Reviews
Great service and attention to detail.
Great service and attention to detail. Tyler took care of the process from start to finish like a pro. Will definitely be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
In times where vehicles are hard to find.
In times where vehicles are hard to find. Jim Norton Chevy did an amazing job finding my son his new Trailblazer. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Not willing to go more on trade or to reduce the price of
Not willing to go more on trade or to reduce the price of the vehicle to compare for low offer on trade. Also found the original window price sticker in glove box and we paid 4,000 MORE than it was 1 year ago brand new. I realize this is a failure on our part to not do more research but you can bet that JN is price gouging along with many more dealerships.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Also found the original window price sticker in glove box and we paid 4,000 MORE than it was 1 year ago brand new. I realize this is a failure on our part to not do more research but you can bet that JN is price gouging along with many more dealerships. Wish I could fo back and change my review to a negative 5 stars🤬
We value our customer’s feedback and are in the process of reviewing the concerns you've mentioned. In the meanwhile, feel free to reach out to our General Sales Manager, David George, at 918-505-7286, dgeorge@jimnortonchevy.com who welcomes discussing this with you further. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
I’m happy to say we were treated great at Jim Norton , we
I’m happy to say we were treated great at Jim Norton , we weren’t able to find the perfect car but definitely not due to lack of effort on our salesman’s end . He was a very respectful & hard working man .👍🏻 Great service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Phillip was so helpful and kind.
Phillip was so helpful and kind. I really appreciated that he was never pushy. Jorge explained everything about the financing and was very friendly. For a big dealership the people had that small town kindness.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The only negative was the detailing Department there was grass on the floor mats when I went to vacuum it way more was underneath the floor mats and crumbs were on the back seat and dust on the dashboard. The detailing department is terrible
Our customer’s feedback is very valuable, and we are glad you had a great experience with Phillip. We are also glad you shared the feedback regarding the detailing. We shared this with our management team, who will definitely reach out. Also please know our General Sales Manager, David George, always welcomes your feedback and can be reached at 918-505-7286, dgeorge@jimnortonchevy.com. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Nice staff.
Nice staff. Great communication. Even gave me a full tank of gas and a wash when I bought a used car.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Adam, we are glad to hear you enjoyed your recent visit. At Jim Norton Chevrolet we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Helpful and friendly staff.
Helpful and friendly staff. Wasn’t pushy. Tyler was great to work with. Thanks Jim Norton.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
My experience was stellar.
My experience was stellar. Paul, our sales agent, was extremely helpful and knowledgeable. He listened to our concerns and answered any questions we had about the vehicle we wanted. If he didn't know the answer he asked someone else. I did not feel pressured at all to purchase our vehicle. Definitely will be going back when it's time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Overall great experience, even in bad weather!
Overall great experience, even in bad weather!!! Thank you all for taking time out for me today, and getting me in this truck..
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group
Appreciate you all, thanks again
My sales person Phillip was the only one that walked out
My sales person Phillip was the only one that walked out in the rain to help, very helpful and could answer all my questions. Would recommend him to anyone
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group