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Semi-retired business owner, wholesale distributor, retailer and manufacturer of Fine Jewelry. Certified in Diamond Evaluation and Grading by the Gemological Institute of America (G.I.A.). Past studies in Evaluation, Identification and Grading of Gemstones G.I.A. Certified by the Diamond Council of America. Broker of fine Certified Rare Coins and Tokens (Numismatist). Bucket List item to sell fine sports vehicles. Have a real passion for the business.","emailTxt":"kglass@mileon.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/a90dce190450.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"1485907200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":597117,"firstName":"Saad","lastName":"Ali","titleText":"F&I Manager","emailTxt":"sali@mileone.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/218296556675.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"1556668800","industryStartDtUtc":"1312156800","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":597119,"firstName":"Marcus","lastName":"Heflin","titleText":"Sales Manager","emailTxt":"mheflin@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/d2c14d597973.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":583568,"firstName":"Philo","lastName":"Gentles","titleText":"F&I Manager","emailTxt":"pgentles@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/88c0a203ee1e.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":421529,"personPtyId":32829900,"firstName":"Anthony","lastName":"Hart","titleText":"F & I Manager","emailTxt":"thart@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":98,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/0c3dc0e20f32.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":486782,"personPtyId":38275705,"firstName":"Jon","lastName":"Berenson","titleText":"Sales Manager","emailTxt":"jberenson@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":81,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/75707839fb81.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1517443200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":421604,"personPtyId":32827077,"firstName":"Robert","lastName":"Rivenbark","titleText":"Service Advisor/ASM","emailTxt":"srivenbark@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":40,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":421540,"personPtyId":32824374,"firstName":"Gerald","lastName":"Deshields","titleText":"Sales Associate","emailTxt":"gdeshields@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/640aeeb580ca.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":421622,"firstName":"Tyrone","lastName":"Erwin","titleText":"TCC Courier","emailTxt":"terwin@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/c1824717befd.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":421598,"personPtyId":32675868,"firstName":"Melvin","lastName":"Green","titleText":"Parts Manager","emailTxt":"mgreen@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/f175a1a2a695.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":421619,"personPtyId":32672326,"firstName":"Timothy","lastName":"Gardner","titleText":"Wholesale Parts Specialist","emailTxt":"tgardner@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/c3d84cdebb44.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"1309478400","industryStartDtUtc":"1309478400","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":16899,"firstName":"Victor","lastName":"Clash","titleText":"Service Advisor","emailTxt":"vclash@mileone.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":66,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22297/employees/647213a5558b.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":421617,"personPtyId":32824653,"firstName":"Timothy","lastName":"Deinlein","titleText":"Sales Associate","shortBioText":"Thank you for taking the time to learn more about me. I have been working with MileOne/Heritage CDJR in Owings Mills since 2015. I am Master Certified for all new and pre-owned Chrysler, Dodge, Jeep and RAM truck vehicles. 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Dealers  /   Owings Mills, MD  /  Heritage Chrysler Jeep Dodge RAM Owings Mills

Heritage Chrysler Jeep Dodge RAM Owings Mills

4.8 out of 5 4.8
2063 reviews
11212 Reisterstown Rd Owings Mills, MD 21117
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Heritage Chrysler Jeep Dodge RAM Owings Mills Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 3:00 PM

Sunday

Closed
Dealer website
Dealer website
New (888) 904-7208
Used (888) 485-6456
Service (866) 242-9666

Inventory

NEW
$15,498 MSRP $26,035
2019 Dodge Journey SE
  • Exterior Color: Pitch Black Clearcoat
  • Interior Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
NEW
$17,929 MSRP $29,725
2019 Dodge Grand Caravan SE
  • Exterior Color: Granite
  • Interior Color: Black/Light Graystone
  • Transmission: Automatic
  • Drivetrain: FWD
NEW
$27,762 MSRP $37,970
2020 Chrysler Pacifica Touring
  • Exterior Color: Blue Pearl
  • Interior Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
NEW
$17,356 MSRP $27,745
2020 Jeep Compass Latitude w/Sun/Wheel Pkg
  • Exterior Color: White Clearcoat
  • Interior Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
NEW
$19,371 MSRP $31,950
2019 Jeep Renegade Latitude
  • Exterior Color: Black Clearcoat
  • Interior Color: Black
  • Transmission: Automatic
  • Drivetrain: 4WD
NEW
$16,360 MSRP $26,980
2019 Dodge Journey SE
  • Exterior Color: Gray Clearcoat
  • Interior Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD

Our Employees

5.0 out of 5
(5.0) 225 reviews

John Ferraiuolo

Sales & Leasing Consultant
5.0 out of 5
(5.0) 100 reviews

Jared Wright

Vehicle Exchange Coordinator
5.0 out of 5
(5.0) 34 reviews

Shandly Blair

Sales & Leasing Associate
4.9 out of 5
(4.9) 160 reviews

Tony Pozderac

General Sales Manager
4.9 out of 5
(4.9) 14 reviews

Kenneth Glass

Sales Associate
4.8 out of 5
(4.8) 28 reviews

Saad Ali

F&I Manager
5.0 out of 5
(5.0) 15 reviews

Marcus Heflin

Sales Manager
5.0 out of 5
(5.0) 15 reviews

Philo Gentles

F&I Manager
5.0 out of 5
(5.0) 98 reviews

Anthony Hart

F & I Manager
5.0 out of 5
(5.0) 81 reviews

Jon Berenson

Sales Manager

 View All Employees
View All Employees

About Our Dealership

Dealer on Cars.com since June 1999

Here at Heritage Chrysler Jeep Dodge RAM Owings Mills our primary concern is the customer satisfaction.

...



We are located at 11212 Reisterstown Rd. in Owings Mills. Come see why over 1000 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Owings Mills dealership is one of the premier Chrysler, Dodge, Jeep and Ram dealers in Maryland!

We invite you to shop our website at www.heritagedodge-jeepowingsmills.com, where you will find a great selection of new and used Chrysler, Dodge, Jeep and Ram vehicles including the 300, Town & Country, Challenger, Grand Cherokee and Ram 1500.

"Ask Us About Our Upgrade Event!"

Photos & Videos

11
Photos |
Video

Service

Tire Rotation

$19.95

Brake Inspection

Complimentary

Multi-Point Inspection

Complimentary

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
2063 lifetime reviews. Includes reviews of Heritage Chrysler Jeep Dodge RAM Owings Mills from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

All Reviews feel pressure sale tactic great john pleased experience sale staff new vehicle pleasure business feel ease good service second purchase knowledgeable pushy helpful patient question ask
All Reviews feel pressure sale tactic great john pleased experience sale staff new vehicle pleasure business feel ease
All Reviews feel pressure sale tactic great john pleased experience sale staff new vehicle pleasure business feel ease good service second purchase knowledgeable pushy helpful patient question ask
  • 5.0 out of 5
    From sales, service to management my concerns are always...
    by A New Jeep Owner from DealerRater.com
    February 20, 2020

    From sales, service to management my concerns are always addressed in a timely matter. Buying a new truck was fast and easy. It's not often you walk in... a dealership and buy the vehicle of choice within 3hours!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We... hope to be of service to you again in the future. Best wishes, Heritage Chrysler Dodge Jeep RAM Owings Mills

    Worked with:
    Shandly Blair

    Sales & Leasing Associate

    (5.0) 34 reviews
    Marcus Heflin

    Sales Manager

    (5.0) 15 reviews
    Jerome Brown

    Service Advisor/ASM

    (4.8) 30 reviews
  • 5.0 out of 5
    Excellent dealership!!
    by Glenn Naff from Timonium Maryland
    February 19, 2020

    My salesman was William Butler and Jerrell and Tony were my managers. I had a great experience in this Dealership. Everyone was pleasant respectful and... professional. I would definitely recommend this dealership over any other one ! I went home a very happy customer! Thank you everyone that helped me get a new truck. I would like to thank everybody at the Owings Mills dealership that made it a great day for me! Thank you William for being patient and not giving up.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Glenn, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience with our staff. We hope you continue to choo...se us for all your automotive needs! Take care!

  • FEATURED REVIEW

    5.0 out of 5
    Quick, fair & awesome!!!!!
    by PattiK from Eldersburg, MD
    July 11, 2015

    They made me feel comfortable and I felt I received a fair price, In and out in 3 hours! Thanks Chris Burnette!!!! There wasn't one question I asked that... he couldn't answer!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Thanks so much for leaving us the awesome review! That is exactly what we like to hear! Come back and see us again soon at Heritage Chrysler Jeep Dodg...e RAM Owings Mills!

  • 5.0 out of 5
    Mr. Clash is always attentive to the service I receive...
    by Tony T. from DealerRater.com
    February 17, 2020

    Mr. Clash is always attentive to the service I receive for my Durango. He's professional, courteous, competent and is an excellent asset to your company!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tony, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions ab...out services you received and thank you again for choosing Heritage Chrysler Dodge Jeep RAM Owings Mills!

    Worked with:
    Victor Clash

    Service Advisor

    (4.9) 66 reviews
  • 5.0 out of 5
    Today I purchased my second Jeep Wrangler from Heritage....
    by Joy from DealerRater.com
    February 15, 2020

    Today I purchased my second Jeep Wrangler from Heritage. I specifically reached out to John F. by phone because of the amazing service he provided during... my initial purchase. He is just as courteous, professional and caring as he was during our first interaction. Tony, Tony, and Saad were also very helpful and kind during the process. I love my new Jeep and I am a Heritage customer for life.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Joy, thank you so much for your positive comments about Heritage Chrysler Dodge Jeep RAM Owings Mills! If you have any further questions, please do...n't hesitate to reach out!

    Worked with:
    John Ferraiuolo

    Sales & Leasing Consultant

    (5.0) 225 reviews
    Tony Pozderac

    General Sales Manager

    (4.9) 160 reviews
    Saad Ali

    F&I Manager

    (4.8) 28 reviews
    Anthony Hart

    F & I Manager

    (5.0) 98 reviews
  • 5.0 out of 5
    Timothy Deinlein took the time to understand what car was...
    by JasonDude from DealerRater.com
    February 15, 2020

    Timothy Deinlein took the time to understand what car was a good match for our needs and budget. When the dealership didn't have the car for us, he took... the time to find one at another dealership and had them bring it to us. We were driving home in our new plug in Pacifica the same day.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy ...to help!

    Worked with:
    Tony Pozderac

    General Sales Manager

    (4.9) 160 reviews
    Philo Gentles

    F&I Manager

    (5.0) 15 reviews
    Timothy Deinlein

    Sales Associate

    (4.9) 47 reviews
  • 5.0 out of 5
    Ken Glass 5 Stars
    by Jordan Brown from DealerRater.com
    February 15, 2020

    Great dealership with great prices and an even better team. Dealt with Ken Glass for over a month and from start to finish he was awesome to work with.... Very informative and always encouraged me to take whatever time I needed. Got me in a 2020 Wrangler, and I couldn't be happier with my design and the overall process as a whole. I would definitely recommend Ken and this dealership to anyone looking for a vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy ...to help!

    Worked with:
    Kenneth Glass

    Sales Associate

    (4.9) 14 reviews
  • 5.0 out of 5
    John was very helpful and truly a nice guy. He went above...
    by RCKjeep from DealerRater.com
    February 13, 2020

    John was very helpful and truly a nice guy. He went above and beyond to help us purchase our Jeep. He did everything that he said he would do and then... some. We will visit John in the future.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. Thank you for your wonderful review about John...! Please let us know if there is anything else we can do for you; we are more than happy to help!

    Worked with:
    John Ferraiuolo

    Sales & Leasing Consultant

    (5.0) 225 reviews
  • 5.0 out of 5
    Awesome team!
    by portiap from DealerRater.com
    February 10, 2020

    They got me in the Jeep I've been dreaming of all within what I could afford! Could not recommend a better team to work with!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new Jeep, Portia! We hope to be of service to you again! Take care!

    Worked with:
    John Ferraiuolo

    Sales & Leasing Consultant

    (5.0) 225 reviews
  • 5.0 out of 5
    Great! They got the job done! Work miracles. Blessed to...
    by Trave from DealerRater.com
    February 10, 2020

    Great! They got the job done! Work miracles. Blessed to be able to be riding in my brand new Dodge Challenger scat pack. They are the best

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Trave. Thank you and we hope to see you a...gain! Safe travels!

    Worked with:
    Shandly Blair

    Sales & Leasing Associate

    (5.0) 34 reviews
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