McKenna VW Cerritos

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
46 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    May 26, 2020

    They fixed a bunch of recalls among other things and when I received my car back, there was a very loud noise that sounds like they left something in the... car door or that the door is going to come off any minute. I have never had any noise wrong with this car since I leased it until I got it back with them.T They have had several chances to do the right thing, but they did not. They told me it was a shock that had gone bad. They saw a dent on that side of the car and said it was caused by that. Cerritos said the shock was $700 for the part alone. When I said I was not going to pay that, they said I should take it to a body shop. The body shop said the shock is mechanical, not body work. The dent has been there for a year and it has not done that. They were also supposed to reprogram my key which I paid for. They finally told me that I needed to do something myself to each personal setting for the car. I paid them to do this $160. They did reprogram it the 2nd time because I saw that they had changed my name and did not do it the way I was sure to write it. f I believe they also charged me more than they should have for my oil change. I paid $359 for an oil change. They said it was because I had missed the first 2. Bottomline is that I still have a horrible sound in my car and they never fixed the tack in my tire like I asked them to. They wrote that I needed 4 new tires and brakes on the receipt. They never told me this. I would not have known if I did not go over the receipt thoroughly. I left the 2nd visit with my car smelling like burnt rubber. I just thought that they must be right about me needing the tires. I thought this was what I was smelling when I left the dealership. It wasn't until my daughter got in my car and noticed what looks like a cigarette burn on my passenger seat in the front. Unbelievable. This is a nightmare. It has taken up too much of my time and the car is ruined, 2018 VW Tiguan.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Dr. Brenda Joyce, We are disappointed to hear about your recent service experience with us here at Mckenna VW Cerritos. We are sorry that your s...ervice experience with us was poor, and for our part in that. If you could please email our customer service team, we would really like to hear about your experience with us and to get a conversation started on how we can make it better. We sincerely look forward to hearing from you! customerservice@mckennacars.com

  • 2.0 out of 5
    February 7, 2020

    The price you see on the internet is not their price! Turns out if you read the descriptions, toward the end they all have mandatory options installed... that barely due anything and cost $700 or more. If it's an option on the car you can't opt out of, it's part of the price and is unethical to try to obscure as they do. Some of us are on a budget and the $700 can make a difference.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello Jack, we're very sorry to read about your experience with us here at McKenna VW Cerritos. We'd like to connect with you to explain more about th...e pricing and make sure you have a full understanding. Do you mind sending us an email directly? We look forward to hearing from you. customerservice@mckennacars.com

  • March 23, 2018

    Exceptional service by Glen. He was very pleasant and willing to work with us and come to an agreement, all in a very prompt manner. Would definitely recommend... to others.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, and thanks for sharing your recent 5 star experience with us here at McKenna VW Cerritos! Thanks for being a part of the McKenna Family, and we... sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead!

  • 1.0 out of 5
    June 24, 2019

    As we are out of state shoppers our buying process was done via phone calls and email. On Saturday we called and spoke to Franco about purchasing a car... they had listed on the site. He had my husband credit pulled as we were financing the car. We were Ppro ed and he said financing would call us to confirm numbers and finish the contract. Waited the rest of the day, but no call back. Called and left a message the next day, still no word. Emailed Franco Monday to ask what was happening, he sends back an email saying the car had been sold yesterday. He did apologize but said his manager made the decision. So now we have a hard inquiry on our credit, and no vehicle...and would never have know because no one bothered to ever contact us back about not only the contract we were placing, but that they were selling it to someone else, a day after we had started the buying process. Worst customer service, worst communication, and worst car buying experience....hands down!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello Kelly, We are displeased to hear about your recent negative experience with us here at McKenna VW Cerritos. We would really like to hear more f...rom you. If you could please contact our customer service management team directly, we would like to do all that we can to help turn your experience around for the better. We sincerely look forward to hearing from you! customerservice@mckennacars.com

  • 1.0 out of 5
    June 14, 2018

    I live in Ventura county. Found car I want but asked salesman to confirm one most important feature before I made 2 hour drive. Said he did. When I... got there, the feature was OBVIOUSLY in poor condition and needed repair. Promised me South Bay Mini would inspect and advise. Never heard back despite my repeated follow ups. Bought another car at different dealer. Felt McKenna just did not care one bit about me or my time.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello Steven, We're displeased to read that it didn't work out with the pre-owned MINI we have for sale here at McKenna VW Cerritos. We're happy to ...hear that you bought a car, but we do wish it could have been with us. Please feel free to email us any additional feedback about your time because we'd love to learn from this experience. We look forward to hearing from you. customerservice@mckennacars.com

  • 4.0 out of 5
    March 23, 2018

    McKenna customer service is very good! They did the service I need efficiently.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, and thanks for sharing your recent positive experience with us here at McKenna VW Cerritos! Thanks for being a part of the McKenna Family, and ...we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead!

  • 5.0 out of 5
    March 22, 2018

    I came in to buy the Passat that I was leasing because I loved the car so much! They made the buying process painless and pleasant.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, and thanks for sharing your recent 5 star experience with us here at McKenna VW Cerritos! Thanks for being a part of the McKenna Family, and we... sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead!

  • 5.0 out of 5
    March 19, 2018

    I have a 2009 VW CC which recently had the EPC light turn on/off randomly during times of idle. I called VW Cerrritos and spoke with Spencer who explained... what could be the possible causes for the light turning on. He recommended I try to replicate the problem before bringing the car in if it was safe to do so, this would prevent me from losing money if the problem didn't show up during the diagnostic. I decided to purchase an affordable OBDII reader that worked through an app on my phone and was able to retrieve a code for a camshaft sensor. I told Spencer my findings and got an appointment set up for the next day at 8am. The car was diagnosed quickly and was back to me the same day of drop off. This process included diagnosing the problem, calling the warranty service for an "OK", repairs, and waiting for the warranty to send payment after the repair was done. I'm not sure were the Camshaft sensor in my car is but that is a quick turn around considering all parties involved. I was provided with a ride home after drop off and a ride to pick up my vehicle which really made things so much more convenient. If a 6th star was possible I would just for the customer service alone. I thank you again Spencer and all the service members involved for taking care of my VW and giving me peace of mind.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, and thanks for sharing your recent 5 star experience with us here at McKenna VW Cerritos! Thanks for being a part of the McKenna Family, and we... sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead!

  • 5.0 out of 5
    March 5, 2018

    Spencer was very helpful and excellent worker whom I knew for a long time. I always g to McKenna Cerritos for service because I have been their client... for more than 25 years.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, and thanks for sharing your recent 5 star experience with us here at McKenna VW Cerritos! Thanks for being a part of the McKenna Family, and we... sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead!

  • 5.0 out of 5
    March 5, 2018

    Brought my car in because it needed to get serviced. Debbie was very helpful through the process, she sent me pictures and gave me helpful recommendations.... Thank you!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, and thanks for sharing your recent 5 star experience with us here at McKenna VW Cerritos! Thanks for being a part of the McKenna Family, and we... sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead!

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