Borman Autoplex

Braden Tidwell and the staff of Casa Honda Las Cruces are the best! Braden helped me go through the process of buying a car from start to finish. He explained everything in detail, made it easy to understand, helped me with the documentation, and was always ready to take my calls and answer my questions. He sure made the whole process an enjoyable experience. I wholeheartedly recommend Casa Autoplex and Casa Honda Las Cruces. Ask for Braden!

1 because 0 stars is not an option. An extremely disappointing experience from the start. From looking at vehicles, to sales, to finance, to fighting to get paperwork on the vehicle - Every bit of working with this company was frustrating, and the incompetence was exhausting. In the end, after all the issues we had sith the actual vehicl, we just wanted contract paperwork so we would know how to make payments. Our payment was due in 3 days at this point and we had nothing. When we signed papers, we did not recieve/leave with any documents. We spoke to so many people that I lost count, no one took ownership just kept making excuses and pushing us to someone else. Blaming it on the bank, then on an employee who no longer worked there, telling us to "give it more time" when it has been well over a month etc. The big excuse seemed to be that they had hired a lot of knew people who needed training. I called over and over, talking to different people with no one willing to help me. Finally, weeks later(Aug 20th), I'm told a finance director would be emailing all the paperwork to me at that moment (he said I'd recieve it in 3-5 minutes), and that they do not provide hard copies of paperwork. No one had ever said that but ok-fine. I ask him to wait on the line while I check my email and wait for the documents, he agrees, puts me on hold and then hangs up on me. I called back and start the whole process over again with someone new. Thankfully this time I spoke with Bobby G. who was actually willing to take the time to help me. It turns out I CAN get a copy, so I headed to the Autoplex. Speaking to a "new" finance manager, it turns out the loan had not been completed until literally 2 days before this day (Aug 18th). I was told it sat there, until the new he completed it. Mean while I've been calling for weeks and all that needed to happen was for someone to print the paperwork. Trying to speaking to upper management was impossible with an employee telling me they had no contact information for them, then "transferring" me to them but just hanging up the phone. I spoke to different 'managers' countless times, I left messages on several lines and nothing. To say this experience was awful is an understatement and I wish we would of never purchased from them. I can only hope that someone reads this review and decides to go elsewhere. The owners/management should be absolutely ashamed by how we were treated. Most of the employees we tried to get help from were rude, unhelpful and entitled, not willing to help us resolve an issue we should of never had to begin with. I don't know why we were not given paperwork/contract when the vehicle was purchased but we trusted they were doing their job correctly. Car dealerships have such a bad reputation and after this experience, I truly know why. We do not recommend anyone purchase from this location. Please take your hard earned money and time else where- this establishment is an embarrassment.

1 because 0 stars is not an option. An extremely disappointing experience from the start. From looking at vehicles, to sales, to finance, to fighting to get paperwork on the vehicle - Every bit of working with this company was frustrating, and the incompetence was exhausting. In the end, after all the issues we had sith the actual vehicl, we just wanted contract paperwork so we would know how to make payments. Our payment was due in 3 days at this point and we had nothing. When we signed papers, we did not recieve/leave with any documents. We spoke to so many people that I lost count, no one took ownership just kept making excuses and pushing us to someone else. Blaming it on the bank, then on an employee who no longer worked there, telling us to "give it more time" when it has been well over a month etc. The big excuse seemed to be that they had hired a lot of knew people who needed training. I called over and over, talking to different people with no one willing to help me. Finally, weeks later(Aug 20th), I'm told a finance director would be emailing all the paperwork to me at that moment (he said I'd recieve it in 3-5 minutes), and that they do not provide hard copies of paperwork. No one had ever said that but ok-fine. I ask him to wait on the line while I check my email and wait for the documents, he agrees, puts me on hold and then hangs up on me. I called back and start the whole process over again with someone new. Thankfully this time I spoke with Bobby G. who was actually willing to take the time to help me. It turns out I CAN get a copy, so I headed to the Autoplex. Speaking to a "new" finance manager, it turns out the loan had not been completed until literally 2 days before this day (Aug 18th). I was told it sat there, until the new he completed it. Mean while I've been calling for weeks and all that needed to happen was for someone to print the paperwork. Trying to speaking to upper management was impossible with an employee telling me they had no contact information for them, then "transferring" me to them but just hanging up the phone. I spoke to different 'managers' countless times, I left messages on several lines and nothing. To say this experience was awful is an understatement and I wish we would of never purchased from them. I can only hope that someone reads this review and decides to go elsewhere. The owners/management should be absolutely ashamed by how we were treated. Most of the employees we tried to get help from were rude, unhelpful and entitled, not willing to help us resolve an issue we should of never had to begin with. I don't know why we were not given paperwork/contract when the vehicle was purchased but we trusted they were doing their job correctly. Car dealerships have such a bad reputation and after this experience, I truly know why. We do not recommend anyone purchase from this location. Please take your hard earned money and time else where- this establishment is an embarrassment.

I recently purchased a gently used vehicle from here. Braden was the sales rep, Gabe is new to the team and a sales rep in training, Tyler was the manager, and Jeff was the financial manager. They had the exact type of vehicle with options that I wanted at a good price with low miles. Even though Gabe was in training, he's a very polite young man who is already very professional in how he carries himself. He has the potential to go far and be very successful. Tyler is friendly, helpful, not pushy, and always with a smile on his face. A nice bonus was the Orange Cow food truck with food for customers at no cost to them.

After looking online for a Hyundai Tucson, I am a returning customer found one i liked and scheduled a new appt with Jay and Nathan who tagged team. They helped assist me and they are friendly, knowledgeable, and getting straightforward to my new vehicle purchase. After delivery followup, Brandon happily made sure everything was good. Braden at Honda was available to help enroll me for the Hyundai BlueLink waiting on activation. Casa has a great team from start to finish, enjoying my new vehicle learning all the new equipment. Thank you again for the service!

Braden and Rob were very informative and made sure the car was a good fit for me. They respected me and my concerns and what I was looking for. They answered all of my questions. And they did not try to talk me into something I didn't want.

terrible repeat customer service from SM,GSM and from the looks of reviews across many sites, take your feedback to hyundai corp. and Honda corp . I did and they are stunned love the automated responses "we value your feedback or we have forwarded it to upper managment sounds good looks good but total xx look at my post my experience,going on 2 months nada , makes you feel truly appreciated..NOPE

Going into this dealership was nerve wracking but once I got in contact with Braden at casa auto plex he offered great customer service and made sure everything worked out for everyone involved extremely grateful for his service!

Braden and Barry with Stephen helped us get a good deal with Houston and I! Much love and appreciation, they worked hard gave much effort even took a couple of times picking out the right vehicle. They really wanted to make it happen today, not tomorrow. Thank you again, customer service is great met us upfront and directed us to earn our business.

I was greeted by Braden initially on the lot, and we scheduled a new appointment to look at options about trading in and trading up. He asked the right questions, and was helpful to look at pre-owned vs new with the increase of prices and value. We had to come back and decided on a different newer pre-owned vehicle. Very great customer service, and Sergio in finance gave great information on warranties. All such an amazing experience, thank you. The sales managers, Stephen and Jay, should be proud, as a happy customer being part of the Casa family.