BMW of Cape Cod

We had a good experience overall and would definitely return to buy from John Durkin again! He was incredibly patient and genuinely committed to ensuring we were satisfied—not just during the sale, but even after everything was finalized. The financing process went smoothly, though we do regret purchasing the Zurich Shield. The application left messy streak marks and what felt like overspray bumps on the car. We were the first customers to work with a new leather repair specialist, and unfortunately, the results didn’t meet our expectations. That said, the team did everything they could to make it right, and we truly appreciated their effort—even if the outcome wasn’t ideal. However, we were promised something extra to make up for the poor experience, but haven’t heard anything further on that. The service department, however, left something to be desired. Despite being told I’d receive follow-up calls, I had to reach out multiple times when no one got back to me. Important details discussed beforehand were missing at the time of the appointment, and items that were supposed to be looked into ahead of time were not addressed. On a positive note, the actual repairs were excellent and the loaner cars were a big plus. The detailing shop also fell short—especially after the leather repairs required several return visits. We eventually took the car to a professional detailer, and the difference was night and day. In summary, while there were a few bumps along the way, our overall experience was positive—thanks in large part to John Durkin’s exceptional service.

Paid a $1,000 deposit but experienced repeated delays, vague communication, and resistance on basic financing steps. Felt misled and unsupported throughout the process.

Excellent experience purchasing a car, James Carbonell was so knowledgeable and patient, and helpful throughout and after the purchase. I HIGHLY recommend working with him!

I have bought two BMW X3s from BMW of Cape Cod and have had an excellent experience both times. My salesman this time, Joe Martin, was very professional and helpful and I enjoyed working with him. This is a well-run dealership.

Joe Martin, Our Salesman created a great buying experience involving the purchase of my new vehicle, he was really honest and created a comfortable and welcoming atmosphere, I would 100% recommend the BMW of Cape Cod.

Very professional dealership. Tim was great through all aspects of the purchase and handled the details without issue.

We purchased a pre-owned vehicle in January and had a great experience with our salesperson, Joe Martin.

Joe Martin was incredible throughout the whole process of purchasing my BMW. He continues to reach out even after I purchased the vehicle to ensure I was enjoying my purchase. Joe, and the dealership, made it a very smooth and easy process for me.

Have had 2 pleasant buying experiences at this dealership. Professional and knowledgeable sales and support staff. Excellent waiting area too

Professional, pleasant buying experience. Direct process no hoops to jump through or song and dance. Direct pricing and friendly staff members that make the buying experience a positive one.