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Mercedes-Benz of Silver Spring

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 7:00 PM

Mercedes-Benz of Silver Spring Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 1999

At Mercedes-Benz of Silver Spring, our primary concern is the satisfaction of our customers.

...



We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why over 480 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Silver Spring Mercedes-Benz dealership is one of the premier Mercedes-Benz dealers in the state of Maryland!

We invite you to shop our website at www.mercedesbenzsilverspring.net, where you will find a great selection of new and used Mercedes-Benz vehicles including the CLA, C, E, CLS, S, GLK, M, GL, SLK, & SL Classes in addition to AMG & Sprinter.

Service

Brake Inspection

Complimentary

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
1221 lifetime reviews. Includes reviews of Mercedes-Benz of Silver Spring from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 8, 2020

    I would like to say a big thank you to Mr. Lester Stanford for your help and patience. I really appreciate your hard work and expertise.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Edward Moore

    Sales and Leasing Consultant

    (4.9) 17 reviews

    Lester Stanford

    Sales Consultant

    (4.7) 46 reviews

  • 5.0 out of 5
    August 7, 2020

    Chevis Mitchell was informative, professional and knowledgeable about the certified used car that I had found online, and he made the deal happen! We... drove about 6 hours to the dealership for the car and it all went smoothly. Very impressed with the inventory at the dealership and I do recommend you give Chevis a call, as he actually calls you back and keeps you informed every step of the way. Great service from a fine individual. It was a pleasure doing business with you, sir.! Thanks again! Sue

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chevist Mitchell

    Sales and Leasing Consultant

    (5.0) 72 reviews

  • December 28, 2016

    Tony Zelaya was phenomenal! His no-pressure, but engaged approach suited my style of car shopping perfectly. The car I wanted was not in stock. Tony took... the time to find the car I wanted. The process was smooth and effortless. I highly recommend both Tony and the team at Mercedes Benz Silver Spring.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 31, 2020

    Great customer service. Helped me get the deal that I wanted. Lester and Brad were both very professional, as well as personable with amazing salesmanship.

    Not Applicable
    Customer Service
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brad Fischer

    Finance Manager

    (4.9) 76 reviews

    Lester Stanford

    Sales Consultant

    (4.7) 46 reviews

  • 5.0 out of 5
    July 31, 2020

    I had the car delivered by Charlie Miller who has been available for all of my questions and very informative re this new model of car that I have purchased.... I have called Charlie with many questions and he has always returned my calls quickly every time. He has been very responsive and helpful

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Charlie Miller

    Portfolio & Sales Consultant

    (4.9) 59 reviews

  • 5.0 out of 5
    July 30, 2020

    This dealership is the best. Keith the manager was super helpful and always has assisted me with my needs. I have bought Mercedes Benz multiple times from... this dealership. They have always been very helpful in making the deals. Charlie the sales person was also very detailed and assisted me in per-completion of the paperwork that saved me lot of time in the present circumstances. I would recommend anyone to try this dealership before buying any Mercedes Benz.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Silver Spring! Your recommendation m...eans so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!


    Worked with:
    Charlie Miller

    Portfolio & Sales Consultant

    (4.9) 59 reviews

  • 5.0 out of 5
    July 30, 2020

    Great service all around at the Mercedes Silver Spring location. Everyone went out of their way to make me feel like a valued customer. Charlie Miller... took his time showing me the GL various models and letting me test drive each one. He worked with me to come up with a vehicle and payment that fit my needs never rushing me. I would highly recommend this location and team.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Silver Spring. Your recommendation ...means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!


    Worked with:
    Jim Elefantis

    General Manager

    (5.0) 15 reviews

    Charlie Miller

    Portfolio & Sales Consultant

    (4.9) 59 reviews

  • 5.0 out of 5
    July 30, 2020

    Charlie is a 1st class guy - excellent customer service and we are so happy with our new car. We will be back to see him for our next car purchase!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we're happy to hear you had such a positive experience with our team! We strive to deliver a great experience to all of our valued customers. Revi...ews like yours help us to continually improve.


    Worked with:
    Charlie Miller

    Portfolio & Sales Consultant

    (4.9) 59 reviews

  • 5.0 out of 5
    July 30, 2020

    Great knowledge and friendly and trustworthy. In and out service. Ease of business was great. Trade in was done well and gave me top dollar.

    Not Applicable
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We sincerely thank you fo...r the positive review, and look forward to seeing you again soon!


    Worked with:
    Dorit Figueroa

    Finance Director

    (5.0) 105 reviews

    Jim Elefantis

    General Manager

    (5.0) 15 reviews

    Charlie Miller

    Portfolio & Sales Consultant

    (4.9) 59 reviews

  • 5.0 out of 5
    July 30, 2020

    This is our third vehicle we got from the Silver spring Mercedes location and I couldn't be happier!! EXCELLENT service !! All five stars ???very friendly... and professional staff . They go the extra mile and always deliver an exceptional service. I really appreciate Keith Nichols for his great efforts & Charlie Miller & Dorit for making the process seamless. They both were very patient, attentive and informative.. Highly recommend 👍

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ziera, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Silver Spring! Your recommendatio...n means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!


    Worked with:
    Dorit Figueroa

    Finance Director

    (5.0) 105 reviews

    Keith Nichols

    General Sales Manager

    (4.8) 57 reviews

    Charlie Miller

    Portfolio & Sales Consultant

    (4.9) 59 reviews

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