Stephens CDJR of Bennington

Brought my 2021 ram back for service. I was greeted by Nick who remembered me and guided me to general manager Jason. The service team was more than helpful Taking care of my issue as I waited. Kara and the service repair men were friendly and efficient. Real nice hard working folks who really try to make visiting a good experience

This is not my first time at Stephens and it will not be my last. Nick was awesome to work with. He got me into my 2021 ram bighorn seamlessly .Would definitely recommend nick and Stephens to anyone .

Nick and the team at Stephens do a fantastic and professional job. I can't thank them enough for helping me get into a 2025 RAM 1500 Bighorn! I definitely recommend Nick in sales because he can connect as a human rather than just another car salesman. Do not hesitate to call and reach out to Nick if you are looking to get into a new ride!

Perry was a huge asset in my purchasing a new Jeep. He was knowledgeable and easy to work with, I highly recommend him!

Poor quality service. I took my car there for a transmission fluid flush, alignment and wheel balance. The technician complained that they wouldn't let him replace the transmission pan gasket, the wheels and alignment had to be done again immediately by another service shop and they charged me for an oil change that I didn't ask for. I called the service department and they were reasonable about it. They ordered a door seal that was missing and offered the part and install for free to make it right. I accepted and brought the vehicle in for the install but in the meantime had an intermittent headlight. So I paid $340 to diagnose and repair the headlight issue. About a week later the headlight was out again. In January 2024, I left my car with them for 2 weeks to figure out the problem. They ended up needing to replace the headlight for another 1100. When I picked up my car, I noticed it had been broken in to and my stereo and other equipment had been stolen, totally over 2k. Also, the fog light was not plugged back in (attention to detail) I notified the service department and contacted Bennington police to file a report. The service advisor and service manager really didn't care and just pointed to the police, indicating it had been very common lately for break ins in customer cars on their lot. After a month and a half, I contacted the GM, whom seemed reasonable at first and indicated they would likely just cut me a check to make it right. He needed to clear that with the owner. After a few more weeks, I reached back out to learn the owners stance was they were not liable, I signed a night drop off slip with a "we are not responsible for theft ..." disclaimer at the bottom so it's on you kind of deal. I explained that approach would lose my business, sales or service and I'd let people know how much they value their customers. I contacted the vermont AG and am communicating with the VADA. Although stephens refused to let me see the camera footage and the police have been useless/not returned either call in the 2 months since, I did eventually learn that the thief used an airbag on my passenger side window to enter. The panel is rattling some, can see some separation of the panel to door at the top and the door light doesn't work. I'll pull that apart and repair with the clip or 2 the airbag broke but at least they didn't leave it unlocked. I don't recommend using Stephen's. The service quality is low and my experience showed how much they value their customers.

Nick and the Stephens team did a great job. They were excellent to work with.

Great experience. Jason and Nick are great. Found what I needed and at a price that worked

Although I did not strike a deal with the dealership today I am extremely pleased with the quick, efficient, and up front nature of this dealership. Every question answered, every request met, and I look forward to working with Jason, Sydney, and Larry C. in the very near future. Thank you for taking the time today work on my deal and provide me with the best pricing you could given the circumstances!! I would highly recommend this family owned dealership!

I wish I could leave no stars! couldn’t care less about their quality of their work or customer service. Condescending and deceitful. That goes for the GM Jason, and the new service manager (lot of turnover), and female service writer. I have taken my warranty vehicle there for many years. I have had other issues but chose to give them the benefit of the doubt once (I should not have). One of my older services under warranty they dropped my car when it was on a lift and dented one of my doors pretty good. Because of the color of my car and the placement it was a costly repair due to color matching. They told me they would cover it and get it fixed. I thanked them and I appreciated their honesty. We agreed i would deal with it next time I had service with them. Next time I had service I also got my own quote for the repair (considering they do not do bodywork themselves) I said I want to take it somewhere closer to me that I know is good with body work. Jason the GM had a problem with me doing my work somewhere they didn’t get a discount. I told them well that is their problem considering they damage my car! Also repairing it were they wanted would’ve been far more inconvenient for me. It took MANY phone calls with him that eventually ended in a yelling match because each time he’d tell me they would pay the repair and then would go back on his word! acting like we never discussed it !!! INFURIATING!! He spoke very condescendingly to me as if he could talk me into doing whatever he thought was best for them. I had to threaten Jason with legal action to get that payment. As unhappy as I was with that GM’s service I was trying not to hold it against the service center, who I thought were decent. My treatments after that was pretty bad they were rude and seem to have the same deceitful tactics. At today’s service visit they tried charging me to have my vehicle diagnosed when I was taking it in for service work. For almost 4+ years I’ve always taken it there for service work only with the exception of oil changes. I do this because I have a very good warranty, and because they’re a bit of a drive for me. Well when I let them know I wasn’t paying separately for the diagnosis (but I was still making plans to have all the work done as soon as they have the parts ordered ) things got ugly they refused to give me back my keys, I let them know they had never made it clear that they were charging me separately today JUST TO DIAGNOSE! They showed me paperwork that also did not indicate this. I have never paid for diagnostics there. I’ve always had my quoted work done by them. The quote for the work they claim my warranty won’t cover was extremely high and even if I was going to get it done I felt like it wasn’t probably a very fair quote. I feel they are more than likely being spiteful. To make Insults worse the scummy female service writer made a loud comment that I could “just take my vehicle to Bedard brothers”(A larger Chrysler dealership that is closer to me) well I made a comment how that might be in poor taste to try to chase away customers they do have as their business seems to be struggling a bit. If they didn’t know, I took it to them because I believe they did a more considerate thoughtful job. When I started going there the service manager was somebody I knew a little bit and lived local to me. I knew him to be very good and honest. Maybe I should’ve taken a hint when he left and the following service manager behind him also left all within several years. Well now I will not service my vehicle there anymore. I won’t buy a vehicle at there dealership (which I planned on doing there when this vehicle ran its warranty out) . I don’t understand there very underhanded and unproductive way of doing business?!? If I can make any suggestion I suggest AS STEPHEN’S DID TODAY….go to a bigger better dealership!

I bought my car in Jan 2022, it was used and I went on vacation came back drove it and my wheel bearing and speed sensor were broken causing the car to buck. Stephens got me right in and took care of me as quickly as possible. Because I only owned the vehicle for 4 months they did right by me in the service dept!! I can’t say enough good things about the dealership and team! Great people to do business with!!!