Reviews
This has been the worst experience i have ever had in a
This has been the worst experience i have ever had in a car dealership without exception. Amber and Shawn Hammond and the entire finance/accounting dept has not been helpful in any way with getting us a signed title letter. we have been asking for a signed title letter to show the vehicle was paid off by the dealership so we could obtain our title from the state. We have called so many times and emailed without any help on this very simple task. our vehicle was paid for in cash. I will be in contact with the General manager and Vice president about the complete failure to take care of a customer after the sale. This has been going on for over a year.
This has been the worst experience i have ever had in a
This has been the worst experience i have ever had in a car dealership without exception. Amber and Shawn Hammond and the entire finance/accounting dept has not been helpful in any way with getting us a signed title letter. we have been asking for a signed title letter to show the vehicle was paid off by the dealership so we could obtain our title from the state. We have called so many times and emailed without any help on this very simple task. our vehicle was paid for in cash. I will be in contact with the General manager and Vice president about the complete failure to take care of a customer after the sale. This has been going on for over a year.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
The guy that helped me was attentive and did not rush me.
The guy that helped me was attentive and did not rush me. I was happy for the help and patience and getting me the price I was comfortable with. Thank you so much
The guy that helped me was attentive and did not rush me.
The guy that helped me was attentive and did not rush me. I was happy for the help and patience and getting me the price I was comfortable with. Thank you so much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words, Angela! We're thrilled to hear about your positive experience with us at Jim Norton Chevrolet. It's great to know that our team provided you with the attentive service and support you needed. We look forward to assisting you again in the future! Sincerely, Courtney, Jim Norton Auto Group
Customer service is top-notch, attention to detail
Customer service is top-notch, attention to detail maintained, process of finding, test driving, and buying was streamlined while not making me feel rushed in any way.
Customer service is top-notch, attention to detail
Customer service is top-notch, attention to detail maintained, process of finding, test driving, and buying was streamlined while not making me feel rushed in any way.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that you had a seamless experience at Jim Norton Chevrolet, especially with our customer service and attention to detail. We strive to make the process enjoyable for everyone. We appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, Courtney, Jim Norton Auto Group
Decent selection and ok pricing.
Decent selection and ok pricing. They took the time to work out a fair deal with me.
Decent selection and ok pricing.
Decent selection and ok pricing. They took the time to work out a fair deal with me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback! We're glad to hear that you found our selection decent and appreciated our efforts to work out a fair deal for you at Jim Norton Chevrolet. If you have any further questions or need assistance, please feel free to reach out. We look forward to seeing you again! Sincerely, Courtney, Jim Norton Auto Group
I had an absolutely fantastic experience buying my new
I had an absolutely fantastic experience buying my new 2025 Chevrolet Colorado XR2 at Jim Norton. My salesperson, Chip Sellers, was incredibly knowledgeable and so patient. He took the time to explain all the features and benefits of the vehicle, and he answered all my questions thoroughly. I felt like he was truly looking out for my best interests, he kept going back and forth making the negotiating work for what I wanted for my trade in and what I wanted in a monthly payment, not just trying to make a sale and a commission. The price was fair, honest and transparent, and the entire transaction was smooth and efficient. I would highly recommend Chip Sellers to anyone looking for a new or Used truck or car!" He is the "BEST" Honest Sale Rep Out There!!!!!
I had an absolutely fantastic experience buying my new
I had an absolutely fantastic experience buying my new 2025 Chevrolet Colorado XR2 at Jim Norton. My salesperson, Chip Sellers, was incredibly knowledgeable and so patient. He took the time to explain all the features and benefits of the vehicle, and he answered all my questions thoroughly. I felt like he was truly looking out for my best interests, he kept going back and forth making the negotiating work for what I wanted for my trade in and what I wanted in a monthly payment, not just trying to make a sale and a commission. The price was fair, honest and transparent, and the entire transaction was smooth and efficient. I would highly recommend Chip Sellers to anyone looking for a new or Used truck or car!" He is the "BEST" Honest Sale Rep Out There!!!!!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We're thrilled to hear about your fantastic experience buying the 2025 Chevrolet Colorado XR2 at Jim Norton Chevrolet. It's great to know that Chip was able to provide you with the knowledgeable and patient service you deserve. We truly appreciate your recommendation and look forward to assisting you again in the future. Enjoy your new truck! Sincerely, Courtney, Jim Norton Auto Group
Understood that I wanted to stay in the some kinds
Understood that I wanted to stay in the some kinds vehicle very friendly and nice
Understood that I wanted to stay in the some kinds
Understood that I wanted to stay in the some kinds vehicle very friendly and nice
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're glad to hear that you had a friendly experience with us at Jim Norton Chevrolet. If you have any questions or need assistance with the type of vehicle you’re interested in, please feel free to reach out. Our team looks forward to seeing you again! Sincerely, Courtney, Jim Norton Auto Group
We went to this dealership after shopping online.
We went to this dealership after shopping online. Once we got there, the salesman asked what we were interested in, and was able to show us what they had in inventory. I liked having choices.
We went to this dealership after shopping online.
We went to this dealership after shopping online. Once we got there, the salesman asked what we were interested in, and was able to show us what they had in inventory. I liked having choices.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're glad to hear that you enjoyed having choices when exploring our inventory at Jim Norton Chevrolet. If you have any further questions or need assistance, feel free to reach out. We look forward to helping you again soon! Sincerely, Courtney, Jim Norton Auto Group
Christian was new but a very responsible salesperson with
Christian was new but a very responsible salesperson with my recent Tahoe purchase. Sales Manager Robert Ankney is knowledgeable and friendly during the process of negotiating Trade In Value and meeting my financial expectations. I recommend Jim Norton in Broken Arrow for your Chevy buying experience and your auto Maintenace needs. I also use Jim Norton T-Town at Memorial and 51st for Maintenace as it is convenient to my work. Russel is knowledgeable, courteous and provides expedient service time for my maintenance needs. I highly recommend both of the Jim Norton Chevy Dealerships for your auto needs.
Christian was new but a very responsible salesperson with
Christian was new but a very responsible salesperson with my recent Tahoe purchase. Sales Manager Robert Ankney is knowledgeable and friendly during the process of negotiating Trade In Value and meeting my financial expectations. I recommend Jim Norton in Broken Arrow for your Chevy buying experience and your auto Maintenace needs. I also use Jim Norton T-Town at Memorial and 51st for Maintenace as it is convenient to my work. Russel is knowledgeable, courteous and provides expedient service time for my maintenance needs. I highly recommend both of the Jim Norton Chevy Dealerships for your auto needs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that Christian provided you with a responsible and positive experience during your Tahoe purchase. It's great to know that Robert met your financial expectations and that you found our team at Jim Norton Chevrolet helpful and friendly. We're also glad you have had great experiences with our maintenance services at Jim Norton T-Town. Your recommendation means a lot to us, and we look forward to assisting you again in the future! Sincerely, Courtney, Jim Norton Auto Group
Very helpful, made buying process very easy,did
Very helpful, made buying process very easy,did everything possiable to get me the best deal possiable
Very helpful, made buying process very easy,did
Very helpful, made buying process very easy,did everything possiable to get me the best deal possiable
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We’re delighted to hear that our team at Jim Norton Chevrolet made your buying process easy and worked hard to get you the best deal. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to seeing you again! Sincerely, Courtney, Jim Norton Auto Group
Sales staff was friendly.
Sales staff was friendly. However, I would avoid buying anything that isn't a Chevrolet from here. Turns out, their knowledge of Honda is close to nothing. They are certainly willing to quickly sell your a vehicle.
Sales staff was friendly.
Sales staff was friendly. However, I would avoid buying anything that isn't a Chevrolet from here. Turns out, their knowledge of Honda is close to nothing. They are certainly willing to quickly sell your a vehicle.
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- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing this. Our management team takes every customer’s concern seriously, as our goal is to provide an exceptional experience every step of the way. Unfortunately, we cannot identify you by your username and kindly request that you reach out to our General Sales Manager, Billy Caperton, bcaperton@jimnortonchevy.com, 918-615-2996. Sincerely, Courtney, Jim Norton Auto Group
I sent an email to Billy as instructed, and I never received a response. Don't be fooled that they care. Seems like just an act since my review wasn't necessarily positive.