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Heritage Chrysler Jeep Dodge RAM Owings Mills

(2,484 reviews)
Visit Heritage Chrysler Jeep Dodge RAM Owings Mills
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2021 state dealer award
View 6 awards
2021 state dealer award 2021 state dealer award 2021 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 904-7208 (888) 904-7208
Used (888) 485-6456 (888) 485-6456
Service (866) 242-9666 (866) 242-9666

Reviews

(2,484 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Chrysler Jeep Dodge RAM Owings Mills from DealerRater.

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Gregg Smith the finance guy was AWESOME.

Gregg Smith the finance guy was AWESOME. Told the truth which is rare for a salesman. Was helpful throughout the process and made sure to personalize the deal

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Chrysler Dodge Jeep RAM Owings Mills so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

Done in about 2 hours.

Done in about 2 hours. Good experience! See you in 15 years when I come back for another car.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Safe travels!

Gregg was very transparent throughout the process.

Gregg was very transparent throughout the process. Interest rates are always high with how the economy has been, but Gregg worked hard to get us close to the rate we wanted. I’ve bought two cars from this dealership and my next car will come from them as well.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Austin, thank you for your positive review. We're glad to hear that you found our team here at Heritage Chrysler Dodge Jeep RAM Owings Mills so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.

I saw a jeep in carguru I had been searching for.

I saw a jeep in carguru I had been searching for. I called and was .connected to Joelle I am located in Michigan and her dealership is in Maryland. I ended purchasing the jeep. I thought it was going to be complicated but with Joelle expertise and help from fellow coworkers, they made the transition so smooth! I'll definitely be buying my next car from her! Excellent service!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you, and we hope to see you again!

Consumer response

Special thank you to greg smith who worked endlessly making sure we would receive our jeep!

Thank you for all you have done.

Thank you for all you have done. The dealership went above and beyond from all standing points from a sale! Love my 24' DD premium

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Brad and Gregg were extremely helpful when looking for

Brad and Gregg were extremely helpful when looking for the right vehicle for my growing family. They took the time to work with me on finding the right fit, and showed me different options that I hadn’t thought of that in the end, saved me money and got me more for my dollar. I am very appreciative of their expertise and thoroughness throughout the process. I would recommend them to anyone looking to buy a vehicle.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Chrysler Dodge Jeep RAM Owings Mills so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Dealer response

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Chrysler Dodge Jeep RAM Owings Mills so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

We’ve always had an amazing experience with this

We’ve always had an amazing experience with this dealership they work with you and always provide great customer service! We especially want to thank Gregg for all of his help he was super nice and deserves a raise thank you so much! We will definitely be returning customers!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

This dealership is amazing.

This dealership is amazing. They are customer friendly. They show and tell you their opinions. They are Family Friendly. They were open with us,especially Gregg Smith. He was an excellent dealer as well as Joelle Inoma. Thank you to this dealership.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Hi Seerat, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Double G is the best!

Double G is the best! I will always come here to purchase a vehicle as long as Double G is there! He is terrific and very great at what he does! I will not go anywhere else!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Consumer response

Of course! :)

We live in New Jersey and purchased a used Nissan Armada

We live in New Jersey and purchased a used Nissan Armada online and communicating with Jalen Bobb, our salesman and Gregg Smith, Sales Manager. We can honestly say that this purchase was without a doubt, the most pleasant car buying experience we’ve ever had! Both Jalen and Gregg were very responsive to our requests for videos and additional information. They were professional and very pleasant throughout this multi-day buying process. When we encountered a scheduling glitch at the 12th hour to travel down and swap our Explorer trade in for the Armada, Gregg suggested that Jalen had agreed to drive the Armada up to us, pick up the Explorer and return back to the dealership. We had never experienced such a high level of customer satisfaction like this before! Jalen arrived at our house with the Armada and allowed us to physically inspect the vehicle and test drive it before final acceptance of the deal. The car was immaculate, almost brand new! We were thrilled with the entire experience! We absolutely love our new/used Armada, and will never forget our new friends at Heritage! We cannot say enough about both Jalen and Gregg, and highly recommend using this dealership for your next car buying experience! You will not be disappointed! We will certainly use them for our future car buying adventures!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Dan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!