staff are amazing.
Adam and the rest of the staff are amazing. Helpful, and very knowledgeable 5 out of 5 stars
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.
Salesman lied about the deal, not giving inaccurate
Salesman lied about the deal, not giving inaccurate information, lied. Manager didn’t see problem w the salesman’s approach.
Salesman lied about the deal, not giving inaccurate
Salesman lied about the deal, not giving inaccurate information, lied. Manager didn’t see problem w the salesman’s approach.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We appreciate you taking the time to share your experience with us. It is important for us to ensure that our customers receive accurate information and feel valued throughout their interactions. We take your feedback seriously and would like the opportunity to address your concerns directly. Please reach out to our General Manager, Danny Easton, at Deaston@vtaig.com so we can work towards a resolution together. Thank you for bringing this to our attention.
Adam R.
Adam R. Was so helpful with the purchase of my new Jeep Galdiator. Friendly courteous staff. So definitely give them a chance with your next vehicle purchase.
Adam R.
Adam R. Was so helpful with the purchase of my new Jeep Galdiator. Friendly courteous staff. So definitely give them a chance with your next vehicle purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We are thrilled to hear that Adam R. provided you with such helpful service during your purchase of the new Jeep Gladiator. Our team strives to create a friendly and courteous atmosphere, and it’s great to know that your experience reflected our commitment to customer satisfaction. We appreciate your recommendation and look forward to assisting you with your next vehicle purchase!
Absolutely horrible experience!
Absolutely horrible experience! Do not trust any offers you get in an email (or in person) from the general manager, Danny. While trying to buy a Certified Pre Owned Jeep, I was told through an email while negotiating directly with the general manager that I could have a two-year warranty extension on a 2024 high mileage (35k) vehicle and the deal also included a 84/100,000 mile powertrain warranty as part of the pre-owned package. After driving across multiple cities to purchase the vehicle, I was presented with our agreed upon price as well as over another $5,000 in warranty add ons. They would not honor the two-year full coverage warranty and insisted I buy the mechanical protection (MPP) to make the deal profitable.This happened even when I had the warranty clearly agreed upon in the emailed price. The general manager said he could no longer honor the two year warranty since he would not make any money on the sale and thanked me for coming. This was going to be my third Jeep purchase and the first at Richardson Chrysler Jeep, and ended up being the worst purchasing experience I have ever had with any dealership! I was ready to drive home in a new Jeep but instead they lost a life-long customer who will never recommend this dealership.
Absolutely horrible experience!
Absolutely horrible experience! Do not trust any offers you get in an email (or in person) from the general manager, Danny. While trying to buy a Certified Pre Owned Jeep, I was told through an email while negotiating directly with the general manager that I could have a two-year warranty extension on a 2024 high mileage (35k) vehicle and the deal also included a 84/100,000 mile powertrain warranty as part of the pre-owned package. After driving across multiple cities to purchase the vehicle, I was presented with our agreed upon price as well as over another $5,000 in warranty add ons. They would not honor the two-year full coverage warranty and insisted I buy the mechanical protection (MPP) to make the deal profitable.This happened even when I had the warranty clearly agreed upon in the emailed price. The general manager said he could no longer honor the two year warranty since he would not make any money on the sale and thanked me for coming. This was going to be my third Jeep purchase and the first at Richardson Chrysler Jeep, and ended up being the worst purchasing experience I have ever had with any dealership! I was ready to drive home in a new Jeep but instead they lost a life-long customer who will never recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Absolutely horrible experience!
Absolutely horrible experience! Do not trust any offers you get in an email (or in person) from the general manager, Danny. While trying to buy a Certified Pre Owned Jeep, I was told through an email while negotiating directly with the general manager that I could have a two-year warranty extension on a 2024 high mileage (35k) vehicle and the deal also included a 84/100,000 mile powertrain warranty as part of the pre-owned package. After driving across multiple cities to purchase the vehicle, I was presented with our agreed upon price as well as over another $5,000 in warranty add ons. They would not honor the two-year full coverage warranty and insisted I buy the mechanical protection (MPP) to make the deal profitable.This happened even when I had the warranty clearly agreed upon in the emailed price. The general manager said he could no longer honor the two year warranty since he would not make any money on the sale and thanked me for coming. This was going to be my third Jeep purchase and the first at Richardson Chrysler Jeep, and ended up being the worst purchasing experience I have ever had with any dealership! I was ready to drive home in a new Jeep but instead they lost a life-long customer who will never recommend this dealership.
Absolutely horrible experience!
Absolutely horrible experience! Do not trust any offers you get in an email (or in person) from the general manager, Danny. While trying to buy a Certified Pre Owned Jeep, I was told through an email while negotiating directly with the general manager that I could have a two-year warranty extension on a 2024 high mileage (35k) vehicle and the deal also included a 84/100,000 mile powertrain warranty as part of the pre-owned package. After driving across multiple cities to purchase the vehicle, I was presented with our agreed upon price as well as over another $5,000 in warranty add ons. They would not honor the two-year full coverage warranty and insisted I buy the mechanical protection (MPP) to make the deal profitable.This happened even when I had the warranty clearly agreed upon in the emailed price. The general manager said he could no longer honor the two year warranty since he would not make any money on the sale and thanked me for coming. This was going to be my third Jeep purchase and the first at Richardson Chrysler Jeep, and ended up being the worst purchasing experience I have ever had with any dealership! I was ready to drive home in a new Jeep but instead they lost a life-long customer who will never recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
JR in service did a superior job for me once again.
JR in service did a superior job for me once again. There are two dealerships closer to my home, but I find the extra driving time is well worth it with the value & service provided by Richardson Chrysler Jeep Dodge Ram. Thanks again JR in service!
JR in service did a superior job for me once again.
JR in service did a superior job for me once again. There are two dealerships closer to my home, but I find the extra driving time is well worth it with the value & service provided by Richardson Chrysler Jeep Dodge Ram. Thanks again JR in service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!
Saw a used Nissan truck online and talked to a salesman
Saw a used Nissan truck online and talked to a salesman and we agreed on a price. Went to buy the truck and the price had gone up over a thousand dollars. Bought the truck for the price agreed to over the phone after I I threatened to walk out. Told me I had to buy a $2,000 dollar warranty package. Told them no way. Sat around for 2 1/2 hours waiting to finish a cash sale. Left so so review on google and dealership responded and asked me to contact the Gen Mgr. I sent him an email and he didn’t like what I wrote. Who cares?? Nothing in my google review was incorrect. These weenies can’t spell “customer service” much less know what it is. Glad I’ll never have to see them again. UGH!!!!
Saw a used Nissan truck online and talked to a salesman
Saw a used Nissan truck online and talked to a salesman and we agreed on a price. Went to buy the truck and the price had gone up over a thousand dollars. Bought the truck for the price agreed to over the phone after I I threatened to walk out. Told me I had to buy a $2,000 dollar warranty package. Told them no way. Sat around for 2 1/2 hours waiting to finish a cash sale. Left so so review on google and dealership responded and asked me to contact the Gen Mgr. I sent him an email and he didn’t like what I wrote. Who cares?? Nothing in my google review was incorrect. These weenies can’t spell “customer service” much less know what it is. Glad I’ll never have to see them again. UGH!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback. We are sorry to hear that you feel this way and we wish you the best in your future endeavors.
Juan V.
Juan V. and the whole team were amazing. Easy process from beginning to end! Would highly recommend!
Juan V.
Juan V. and the whole team were amazing. Easy process from beginning to end! Would highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We're thrilled to hear that Juan V. and the team made your experience smooth and easy. We truly appreciate your recommendation and look forward to assisting you again in the future!
Omar was relentless in giving up on my deal as I did not
Omar was relentless in giving up on my deal as I did not have great credit! But he did not give up and got me approved! He showed me everything about the Jeep I wanted, even what the 7 slotted grill means for the military! That was pretty cool. I never knew that! Got my first duck from him too! IYKYK
Omar was relentless in giving up on my deal as I did not
Omar was relentless in giving up on my deal as I did not have great credit! But he did not give up and got me approved! He showed me everything about the Jeep I wanted, even what the 7 slotted grill means for the military! That was pretty cool. I never knew that! Got my first duck from him too! IYKYK
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're thrilled to hear that Omar went above and beyond to help you get approved and into the Jeep you wanted. It's clear he was committed to finding a way forward for you, and we love that he took the time to share some of the unique history behind the 7-slot grille—that’s such a great touch. And getting your first Jeep duck from him? That’s definitely a memorable moment! Enjoy your new ride and all the adventures ahead!