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Automotive Sales for the last 8 years, 6 of which has been at the Mercedes Benz of Silver Spring location. I pride myself on giving the best customer service and treating clients the way that I like to be treated. I look forward to working with you and making your car buying experience a pleasurable one.","emailTxt":"jmcdonald@my.mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/d28451161365.jpg","drDealerId":21983,"dealerEmpStartDtUtc":"1320105600","industryStartDtUtc":"1235865600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":440346,"personPtyId":32851900,"firstName":"Celestine","lastName":"Lovence","titleText":"Sales Consultant","shortBioText":"I have been with Mercedes for over 15 years and have been in the client service industry for over 20 years. 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Mercedes-Benz of Silver Spring

Rectangle 48
Sales 7:30 AM - 9:00 PM
Service 7:30 AM - 6:00 PM

Mercedes-Benz of Silver Spring Hours

Sales

Monday

7:30 AM - 9:00 PM

Tuesday

7:30 AM - 9:00 PM

Wednesday

7:30 AM - 9:00 PM

Thursday

7:30 AM - 9:00 PM

Friday

7:30 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

12:00 PM - 5:00 PM

About Our Dealership

Dealer on Cars.com since March 1999

At Mercedes-Benz of Silver Spring, our primary concern is the satisfaction of our customers.

...



We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why over 480 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Silver Spring Mercedes-Benz dealership is one of the premier Mercedes-Benz dealers in the state of Maryland!

We invite you to shop our website at www.mercedesbenzsilverspring.net, where you will find a great selection of new and used Mercedes-Benz vehicles including the CLA, C, E, CLS, S, GLK, M, GL, SLK, & SL Classes in addition to AMG & Sprinter.

Service

Brake Inspection

Complimentary

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
814 lifetime reviews. Includes reviews of Mercedes-Benz of Silver Spring from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 16, 2018

    Salesperson's extensive knowledge of the vehicle and dedication to ensuring my satisfaction made this purchase positive. He and colleague were enthusiastic... and very professional.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Silver Spring

    Hello, your wonderful feedback and rating mean a lot to us. Please reach out to us if there is anything else we can do for you! Take care!


    Worked with:
    Dorit Figueroa

    Finance Director

    (5.0) 50 reviews

    Rod Durden

    Sales Consultant

    (5.0) 9 reviews

  • 5.0 out of 5
    October 9, 2018

    My very best thank you to Mr. Pascal the cars salesman and Carlos the used cars sales manager who in wee hours of the night pulled my offer thru. I have... been searching for a Mercedes Benz 400E for about a month and visited a number of advertisements to no avail. I finally located a vehicle and almost made the final deal but did not really like to color. Mercedes Benz of Silver Sprigs had the car I was looking for the right exterior and interior. Carlos and Pascal stayed way passed dealership closing to make the deal happen. warm and down to earth folks you feel comfortable dealing with. I recommend anyone buying a Mercedes in DC area to visit MB of Silver Silver springs Maryland and let them quote you a car

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Silver Spring

    We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!


    Worked with:
    Carlos Arias

    Pre-Owned Sales Manager

    (5.0) 13 reviews

    James McDonald

    Sales and Leasing Consultant

    (5.0) 9 reviews

    Pascal Bonhomme

    Sales Consultant

    NOT RATED

  • December 28, 2016

    Tony Zelaya was phenomenal! His no-pressure, but engaged approach suited my style of car shopping perfectly. The car I wanted was not in stock. Tony took... the time to find the car I wanted. The process was smooth and effortless. I highly recommend both Tony and the team at Mercedes Benz Silver Spring.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 9, 2018

    We purchased our 6th Mercedes Benz vehicle from Celestine Lovence last week. There is no other place we would ever consider buying a vehicle. Lovence... is so professional, caring, knowledgeable and patient. He always knows our taste and he is such a pleasure to work with. Our daughter plans to purchase an SUV next year and she is already talking about meeting with Mr. Lovence. Thank you, Lovence, for your many years of selling us quality and providing exceptional customer service. We love your enthusiasm and passion. You always make our buying experience simple and hassle-free.

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Silver Spring

    Hi Erinn, we are very happy to hear Celestine provided you with such a positive experience! We really appreciate your continued business and look forw...ard to your next visit! Take care!


    Worked with:
    Dorit Figueroa

    Finance Director

    (5.0) 50 reviews

    Celestine Lovence

    Sales Consultant

    (5.0) 32 reviews

  • 5.0 out of 5
    October 7, 2018

    One of the Best Dealership I've ever encountered in my varied car buying experiences of all! Courtesy, Knowledge and Customer satisfaction are keys mantras... predominantly acknowledged by these folks!! A Big Shout out to ROD DURDEN for the Sumptuous Salesmanship!! Keep up the Grear work Mr.Terry, Mr.Rod and Team, will certainly come back for my next!!!

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Silver Spring

    Hello, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out! We hope you have a great... day!


    Worked with:
    Rod Durden

    Sales Consultant

    (5.0) 9 reviews

  • 5.0 out of 5
    October 6, 2018

    Had a great experience. Merlin Auses was very professional, knowledgeable, and courteous. Overall, she provided comfortable customer service, and I would... recommend her to my personal contacts.

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Silver Spring

    We're glad you had such a wonderful experience with Merlin! Feel free to reach out to us if you need anything. Have a wonderful day.


    Worked with:
    Dorit Figueroa

    Finance Director

    (5.0) 50 reviews

    Ty Gould

    Executive Sales Consultant

    NOT RATED

    Merlin Auses

    Product Concierge

    NOT RATED

  • 5.0 out of 5
    October 4, 2018

    Everyone was amazingly helpful and very knowledgeable about cars. Got us a great deal. We would recommend dealership to everyone and would recommend Mohammad... to them as well.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Silver Spring

    Hello, thank you for taking the time to leave a review for us at Mercedes-Benz of Silver Spring. We're happy we could meet your expectations! If you'r...e ever in need of more help, please let us know! We hope you have a great day!


    Worked with:
    Mohammad Talayi

    Certified Mercedes-Benz Sales Consultant

    (5.0) 44 reviews

  • 5.0 out of 5
    October 4, 2018

    "Great Customer Service" is an understatement. My sales consultant Rod Durden made my car buying experience excellent. He was kind, knowledgeable and patient.... I was very pleased with his professionalism so much so that this is my second car that I purchased with him. After purchasing my car he has called and emailed me to make sure that I am pleased with my purchase. I highly recommend Mercedes-Benz of Silver Spring based on my interaction with Rod Durden, Jay Son, Dorit Figueroa, and Khalil Nun.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Silver Spring

    Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a cal...l or stop by. Have an awesome day!


    Worked with:
    Dorit Figueroa

    Finance Director

    (5.0) 50 reviews

    Rod Durden

    Sales Consultant

    (5.0) 9 reviews

    Khalil Nuri

    Sales Manager

    (5.0) 25 reviews

    Jay Son

    New Car Sales Manager

    (5.0) 12 reviews

  • 4.7 out of 5
    October 3, 2018

    Excellent experience at this dealership.Extremely pleased with the professionalism of Mr.Tyjuan Gould a great asset for Mercedes-Benz of Silver Spring.... I would highly recommend this dealership and especially Mr. Gould to anyone looking to purchase there next Mercedes-Benz.

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Silver Spring

    Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Silver Spring! If you ever need a...nything else from us, please feel free to give us a call or stop by. Have an awesome day!


    Worked with:
    Ty Gould

    Executive Sales Consultant

    NOT RATED

  • 5.0 out of 5
    October 1, 2018

    The experience in purchasing my vehicle was very professional & my sales person Mohammad Talayi was knowledgeable & patient in responding to all my many... questions. Terry in Finance was helpful & patient with finalizing things. I would recommend this dealership based on my dealings with these two professional individuals.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Silver Spring

    Carmela, we are very happy we could provide you with a positive experience! If you ever have additional questions or needs, don't hesitate to reach ou...t! Safe travels!


    Worked with:
    Mohammad Talayi

    Certified Mercedes-Benz Sales Consultant

    (5.0) 44 reviews

    Terrence Abrams

    Finance Manager

    (5.0) 37 reviews

    Carlos Arias

    Pre-Owned Sales Manager

    (5.0) 13 reviews

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