[{"id":421579,"personPtyId":32673399,"firstName":"John","lastName":"Ferraiuolo","titleText":"Sales & Leasing Consultant","shortBioText":"I really enjoy working with our customers. It is very satisfying to work together to help others get into the vehicle that is just right for them. Often folks have been waiting and saving for quite awhile to get into the car of their dreams. To be part of that is an awesome experience! Send me a message - How can I help you?","emailTxt":"jferraiuolo@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":7,"combinedEmpReviewCnt":79,"imageUrl":"https://cdn-user.dealerrater.com/images/d0c8a3822b39.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"1456790400","industryStartDtUtc":"1451606400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":421590,"personPtyId":32824382,"firstName":"Joseph","lastName":"Perry","titleText":"Sales Associate","shortBioText":"I've been at Heritage in Owings Mills since 1998 ... and I'll still be here after you buy your car! Call or text my cell at 443-280-3018.","emailTxt":"jperry@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":47,"imageUrl":"https://cdn-user.dealerrater.com/images/ad05740ddec2.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"912470400","industryStartDtUtc":"912470400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":450920,"personPtyId":32672471,"firstName":"Tony","lastName":"Pozderac","titleText":"Sales Manager","emailTxt":"tpozderac@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":46,"imageUrl":"https://cdn-user.dealerrater.com/images/cd9c0897d3f8.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"1454284800","industryStartDtUtc":"1291161600","certifiedEmployee":true,"deptDscrp":"Management"},{"id":16898,"firstName":"Brent","lastName":"Ivie","titleText":"Service Manager","emailTxt":"bivie@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/6e3e8e1c16fe.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":421606,"personPtyId":32824652,"firstName":"Roman","lastName":"Clark","titleText":"F & I Manager","emailTxt":"rclark@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":39,"imageUrl":"https://cdn-user.dealerrater.com/images/845cac53a5de.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"1025481600","industryStartDtUtc":"1025481600","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":421577,"personPtyId":35808178,"firstName":"Jeffrey","lastName":"Webber","titleText":"Sales Manager","emailTxt":"jeffwebber@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/1ad473f8dd37.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":421604,"personPtyId":32827077,"firstName":"Robert","lastName":"Rivenbark","titleText":"Service Advisor/ASM","emailTxt":"srivenbark@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":421529,"personPtyId":32829900,"firstName":"Anthony","lastName":"Hart","titleText":"F & I Manager","emailTxt":"thart@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/0c3dc0e20f32.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":421578,"personPtyId":32673738,"firstName":"Jerome","lastName":"Brown","titleText":"Service Advisor/ASM","shortBioText":"Hi my name is Jerome Brown. \r\n I am a service advisor here at Heritage Chrysler Dodge/fiat. \r\n I will be your point man for questions regarding your personal investment (vehicle). \r\n I have been writing service for a total of 7 years I've also worked in the Toyota store as well. \r\n Also I have knowledge in the Audi business, so whatever your question whatever your vehicle I'm your man !! \r\n I look forward to meeting you and helping you take care of your service questions!","emailTxt":"jbrown@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/999499600b3a.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"1443657600","industryStartDtUtc":"1343779200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":421617,"personPtyId":32824653,"firstName":"Timothy","lastName":"Deinlein","titleText":"Sales Associate","shortBioText":"Thank you for taking the time to learn more about me. I have been working with MileOne/Heritage CDJR in Owings Mills since 2015. I am Master Certified for all new and pre-owned Chrysler, Dodge, Jeep and RAM truck vehicles. My goal is to deliver a great customer experience to everyone.","emailTxt":"tdeinlein@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/d8e2113ac4e9.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"1422748800","industryStartDtUtc":"1422748800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":421540,"personPtyId":32824374,"firstName":"Gerald","lastName":"Deshields","titleText":"Sales Associate","emailTxt":"gdeshields@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/640aeeb580ca.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":421537,"personPtyId":32672318,"firstName":"Edward","lastName":"Still","titleText":"Sales Associate","emailTxt":"estill@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/a3635e7f7233.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":16899,"firstName":"Victor","lastName":"Clash","titleText":"Service Advisor","emailTxt":"vclash@mileone.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/647213a5558b.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":421622,"firstName":"Tyrone","lastName":"Erwin","titleText":"TCC Courier","emailTxt":"terwin@mileone.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/c1824717befd.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":486782,"personPtyId":38275705,"firstName":"Jon","lastName":"Berenson","titleText":"Sales Associate","emailTxt":"jberenson@mileone.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/b86acc13b724.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1517443200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":435510,"personPtyId":32852171,"firstName":"Megan","lastName":"Campagna","titleText":"F & I Manager","emailTxt":"mcampagna@mileone.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/b93066b2977e.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":421576,"personPtyId":35337165,"firstName":"Jared","lastName":"Wright","titleText":"Sales and Leasing Consultant","shortBioText":"I have a clear approach to the process that puts my customers at ease. If you're looking for a fun yet professional sales experience then look no further! To see real customer testimonials recorded live, use the following link:\r\n\r\nhttps://www.youtube.com/watch?v=0h8-JR4KZ2w&feature=youtu.be","emailTxt":"jwright@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/eadee67c1fa5.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"1420070400","industryStartDtUtc":"1417392000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":421534,"personPtyId":35927320,"firstName":"Christopher","lastName":"Dikes","titleText":"Sr. Special Finance Coordinator","emailTxt":"cdikes@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/75d10560f942.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":421598,"personPtyId":32675868,"firstName":"Melvin","lastName":"Green","titleText":"Parts Manager","emailTxt":"mgreen@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/f175a1a2a695.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":421608,"personPtyId":32824384,"firstName":"Russell","lastName":"Troxell","titleText":"Sales Associate","shortBioText":"I've sold Jeeps and Dodges at Heritage for 22.5 years my first and only salesman job. Since I've worked here they have grown from 8 to 80 dealerships. Its a great outfit to deal with. I have gone from 3 children to 3 children and 5 grand children.","emailTxt":"rtroxell@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/0e3a1ec09fc5.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"794016000","industryStartDtUtc":"794016000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":478730,"personPtyId":37194378,"firstName":"Shandly","lastName":"Blair","titleText":"Sales Consultant","emailTxt":"shandlyblair@mileone.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/80ae64e8abda.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"1512086400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":421535,"personPtyId":32672477,"firstName":"Dale","lastName":"DeSombre","titleText":"Wholesale Parts Manager","emailTxt":"ddesombre@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/50ed00affadc.jpg","drDealerId":22297,"dealerEmpStartDtUtc":"1430438400","industryStartDtUtc":"1041379200","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":421600,"firstName":"Nelson","lastName":"German","titleText":"Cashier","emailTxt":"ngerman@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/e627f0e3157f.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":421531,"firstName":"Breion","lastName":"Riddick","titleText":"Jr. Special Finance Coordinator","emailTxt":"briddick@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/fa181fca6797.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":421538,"personPtyId":32672493,"firstName":"Ernest","lastName":"Ford","titleText":"Counterperson","emailTxt":"eford@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/b64c58df4f5d.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":421593,"firstName":"Kristin","lastName":"Parker","titleText":"Special Finance Manager","emailTxt":"kblair@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/366367d8dd6d.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":421594,"firstName":"Lev","lastName":"Shapiro","titleText":"Special Finance Manager","emailTxt":"lshapiro@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":421596,"personPtyId":32673745,"firstName":"Linda","lastName":"Schreck","titleText":"Warranty Administrator","emailTxt":"lshreck@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/0e0f1b5223d8.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":421610,"personPtyId":32673747,"firstName":"Ryan","lastName":"Young","titleText":"Counterperson","emailTxt":"ryanyoung@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":421619,"personPtyId":32672326,"firstName":"Timothy","lastName":"Gardner","titleText":"Counterperson","emailTxt":"tgardner@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/c3d84cdebb44.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":421621,"firstName":"Timothy","lastName":"Sokoloski","titleText":"Sales Manager","emailTxt":"TSOKOLOSKI@MILEONE.COM","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/2d50d143c6a6.jpg","drDealerId":22297,"certifiedEmployee":false,"deptDscrp":"Management"}]
Cars for Sale   /   Dealers  /  Heritage Chrysler Jeep Dodge RAM Ow...

Heritage Chrysler Jeep Dodge RAM Owings Mills

4.9 out of 5 (4.9) 1485 reviews
11212 Reisterstown Rd Owings Mills, MD 21117
New Used Service
(888) 904-7208 (888) 485-6456 (866) 242-9666

Dealer on Cars.com since June 1999

Currently in stock!

79
Used cars
370
New cars
Email
Call

Call This Dealer

New Used Service
888-904-7208 888-485-6456 866-242-9666

Today's Hours

Sales
Service Closed
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 7:00 AM - 3:00 PM
Sun Closed

Reviews

4.9 out of 5 4.9
1485 lifetime reviews. Includes reviews of Heritage Chrysler Jeep Dodge RAM Owings Mills from DealerRater.com

  • FEATURED REVIEW

    5.0 out of 5
    Quick, fair & awesome!!!!!
    by PattiK from Eldersburg, MD
    July 11, 2015

    They made me feel comfortable and I felt I received a fair price, In and out in 3 hours! Thanks Chris Burnette!!!! There wasn't one question I asked t...hat he couldn't answer!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Thanks so much for leaving us the awesome review! That is exactly what we like to hear! Come back and see us again soon at Heritage Chrysler Jeep Dodg...e RAM Owings Mills!

  • 4.8 out of 5
    Got my Jeep!
    by MikeV on DealerRater.com
    May 17, 2018

    Joe did an awesome job finding a Jeep I wanted that fit my budget. He took the time to explain the new options. This is our 3rd car from Joe and our 5...th from Heritage.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Employees Worked With
    5.0 out of 5
    Joseph Perry

    Sales Associate
    5.0 out of 5
    Roman Clark

    F & I Manager
    4.9 out of 5
    Victor Clash

    Service Advisor

  • 4.6 out of 5
    Scott Rivenbark did exactly what he promised.
    by Durango Dude on DealerRater.com
    May 16, 2018

    From making the appointment to dropping off my vehicle to picking it up, my experience was entirely satisfactory. Everyone was courteous and friendly ...while also being professional and competent. This is not my first Heritage CJDR service and each time you guys have transformed what is for most people an unwelcome chore into a manageable experience. Thanks for making the task of caring for my car so comfortable.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Heritage Chrysler Dodge Jeep Ram Owings Mills

    Thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can d...o for you, we are happy to help! If you have any further questions, please give us a call. We're always happy to help! Take care!

    Employees Worked With
    5.0 out of 5
    Robert Rivenbark

    Service Advisor/ASM

Read all reviews

See All In-Stock Inventory

79
Used cars
370
New cars

Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Heritage Chrysler Jeep Dodge RAM Owings Mills from DealerRater.com

Read all Service & Repair reviews

Service Pricing

    Tire Rotation

    $19.95

    Brake Inspection

    Complimentary

    Multi-Point Inspection

    Complimentary

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 572 Offers on 17 Models

About Our Dealership

Dealer on Cars.com since June 1999

Here at Heritage Chrysler Jeep Dodge RAM Owings Mills our primary concern is the customer satisfaction.

We are located at 11212 Reisterstown Rd. in Owings Mills. Come see why over 1000 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Owings Mills dealership is one of the premier Chrysler, Dodge, Jeep and Ram dealers in Maryland!

We invite you to shop our website at www.heritagedodge-jeepowingsmills.com, where you will find a great selection of new and used Chrysler, Dodge, Jeep and Ram vehicles including the 300, Town & Country, Challenger, Grand Cherokee and Ram 1500.

"Ask Us About Our Upgrade Event!"

Top Reviewed Employees
5.0 out of 5
John Ferraiuolo

Sales & Leasing Consultant
5.0 out of 5
Joseph Perry

Sales Associate
5.0 out of 5
Tony Pozderac

Sales Manager
5.0 out of 5
Brent Ivie

Service Manager
5.0 out of 5
Roman Clark

F & I Manager
5.0 out of 5
Jeffrey Webber

Sales Manager
5.0 out of 5
Robert Rivenbark

Service Advisor/ASM
5.0 out of 5
Anthony Hart

F & I Manager
5.0 out of 5
Jerome Brown

Service Advisor/ASM
5.0 out of 5
Timothy Deinlein

Sales Associate
5.0 out of 5
Gerald Deshields

Sales Associate
5.0 out of 5
Edward Still

Sales Associate
4.9 out of 5
Victor Clash

Service Advisor
NOT RATED
Tyrone Erwin

TCC Courier
NOT RATED
Jon Berenson

Sales Associate
NOT RATED
Megan Campagna

F & I Manager
5.0 out of 5
Jared Wright

Sales and Leasing Consultant
NOT RATED
Christopher Dikes

Sr. Special Finance Coordinator
NOT RATED
Melvin Green

Parts Manager
NOT RATED
Russell Troxell

Sales Associate
5.0 out of 5
Shandly Blair

Sales Consultant
NOT RATED
Dale DeSombre

Wholesale Parts Manager
NOT RATED
Nelson German

Cashier
NOT RATED
Breion Riddick

Jr. Special Finance Coordinator
NOT RATED
Ernest Ford

Counterperson
NOT RATED
Kristin Parker

Special Finance Manager
NOT RATED
Lev Shapiro

Special Finance Manager
NOT RATED
Linda Schreck

Warranty Administrator
NOT RATED
Ryan Young

Counterperson
NOT RATED
Timothy Gardner

Counterperson
NOT RATED
Timothy Sokoloski

Sales Manager
Heritage Chrysler Jeep Dodge RAM Owings Mills
11212 Reisterstown Rd Owings Mills, MD 21117
New (888) 904-7208
Used (888) 485-6456
Service (866) 242-9666
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