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I look forward to serving you!\r\n\r\n\"Click\" here for a video intro \r\nhttps://www.youtube.com/watch?v=coOD-ZxOL2Q&feature=youtu.be","emailTxt":"Chevistmitchell@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":72,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21983/employees/9c7e3cd2b06e.jpg","drDealerId":21983,"dealerEmpStartDtUtc":"1548979200","industryStartDtUtc":"465436800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":440339,"personPtyId":32828313,"firstName":"Dorit","lastName":"Figueroa","titleText":"Finance Director","emailTxt":"dfigueroa@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":105,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21983/employees/7d4e45d141b0.jpg","drDealerId":21983,"certifiedEmployee":true,"deptDscrp":"Finance"},{"id":440346,"personPtyId":32851900,"firstName":"Celestine","lastName":"Lovence","titleText":"Sales Consultant","shortBioText":"I have been with Mercedes for over 15 years and have been in the client service industry for over 20 years. 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Dealers  /   Silver Spring, MD  /  Mercedes-Benz of Silver Spring

Mercedes-Benz of Silver Spring

4.9 out of 5 4.9
1221 reviews
3301 Briggs Chaney Rd Silver Spring, MD 20904
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 7:00 PM

Mercedes-Benz of Silver Spring Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed
Dealer website
Dealer website
New (888) 830-2182
Used (877) 884-6289
Service (877) 882-2441

Inventory

NEW
$53,010 MSRP $53,010
2020 Mercedes-Benz GLC 300 Base 4MATIC
  • Exterior Color: Polar White
  • Interior Color: AMG Black
  • Transmission: 9-Speed Automatic
  • Drivetrain: AWD
NEW
$79,080 MSRP $79,080
2020 Mercedes-Benz GLS 450 Base 4MATIC
  • Exterior Color: Polar White
  • Interior Color: Silk Beige
  • Transmission: 9-Speed Automatic
  • Drivetrain: AWD
NEW
$68,935 MSRP $68,935
2020 Mercedes-Benz AMG C 43 Base 4MATIC
  • Exterior Color: Obsidian Black
  • Interior Color: Red
  • Transmission: 9-Speed Automatic
  • Drivetrain: AWD
NEW
$74,655 MSRP $74,655
2020 Mercedes-Benz E-Class E 450 4MATIC
  • Exterior Color: Black
  • Interior Color: Black
  • Transmission: 9-Speed Automatic
  • Drivetrain: AWD
NEW
$79,335 MSRP $79,335
2020 Mercedes-Benz GLS 450 Base 4MATIC
  • Exterior Color: Black
  • Interior Color: Espresso Brown
  • Transmission: 9-Speed Automatic
  • Drivetrain: AWD
NEW
$64,050 MSRP $64,050
2020 Mercedes-Benz GLE 350 Base 4MATIC
  • Exterior Color: Gray
  • Interior Color: Silk Beige
  • Transmission: 9-Speed Automatic
  • Drivetrain: AWD

Our Employees

5.0 out of 5
(5.0) 72 reviews

Chevist Mitchell

Sales and Leasing Consultant
5.0 out of 5
(5.0) 105 reviews

Dorit Figueroa

Finance Director
5.0 out of 5
(5.0) 58 reviews

Celestine Lovence

Sales Consultant
4.9 out of 5
(4.9) 76 reviews

Brad Fischer

Finance Manager
5.0 out of 5
(5.0) 101 reviews

Terrence Abrams

Finance Manager
4.9 out of 5
(4.9) 48 reviews

O'Riley Moonsasigh

Service Advisor
4.8 out of 5
(4.8) 57 reviews

Keith Nichols

General Sales Manager
4.8 out of 5
(4.8) 54 reviews

Khalil Nuri

Sales Manager
5.0 out of 5
(5.0) 15 reviews

Jim Elefantis

General Manager
5.0 out of 5
(5.0) 28 reviews

Tom Rodkey

Service Manager

 View All Employees
View All Employees

About Our Dealership

Dealer on Cars.com since March 1999

At Mercedes-Benz of Silver Spring, our primary concern is the satisfaction of our customers.

...



We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why over 480 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Silver Spring Mercedes-Benz dealership is one of the premier Mercedes-Benz dealers in the state of Maryland!

We invite you to shop our website at www.mercedesbenzsilverspring.net, where you will find a great selection of new and used Mercedes-Benz vehicles including the CLA, C, E, CLS, S, GLK, M, GL, SLK, & SL Classes in addition to AMG & Sprinter.

Photos & Videos

12
Photos |
Video

Service

Brake Inspection

Complimentary

Multi-Point Inspection

Complimentary

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
1221 lifetime reviews. Includes reviews of Mercedes-Benz of Silver Spring from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    I would like to say a big thank you to Mr. Lester...
    by willdanwilldan from DealerRater.com
    August 8, 2020

    I would like to say a big thank you to Mr. Lester Stanford for your help and patience. I really appreciate your hard work and expertise.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Edward Moore

    Sales and Leasing Consultant

    (4.9) 17 reviews
    Lester Stanford

    Sales Consultant

    (4.7) 46 reviews
  • 5.0 out of 5
    Best car sales person that I have ever worked with!
    by Junction37 from DealerRater.com
    August 7, 2020

    Chevis Mitchell was informative, professional and knowledgeable about the certified used car that I had found online, and he made the deal happen! We... drove about 6 hours to the dealership for the car and it all went smoothly. Very impressed with the inventory at the dealership and I do recommend you give Chevis a call, as he actually calls you back and keeps you informed every step of the way. Great service from a fine individual. It was a pleasure doing business with you, sir.! Thanks again! Sue

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Chevist Mitchell

    Sales and Leasing Consultant

    (5.0) 72 reviews

  • FEATURED REVIEW

    5.0 out of 5
    Review- Tony Zelaya Mercedes of Silver Spring
    by Andy Peers from Washington, DC
    December 28, 2016

    Tony Zelaya was phenomenal! His no-pressure, but engaged approach suited my style of car shopping perfectly. The car I wanted was not in stock. Tony took... the time to find the car I wanted. The process was smooth and effortless. I highly recommend both Tony and the team at Mercedes Benz Silver Spring.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    Great customer service. Helped me get the deal that I...
    by dominic_braxton from DealerRater.com
    July 31, 2020

    Great customer service. Helped me get the deal that I wanted. Lester and Brad were both very professional, as well as personable with amazing salesmanship.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Brad Fischer

    Finance Manager

    (4.9) 76 reviews
    Lester Stanford

    Sales Consultant

    (4.7) 46 reviews
  • 5.0 out of 5
    The Best customer service
    by Kjalam from DealerRater.com
    July 31, 2020

    I had the car delivered by Charlie Miller who has been available for all of my questions and very informative re this new model of car that I have purchased.... I have called Charlie with many questions and he has always returned my calls quickly every time. He has been very responsive and helpful

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Charlie Miller

    Portfolio & Sales Consultant

    (4.9) 59 reviews
  • 5.0 out of 5
    Postive attidtude, Professional & Helpful
    by Amirsd from DealerRater.com
    July 30, 2020

    This dealership is the best. Keith the manager was super helpful and always has assisted me with my needs. I have bought Mercedes Benz multiple times from... this dealership. They have always been very helpful in making the deals. Charlie the sales person was also very detailed and assisted me in per-completion of the paperwork that saved me lot of time in the present circumstances. I would recommend anyone to try this dealership before buying any Mercedes Benz.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Silver Spring! Your recommendation m...eans so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

    Worked with:
    Charlie Miller

    Portfolio & Sales Consultant

    (4.9) 59 reviews
  • 5.0 out of 5
    Charlie Miller
    by Stephanieb from DealerRater.com
    July 30, 2020

    Great service all around at the Mercedes Silver Spring location. Everyone went out of their way to make me feel like a valued customer. Charlie Miller... took his time showing me the GL various models and letting me test drive each one. He worked with me to come up with a vehicle and payment that fit my needs never rushing me. I would highly recommend this location and team.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Silver Spring. Your recommendation ...means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

    Worked with:
    Jim Elefantis

    General Manager

    (5.0) 15 reviews
    Charlie Miller

    Portfolio & Sales Consultant

    (4.9) 59 reviews
  • 5.0 out of 5
    Charlie is a 1st class guy - excellent customer service...
    by Katcav316 from DealerRater.com
    July 30, 2020

    Charlie is a 1st class guy - excellent customer service and we are so happy with our new car. We will be back to see him for our next car purchase!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi, we're happy to hear you had such a positive experience with our team! We strive to deliver a great experience to all of our valued customers. Revi...ews like yours help us to continually improve.

    Worked with:
    Charlie Miller

    Portfolio & Sales Consultant

    (4.9) 59 reviews
  • 5.0 out of 5
    Great knowledge and friendly and trustworthy. In and out...
    by Rwendler from DealerRater.com
    July 30, 2020

    Great knowledge and friendly and trustworthy. In and out service. Ease of business was great. Trade in was done well and gave me top dollar.

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    Quality of Repair
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    Friendliness
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    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We sincerely thank you fo...r the positive review, and look forward to seeing you again soon!

    Worked with:
    Dorit Figueroa

    Finance Director

    (5.0) 105 reviews
    Jim Elefantis

    General Manager

    (5.0) 15 reviews
    Charlie Miller

    Portfolio & Sales Consultant

    (4.9) 59 reviews
  • 5.0 out of 5
    This is our third vehicle we got from the Silver spring...
    by Ziera N from DealerRater.com
    July 30, 2020

    This is our third vehicle we got from the Silver spring Mercedes location and I couldn't be happier!! EXCELLENT service !! All five stars ???very friendly... and professional staff . They go the extra mile and always deliver an exceptional service. I really appreciate Keith Nichols for his great efforts & Charlie Miller & Dorit for making the process seamless. They both were very patient, attentive and informative.. Highly recommend 👍

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ziera, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Silver Spring! Your recommendatio...n means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

    Worked with:
    Dorit Figueroa

    Finance Director

    (5.0) 105 reviews
    Keith Nichols

    General Sales Manager

    (4.8) 57 reviews
    Charlie Miller

    Portfolio & Sales Consultant

    (4.9) 59 reviews
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