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Semi-retired business owner, wholesale distributor, retailer and manufacturer of Fine Jewelry. Certified in Diamond Evaluation and Grading by the Gemological Institute of America (G.I.A.). Past studies in Evaluation, Identification and Grading of Gemstones G.I.A. Certified by the Diamond Council of America. Broker of fine Certified Rare Coins and Tokens (Numismatist). Bucket List item to sell fine sports vehicles. Have a real passion for the business.","emailTxt":"kglass@mileon.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/a90dce190450.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"1485907200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":597117,"firstName":"Saad","lastName":"Ali","titleText":"F&I Manager","emailTxt":"sali@mileone.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/218296556675.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"1556668800","industryStartDtUtc":"1312156800","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":597119,"firstName":"Marcus","lastName":"Heflin","titleText":"Sales Manager","emailTxt":"mheflin@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/d2c14d597973.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":583568,"firstName":"Philo","lastName":"Gentles","titleText":"F&I Manager","emailTxt":"pgentles@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/88c0a203ee1e.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":421529,"personPtyId":32829900,"firstName":"Anthony","lastName":"Hart","titleText":"F & I Manager","emailTxt":"thart@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":98,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/0c3dc0e20f32.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":486782,"personPtyId":38275705,"firstName":"Jon","lastName":"Berenson","titleText":"Sales Manager","emailTxt":"jberenson@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":81,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/75707839fb81.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1517443200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":421604,"personPtyId":32827077,"firstName":"Robert","lastName":"Rivenbark","titleText":"Service Advisor/ASM","emailTxt":"srivenbark@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":40,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":421540,"personPtyId":32824374,"firstName":"Gerald","lastName":"Deshields","titleText":"Sales Associate","emailTxt":"gdeshields@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/640aeeb580ca.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":421622,"firstName":"Tyrone","lastName":"Erwin","titleText":"TCC Courier","emailTxt":"terwin@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/c1824717befd.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":421598,"personPtyId":32675868,"firstName":"Melvin","lastName":"Green","titleText":"Parts Manager","emailTxt":"mgreen@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/f175a1a2a695.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":421619,"personPtyId":32672326,"firstName":"Timothy","lastName":"Gardner","titleText":"Wholesale Parts Specialist","emailTxt":"tgardner@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/c3d84cdebb44.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"1309478400","industryStartDtUtc":"1309478400","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":16899,"firstName":"Victor","lastName":"Clash","titleText":"Service Advisor","emailTxt":"vclash@mileone.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":66,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/647213a5558b.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":421617,"personPtyId":32824653,"firstName":"Timothy","lastName":"Deinlein","titleText":"Sales Associate","shortBioText":"Thank you for taking the time to learn more about me. 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Heritage Chrysler Jeep Dodge RAM Owings Mills

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Heritage Chrysler Jeep Dodge RAM Owings Mills Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 1999

Here at Heritage Chrysler Jeep Dodge RAM Owings Mills our primary concern is the customer satisfaction.

...



We are located at 11212 Reisterstown Rd. in Owings Mills. Come see why over 1000 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Owings Mills dealership is one of the premier Chrysler, Dodge, Jeep and Ram dealers in Maryland!

We invite you to shop our website at www.heritagedodge-jeepowingsmills.com, where you will find a great selection of new and used Chrysler, Dodge, Jeep and Ram vehicles including the 300, Town & Country, Challenger, Grand Cherokee and Ram 1500.

"Ask Us About Our Upgrade Event!"

Service

Tire Rotation

$19.95

Brake Inspection

Complimentary

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
2063 lifetime reviews. Includes reviews of Heritage Chrysler Jeep Dodge RAM Owings Mills from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    February 20, 2020

    From sales, service to management my concerns are always addressed in a timely matter. Buying a new truck was fast and easy. It's not often you walk in... a dealership and buy the vehicle of choice within 3hours!

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    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We... hope to be of service to you again in the future. Best wishes, Heritage Chrysler Dodge Jeep RAM Owings Mills


    Worked with:
    Shandly Blair

    Sales & Leasing Associate

    (5.0) 34 reviews

    Marcus Heflin

    Sales Manager

    (5.0) 15 reviews

    Jerome Brown

    Service Advisor/ASM

    (4.8) 30 reviews

  • 5.0 out of 5
    February 19, 2020

    My salesman was William Butler and Jerrell and Tony were my managers. I had a great experience in this Dealership. Everyone was pleasant respectful and... professional. I would definitely recommend this dealership over any other one ! I went home a very happy customer! Thank you everyone that helped me get a new truck. I would like to thank everybody at the Owings Mills dealership that made it a great day for me! Thank you William for being patient and not giving up.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Glenn, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience with our staff. We hope you continue to choo...se us for all your automotive needs! Take care!

  • July 11, 2015

    They made me feel comfortable and I felt I received a fair price, In and out in 3 hours! Thanks Chris Burnette!!!! There wasn't one question I asked that... he couldn't answer!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Thanks so much for leaving us the awesome review! That is exactly what we like to hear! Come back and see us again soon at Heritage Chrysler Jeep Dodg...e RAM Owings Mills!

  • 5.0 out of 5
    February 17, 2020

    Mr. Clash is always attentive to the service I receive for my Durango. He's professional, courteous, competent and is an excellent asset to your company!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tony, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions ab...out services you received and thank you again for choosing Heritage Chrysler Dodge Jeep RAM Owings Mills!


    Worked with:
    Victor Clash

    Service Advisor

    (4.9) 66 reviews

  • 5.0 out of 5
    February 15, 2020

    Today I purchased my second Jeep Wrangler from Heritage. I specifically reached out to John F. by phone because of the amazing service he provided during... my initial purchase. He is just as courteous, professional and caring as he was during our first interaction. Tony, Tony, and Saad were also very helpful and kind during the process. I love my new Jeep and I am a Heritage customer for life.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Joy, thank you so much for your positive comments about Heritage Chrysler Dodge Jeep RAM Owings Mills! If you have any further questions, please do...n't hesitate to reach out!


    Worked with:
    John Ferraiuolo

    Sales & Leasing Consultant

    (5.0) 225 reviews

    Tony Pozderac

    General Sales Manager

    (4.9) 160 reviews

    Saad Ali

    F&I Manager

    (4.8) 28 reviews

    Anthony Hart

    F & I Manager

    (5.0) 98 reviews

  • 5.0 out of 5
    February 15, 2020

    Timothy Deinlein took the time to understand what car was a good match for our needs and budget. When the dealership didn't have the car for us, he took... the time to find one at another dealership and had them bring it to us. We were driving home in our new plug in Pacifica the same day.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy ...to help!


    Worked with:
    Tony Pozderac

    General Sales Manager

    (4.9) 160 reviews

    Philo Gentles

    F&I Manager

    (5.0) 15 reviews

    Timothy Deinlein

    Sales Associate

    (4.9) 47 reviews

  • 5.0 out of 5
    February 15, 2020

    Great dealership with great prices and an even better team. Dealt with Ken Glass for over a month and from start to finish he was awesome to work with.... Very informative and always encouraged me to take whatever time I needed. Got me in a 2020 Wrangler, and I couldn't be happier with my design and the overall process as a whole. I would definitely recommend Ken and this dealership to anyone looking for a vehicle.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy ...to help!


    Worked with:
    Kenneth Glass

    Sales Associate

    (4.9) 14 reviews

  • 5.0 out of 5
    February 13, 2020

    John was very helpful and truly a nice guy. He went above and beyond to help us purchase our Jeep. He did everything that he said he would do and then... some. We will visit John in the future.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. Thank you for your wonderful review about John...! Please let us know if there is anything else we can do for you; we are more than happy to help!


    Worked with:
    John Ferraiuolo

    Sales & Leasing Consultant

    (5.0) 225 reviews

  • 5.0 out of 5
    February 10, 2020

    They got me in the Jeep I've been dreaming of all within what I could afford! Could not recommend a better team to work with!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new Jeep, Portia! We hope to be of service to you again! Take care!


    Worked with:
    John Ferraiuolo

    Sales & Leasing Consultant

    (5.0) 225 reviews

  • 5.0 out of 5
    February 10, 2020

    Great! They got the job done! Work miracles. Blessed to be able to be riding in my brand new Dodge Challenger scat pack. They are the best

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    Friendliness
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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Trave. Thank you and we hope to see you a...gain! Safe travels!


    Worked with:
    Shandly Blair

    Sales & Leasing Associate

    (5.0) 34 reviews

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