Larry H. Miller American Toyota

Kyle Yazzie was my representative and I had a terrible experience with my service. This the first service on my new 2023 4Runner (5k mile service). I pulled into the service bay next to a desk with a man sitting in it who was on social media on his phone. He looked up and then back to his phone, not even acknowledging that I was there in my vehicle right next to his desk. Another man walked up a few minutes after sitting there with no response from anyone else and he said my service person would be Kyle. Surprise - he was sitting right there. He glanced up again at the sound of his name and went back to social media without even a hello. I let the other man know that I needed to be sure to have the Windshield fluid reservoir filled up as it was empty. I paid for an uber to get home while they worked on my car. When I arrived to pick up my vehicle, they paged Kyle. I waited by his desk for over 15 minutes before another man asked if I (and another lady by this point) had been helped. We said we were waiting on Kyle. He gave me my keys and paperwork. I asked if my fluid levels had been checked and the wiper fluid replenished. He assured me that yes, that had been done, along with an oil change and tire rotation and told me to go find my car in the parking lot (usually they bring it to the bay). It had bee washed, but it looked like only the sides were clean, as the front and back had bugs and dirt still. It was not until i hit a bird on the freeway the next day that i discovered my wiper fluid WAS STILL EMPTY. I had to pull over on the side of the freeway and clean the windshield the best i could using a sweater until I could reach a gas station to clean it and purchase wiper fluid. I then decided to look at the tire pressure. Prior to my service, the left rear tire was about 5 PSI lower than the other 3 tires. IT STILL WAS - the tires had not been rotated either! Did I even receive an oil change??? I left 3 messages for a service manager to return my call, and have heard nothing from the dealership. I would really like to know what service was actually done and be reimbursed for the uber and the washer fluid that I had to purchase.

Larry H Miller Toyota is Albuquerque on Alameda is amazing. I received great support from Will in the service department and he gave me information on my car that will be helpful in the future. And a stuck leaf in the air filter let me meet Aurora, who took the time to pull things out and find what was making they weird noise. She talked to me like a kind human being and made sure everything was fixed even though it was a leaf. They are the best!! Woohoo

Ramon was our sales person. He was patient and kind and never high pressure. We ended up purchasing the vehicle and it was a pleasant experience.

Went to get my tire fixed and check the other tires waited 3 hours and the tires werent even checked.. same issue on same tire.. 3 hours wasted

Walked in for our scheduled appointment today but the sales person said he was busy with another customer and that his colleague will take care of us. After waiting for 20 mins, spoke to receptionist again who found the sales person for us. This person was not interested at all in selling a vehicle, he said there were no RAV 4 available and there is no way to get on the list as well. After insisting he showed us two options none of which we liked. He was so negative about selling a RAV4 to us that I feel like never going back to Larry Miller Toyota again. We even wanted to sell our car to this dealership but don't want to do business with them anymore After this experience.

Isaac Moya went above and beyond and repaired my truck with excellence and promptly for the repair performed. It is good to be able to trust Isaac and this dealership.

I recently traded my Tacoma for a new 4Runner. The sales specialist I worked with was Alex Romero. He was great to work with and I highly recommend asking for him if you are looking to buy a new vehicle at this dealership. He was professional and didn't try to pressure me in any way in order to make a sale. He was honest and straight forward as well as being knowledgable about the brand. He went the extra mile in every aspect in order to make the car buying process go smooth and as quickly as possible. The dealership didn't charge any markups on the 4Runner and they also gave me a fair deal on my trade. Alex also made good on his promise to get me a cargo liner that was supposed to be in the new 4Runner but wasn't for whatever reason. I was the last customer at the dealership and the parts department had already closed. I went back the following day and Alex immediately took care of it for me. My over all experience was excellent and I was surprised at how quickly I was in and out with my new vehicle. I didn't leave feeling taken advantage of or like I had been dealing with "shady" people which is an extremely big deal to me. I'm a loyal customer when treated right, great job Alex and good job to the dealership. Ask for Alex Romero when shopping for a new car at this dealership and thanks again for the good car buying experience!

Thank you Mr. Isaac Moya, excellent service. I highly recommend there service department. Especially Mr. Isaac Moya as the service advisor. Thanks again.

I went to buy a new car from this Larry H Miller, Albuquerque dealership and also my old car was there for repair and was looking for trade in option if they provided a fair value. I was working with a sales associate to see options and I was asking for very very basic information about the car and financing process with the salesperson and he was very aggressive, and skeptical and was not providing me any information. I just wanted to run away from there . Seeing good reviews, I wanted to buy from them however, my experience with the sales person who is the 1st point of contact was such a worse experience. I was treated so badly. I am not an expert in cars but I need a car and I can afford a car. However they treated me like I am there to get a car for free. What a horrific experience I had. Even though I have to pay more for a car I am going to get it from another dealership. Thumbs down to the customer service for such a large dealership. Booo. No one should be treated like I was treated. Have some humanly kindness and patience.

Thank you Isaac as always the service you guys provide is awesome I will always recommend your service department and you as the service contact