Reviews
Tim & Bev Atkins
Betty Dowdy was AWESOME!! We called her told her we were coming from Arkansas & told her what we wanted and she & staff made it happen! We love our Tahoe! It was pleasant & no pressure and we so appreciate it!! Thanks so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for taking the time to share your feedback with us, Tim & Bev! We work hard to make sure our guests have an awesome experience. We will share your comments with Betty and we look forward to working with you again down the road. Regards, Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com
Awesome Experience!!!
We were greeted immediately upon arriving to the dealership. All of our questions were answered and the salesman was very knowledgeable about the car that we were interested in. We received a great price on the new car that we selected and we are very happy with our purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. We're glad our team could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com
Great staff!!
Courtney was more than happy to help me, and went above and beyond what I was originally anticipating. Kylee and Courtney helped me get into a great vehicle. Great staff!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear Courtney was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. And don't forget to take advantage of our exclusive coupons by following us on Facebook. Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com
Best Service Department!
They always have free coffee and refreshments while you wait.. They also washed and vacumed my car for me for free while I was waiting for the oil to be changed they just go the extra mile to keep my car running and looking good!!! I love my dealership!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this great feedback with us. We feel our service department is what makes Jim Norton Chevrolet special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Regards, Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com
Wonderful service
I am never skeptical about taking my car in for service at this trustworthy dealership...This time was just as professional and courteous. Excellent service! I even went to sales and was shown a couple of new cars, when I am ready I will definitely return to Jim Norton Cheverolet.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am happy to hear your time spent with the team was pleasant. If you have any questions or concerns, please come back to visit us. We look forward to seeing you in the future. Be sure to check us out on Facebook so you can take advantage of our many great specials and incentives. Regards, Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com
It was a good experience
We were looking for a new vehicle. They were very courteous and respectful to what we were looking for. They went out of their way to please us. I would definitely recommend to friends looking to buy a new Chevrolet
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Best, Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com
Service Department
I took my car in for what I thought was a minor issue and the mechanics found some very serious issues that were all covered under the warranty. I had gone in on Friday and was given a loaner because my car would not be finished until Monday. I received a call on Saturday that my car was ready. The mechanic had come in on Saturday to keep up with the work load. Very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback, Canefan! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent service visit. If you haven't yet, check us out on Facebook for access to our special offers! Best, Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com
Great service
I came in for an oil change, and I was informed that since I had purchased my Buick here, I was entitled to my first 2 oil changes free. They also corrected the safety recall while I was there. I give Jim Norton 5 stars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Drew, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the service experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Best, Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com
Great Dealership!!!
I went to the dealership on Christmas Day while they were closed. I found the exact truck I wanted and put my information in online. The next morning I got a call from Derrick Pressler asking me what he can do for me to purchase vehicle. Once getting to the dealership and agreeing on terms, I walked out with the exact truck I wanted for my business. They went above and beyond during the buying process. I will definitely be back for future purchases plus I will recommend them to anyone in the market for a vehicle. Thanks. 2015 Chevy 3500HD Duramax!! Love it!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. And don't forget to take advantage of our exclusive coupons by following us on Facebook. Best, Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com
Great experince
We felt our salesman was very helpful and respectful. We didn't feel pushed into anything and we very satisfied with our deal we made.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this great review, Jhoney. We are very happy to hear that we could be so helpful and respectful during your car buying recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Best, Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com