Reviews
Bait and Switch and treated with no respect
MY BORMAN AUTOPLEX REVIEW I first corresponded by email with Caitlan who had the perfect V-8 vehicle! I also found that vehicle online on their website with the same VIN number so I knew it was the same. However I noticed online that they said it had an ecoboost engine and I know V8s don’t have ecoboost engines so I was very confused but went in anyway to see the truck. I had already explained I was very very chemically sensitive and wasn’t sure how I would handle the new smells, I explained that I got brain seizures and other reactions from the strong odors. As soon as I got there, I was told the truck had sold and that just didn’t feel right. The truck is still on their website now and I spoke with someone about it through their chat box and she told me, 3 days later, that it has not sold. So another truck was brought around but the vehicle smelled so toxic I couldn’t even get into it. By that time, Nate was being quite rude to me and he kept shouting and asking me why I wouldn’t get into it with $12,000 off and I kept saying “No, not if it makes me sick!” Finally I kept telling him to stop putting me on the defensive because that was he was doing, backing me into a corner and attacking me. I still don’t understand why he did that, I was made to feel like a horrible person for having an illness no one would want because it has limited my life totally. I’m 69 years old not that it makes a difference, no one should be treated with such disrespect. I have never had to face anyone like this before, usually when I speak of my sensitivities, I am respected and no one pushes me any further. So I left feeling quite ill, stress makes it all so much worse. This wasn’t worth it in any way and I am still also angry at the bait and switch. I have never been treated with such disrespect and am still reeling from it and not understanding and wondering what I did that was so wrong except be honest.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Efficient sales Person
Nathan Miller was a very professional person. He was easy to work with and very efficient. Buying a car was a pleasant experience thanks to Nathan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service / Clean Facilities
Nathan and David were both very helpful in helping me choose a new vehicle. After calling in, thye sent me a e-mail on the car i was looking for. Then when i got there, we started off from where we were left off from our conversations on e-mail and phone. Overall service was amazing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great experiecne with Borman
i had a great experience with Borman. We went up there on a Sunday for a test drive. We drove 2 different cars i was interested in. I made my mind up on the Honda accord.David Whitmore had all the answres to my questions and concerns
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Service
This dealer ship made the car buying process extremely easy and hassle free.Nathan Miller is a awsome salesman
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Borman-really good sale
Caitlin Johnson is really a good sales person. Thankyou. I really want to do business with her again soon.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
outstanding service
I have loyally bought from one dealer in Las Cruces. Due to that dealership not having a great selection, i tried Borman Autoplex. I had a great experience with my sales person. Nathan Miller is the person that made the experience great.. He is an asset to Borman Dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great service
i feel this is the easiest thing i have done on a long time. I will be recommending Borman to family and friends..........
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
Nate Miller is a game person.We like his approach and his knowledge on the Hyundai. We are repeat customers from el paso and we will to continue giving our business to Borman. Thank You
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My sales experience
My sales experience at Borman Autoplex was amazing. My sales person Duane Perrault was very professional and friendly. Duane showed me all the good qualities of my new 2014 accord.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase