Reviews
great patients
Big thanks to our salesman for their great service to me and my wife, this was going to be her new car and she was quite picky on what she wanted and Migel helped her at every change of her mind. Everone was great and this is the 3rd vehicle that I have purchased from American Toyota and 7th from the LHM franchise's here in Albuquerque
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! I am glad to hear Migel took great care of you during purchase process. Thank you for being a Toyota family member! Michelle Aragon, Customer Retention Manager.
Fantastic
Gary Bui and Mr Rosas were fantastic towards me told me everything that the tecnichan was going to do.I really trust the staff at Larry H Miller Toyota all of them make me feel like A wonderful customer and they will always have my business.Thank you once again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! It is good to know the service team of Gary and Rosas took great care of your vehicle. Michelle Aragon, Customer Retention Manager.
This experience with Rick at American Toyota was great!
Rick Raker at American Toyota helped me actually enjoy the process of finding and leasing my new car, always keeping my budget in mind and helping me try different types of car. I found my new baby! I'm thrilled! Thanks Rick!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! I am glad to hear Rick took great care of you during purchase process. Enjoy that Toyota! Michelle Aragon, Customer Retention Manager.
Great Experience
I was looking for a new car after my previous car got totaled. My friend's dad, Ray Spacagna, works there, so she refered me to go to American Toyota. Ray was very helpful in finding me a great car that he knew I would love, he explained the finances very well and got me a great deal on my new Toyota quickly. I would recommend this dealership, as well as Ray, to anyone who is looking for a new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! I am glad to hear you came in to work with Ray and that he took great care of you during purchase process. Michelle Aragon, Customer Retention Manager.
Wonderful
Everyone was exceptional! Mel and Michelle went above and beyond to ensure my experience was a great one. JR is very personable and kind.. I truly feel valued as a client! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. It is good to know Mel took great care of you while at the store. Michelle Aragon, Customer Retention Manager.
Length of wait upon arrival
A bit bothered by the fact it took almost 5 minutes for someone to acknowledge my presence in the Service Lane despite there only being one other vehicle there which was already being attended. There were about 10 employees in the area and it took someone coming from the Service Area to wait on me.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the honest review! I apologize for the time it took but hope your vehicle was well taken care of. Michelle Aragon, Customer Retention Manager.
Service Advisor- A very friendly greeting
Everyone shown a very professional and friendly attitude. Also having my automobile washed after the service is a very welcome added feature to my visit with you folks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! Good to know you were treated well! Michelle Aragon, Customer Retention Manager
Too many requests for survey
Your sales staff are outstanding, your service personnel are courteous and professional. We enjoy using Larry Miller for sales and for service. We dislike the fact that we received numerous phone calls and now an email asking us for our opinion of your service. My husband takes the car in, but I drive it. My husband takes the truck in and we both drive it. Yet you insist that he answer your questions, which he has done already--and gave a good rating. I also give you a good rating. It would be nice if you ALWAYS send your request for survey via email or regular mail. We really do dislike getting all the phone calls related to this subject.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! I am glad to hear our service team took great care of your vehicle. Michelle Aragon, Customer Retention Manager.
Feeling Lucky
I was looking for a used Tacoma for a few months and decided to look at new Tacomas. One afternoon I visited the American Toyota Dealership and the perfect new Tacoma was on the lot, TRD Off Road and the color we wanted. Thanks American Toyota!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! Good to know you had a positive experience and enjoy that Tacoma! Michelle Aragon, Customer Retention Manager
Great service once again!
The service department at American Toyota is the best! My car is serviced on time, it's done when they say it'll be done, it's returned cleaner than when I dropped it off, and everyone is friendly and very responsive. Richard Geyer is absolutely great to work with! Thanks for another great experience. Virginia Smith
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! Good to know you were treated well by Richard! Michelle Aragon, Customer Retention Manager