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Mercedes-Benz of Silver Spring

(2,377 reviews)
Visit Mercedes-Benz of Silver Spring
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 9 awards
2025 state dealer award 2023 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

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New (888) 830-2182 (888) 830-2182
Used (877) 884-6289 (877) 884-6289
Service (877) 882-2441 (877) 882-2441

Inventory

See all 175 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 1999.
At Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers.

We are located at 3301 Briggs Chaney Rd. in Silver Spring.

Service center

Phone number (877) 882-2441

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Edward Moore headshot
Edward Moore
Sales and Leasing Consultant
(211 reviews)
May Shyne headshot
May Shyne
Finance Manager
(130 reviews)
Charlie Miller headshot
Charlie Miller
Master Certified Portfolio and Sales Consultant
(89 reviews)
James McDonald headshot
James McDonald
Sales and Leasing Consultant
(74 reviews)
Cliff Frazier headshot
Cliff Frazier
Sales and Leasing Consultant
(72 reviews)
Elio Ayala headshot
Elio Ayala
Service Advisor
(63 reviews)
Jay Son headshot
Jay Son
New Car Sales Manager
(60 reviews)
Julian Chin headshot
Julian Chin
Master Guild Certified Sales & Leasing Consultant
(43 reviews)
Marcelo Via headshot
Marcelo Via
Sprinter Manager/Sales Consultant
(39 reviews)
Percy Agyei-Obese headshot
Percy Agyei-Obese
Sales and Leasing Consultant
(29 reviews)
Cecil McCoy headshot
Cecil McCoy
Sales and Leasing Consultant
(15 reviews)
Renee Malcolm headshot
Renee Malcolm
EQ Ambassador
(14 reviews)
Howard Embden headshot
Howard Embden
Sales and Leasing Consultant
(13 reviews)
Scott McLaughlin headshot
Scott McLaughlin
Service Advisor
(9 reviews)
Scot Shumway headshot
Scot Shumway
Service Lane Manager
(7 reviews)
Keith Nichols headshot
Keith Nichols
General Sales Manager
(131 reviews)
Juan Easley headshot
Juan Easley
Service Advisor
(40 reviews)
Greg Andre headshot
Greg Andre
Service Advisor
(13 reviews)
Celestine Lovence headshot
Celestine Lovence
Sales and Leasing Consultant
(91 reviews)
Tom Rodkey headshot
Tom Rodkey
Service Manager
(65 reviews)
Darrell Fenton headshot
Darrell Fenton
Service Advisor
(60 reviews)
Carlos Arias headshot
Carlos Arias
Pre-Owned Sales Manager
(59 reviews)
Robert Marr headshot
Robert Marr
Service Advisor
(71 reviews)
Jim Elefantis headshot
Jim Elefantis
General Manager
(39 reviews)
Aaron Latham headshot
Aaron Latham
Sales and Leasing Consultant
(19 reviews)
Adam Rew headshot
Adam Rew
Service & Parts Director
(15 reviews)
Len Logue headshot
Len Logue
Sales and Leasing Consultant
(14 reviews)
King Lenoir headshot
King Lenoir
Sales and Leasing Consultant
(14 reviews)
Ray Goodarzi headshot
Ray Goodarzi
Senior Sales and Leasing Specialist
(3 reviews)
Papa Sene headshot
Papa Sene
Sales & Leasing Consultant
(3 reviews)
Elaina Voysest headshot
Elaina Voysest
Sales & Leasing Consultant
(3 reviews)
Brian Butler headshot
Brian Butler
Sales and Leasing Consultant
(2 reviews)
Dave Brown headshot
Dave Brown
Assistant Parts Manager
(1 review)
Ernesto Uribe headshot
Ernesto Uribe
Service Advisor
(1 review)
Mark Engle headshot
Mark Engle
Parts Manager

Reviews

(2,377 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Silver Spring from DealerRater.

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Cliff did a great job showing me my options and providing

Cliff did a great job showing me my options and providing the best service possible. I would highly recommend Cliff as a sales advisor.

Cliff did a great job showing me my options and providing

Cliff did a great job showing me my options and providing the best service possible. I would highly recommend Cliff as a sales advisor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Julian Chin was extremely experienced, patient, and fun

Julian Chin was extremely experienced, patient, and fun to talk with. He guided me smoothly through the entire purchase—thanks to his invaluable assistance and support!

Julian Chin was extremely experienced, patient, and fun

Julian Chin was extremely experienced, patient, and fun to talk with. He guided me smoothly through the entire purchase—thanks to his invaluable assistance and support!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Cliff was kind & found me the right car.

Cliff was kind & found me the right car. He took time to show features. T

Cliff was kind & found me the right car.

Cliff was kind & found me the right car. He took time to show features. T

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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I am pleased to express my appreciation to the team

I am pleased to express my appreciation to the team especially to Mr Edward Moore who made our time at the dealership pleasant. Mr Moore was meticulously and detailed centered all that to have us rejoice at the end of the day. Both my dad and myself came out satisfied thanks to the Mercedes team of Silver Spring especially Mr Edward Moore

I am pleased to express my appreciation to the team

I am pleased to express my appreciation to the team especially to Mr Edward Moore who made our time at the dealership pleasant. Mr Moore was meticulously and detailed centered all that to have us rejoice at the end of the day. Both my dad and myself came out satisfied thanks to the Mercedes team of Silver Spring especially Mr Edward Moore

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

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Julian Chin provided me with five star sale services.

Julian Chin provided me with five star sale services. I would recommend Mercedes-Benz of Silver Spring to my business partners.

Julian Chin provided me with five star sale services.

Julian Chin provided me with five star sale services. I would recommend Mercedes-Benz of Silver Spring to my business partners.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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Service was prompt and professional.

Service was prompt and professional. My service agent Juan was quite courteous and knowledgeable. He clearly explained everything. It was a pleasure to deal with him.

Service was prompt and professional.

Service was prompt and professional. My service agent Juan was quite courteous and knowledgeable. He clearly explained everything. It was a pleasure to deal with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Sylvia, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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I felt welcomed and the service I received was

I felt welcomed and the service I received was outstanding. Mr Mitchell was helpful, knowledgeable.

I felt welcomed and the service I received was

I felt welcomed and the service I received was outstanding. Mr Mitchell was helpful, knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

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The customer service Chevist Mitchell gave me was

The customer service Chevist Mitchell gave me was spectacular. I just had a total loss and he got me into a new vehicle instantly. He took his time to go through their inventory for the vehicle I was looking for. He took his time to explain the packages each vehicle had. If I keep going, I can write a book about Chevist. MB Silver Spring is a nice place. They have a good inventory, it's very clean (including the toilet) and their staff all present very professionally. The final stage of purchase was nice too; they are up to par with today's technology. This is my 3rd vehicle with them; I'll always go back. Thanks Chevist!

The customer service Chevist Mitchell gave me was

The customer service Chevist Mitchell gave me was spectacular. I just had a total loss and he got me into a new vehicle instantly. He took his time to go through their inventory for the vehicle I was looking for. He took his time to explain the packages each vehicle had. If I keep going, I can write a book about Chevist. MB Silver Spring is a nice place. They have a good inventory, it's very clean (including the toilet) and their staff all present very professionally. The final stage of purchase was nice too; they are up to par with today's technology. This is my 3rd vehicle with them; I'll always go back. Thanks Chevist!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Chevist is the best, he helped us in securing best deal.

Chevist is the best, he helped us in securing best deal. We are extremely happy with overall experience.

Chevist is the best, he helped us in securing best deal.

Chevist is the best, he helped us in securing best deal. We are extremely happy with overall experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Surya, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

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My experience was great, I would recommend this place to

My experience was great, I would recommend this place to a friend. My next car purchase will be from this dealership. The repairs on my vehicle were awesome.

My experience was great, I would recommend this place to

My experience was great, I would recommend this place to a friend. My next car purchase will be from this dealership. The repairs on my vehicle were awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Patrick, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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