Reviews
taking responsibillty when needed
the cover on my air cleaner was broken and I was not told .. the service man screwed the screws down so tight it broke out the holes and I had to add washers to the screws to keep it from making strange noises from sucking air.....your service dept are the only ones that have worked on it so I feel like you broke it then you should replace it...I did not say any thing about the side step cover on the drivers side that was broken the first of last year or they tell me a transmission line needs replaced... the funny thing your service dept. replaced the lines after I bought it but the thing is if I broke it I would not be sending this ...........Don't get me wrong I like the fact I have a place to take my truck that is clean and friendly and respect that I'm handicapped thank you Dave Hester
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dave, thank you so much for taking the time to write this review about your experience with us. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas that need improvement. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work towards a resolution. Please contact me at your earliest convenience. Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com
Corvette Maintenance
kyle Flores always does a great job in determining what servicing our Corvette needs. it is always complete when promised, right at the price estimated, and I can tell it is well cared fore while it is there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with this humbling review. Our service team works incredibly hard to exemplify the commitment to customer care and we are glad that Kyle was able to provide you such excellent service. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com
Car service
My vehicle was due for a service check up and while at the dealership I advise of my recent problem solving with my radio and found out about the recall and was advise a fix will be available soon. Everyone at the dealership is very friendly
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this excellent review, Martha. We are pleased to have helped you service your car. It is so great to know that you enjoyed your stay at our dealership. We look forward to giving you the same great service next time we see you. Take care and happy driving. Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com
Great service
We have purchased 2 vehicles this past year from yall and plan on returning again when we decide to trade them in. Both the new and used departments were great to work with
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you very much for taking the time out of your day to write this review, Bridget. I am glad to hear you are satisfied with our services. Our guests are our highest priority, so it is always wonderful to hear about such a positive experience. We look forward to the opportunity of welcoming you back in the future. Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com
remarkable service.Much better than was expected
was amazed that one of the sales man as I was waiting for my car new my spouses name and what car we had bought.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, thank you for taking the time to share your feedback. Each employee is a valued member of the Jim Norton Chevrolet team and we all strive to provide excellent service. Feel free to contact us if you have any concerns regarding your vehicle. Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com
Great Service, friendly Staff, and awesome prices!
Staff was super friendly and genuine. Cody Stos was able to find me exactly what I wanted and for the perfect price. From the moment I walked in I felt like they wanted to help me find what I wanted instead of trying to rush and make a sale. That alone gained my loyalty and I will definitely be purchasing my next vehicle from Jim Norton Chevrolet. Thank you for asking for asking for my feedback and for the wonderful experience I had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is very kind of you to write us such a nice review, Kaylen. We aim to satisfy every guest that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com
gteat buying experience
We walked advised them up front what we wanted for our vehicle. They said no problem site unseen. Very easy process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Shawn. We are glad to have assisted you in your purchase and it is a delight that you had a great time at our dealership. We appreciate your business and if there is anything else we can do for you, just let us know. Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com
Quick - Affordable - Respectful Service Provided!!
My service advisor Todd was very professional and courteous! My needs were met and fixed within a timely manner. A big thank you to him and whomever my service tech was!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the time it took for you to share your feedback with us, Sean. It is our top priority to help every customer that enters our dealership and the fact that you found Todd and our team professional and courteous is really great to hear. If you have any further questions about the work that was done, please feel free to contact us. Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com
Great Service
I like that I can just bring my truck in at my convenience for an oil change and tire rotation and I'm out in an hour or less. :)
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gregory, thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on a daily basis. I am glad to hear that we were able to complete your appointment in a timely manner. If you have any questions about the work that was done, please feel free to contact us. Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com
survey
1. was told that we would get a free oil change d/t having a total tune-up; on bill was charged. 2. Got a loaner truck, prior instruction was to bring vehicle back full of gas or get charged $5/gal; when we got to the stop light after getting truck, gas light came on. So truck was not filled before.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase