AutoNation Buick GMC Henderson

We went to the dealership for a hard look at a specific model truck we had been following on the website. We were met by James who was very friendly and knowledgeable. James was wonderful, accommodated and worked to get the right deal for us. We were thrilled with the customer service experience and attention to detail. James showed us around the whole dealership and gave us all the information needed to get us off on the right foot. The after sale follow up has so far been equally good. We are so happy with our new truck and look forward to the many years we have invested and look forward to a great relationship with the dealership and it's employees. Thank you, Sheila H.

Everything was good , on time service.........,,,,,,,,,,..

We have bought two vehicles through Nancy Bertolucci (not sure if I spelled it right). She is awesome and the whole team, including the Service Team bend over backwards to help out a customer. If our car has a problem, they always call and try to get it covered under my warranty. I have had no problems. Robert Singleton is our Service rep.

They lied to me about nearly 3k in repairs that my vehicle did not need, then to add icing to that cake they damaged my shifter cables to the point that my Yukon Denali could not be put into drive. They asked if we ever had that problem before and we had not. So, rather than offer to fix this new problem that mysteriously occurred while they had custody of my vehicle, they decided to offer me 100.00 dollars off on a repair of the shifter cables, which were going to add just shy of 700 dollars to the total. We had the vehicle towed to another mechanic who fixed the stretched out shifter cables for half the quoted price and also ran diagnostic on the motor mounts and control arms. Turns out they were not actually in need of repair. You've been warned.

Sales Manager, David Castellan, provided great customer service in purchasing my Buick Encore. He spent time and effort in finding me the perfect vehicle, with the features I wanted and especially avoiding the features I didn't want. I didn't feel any pressure to buy. David was friendly, courteous and professional throughout. Hands down, David provided the best service imaginable.

While on golf vacation in Vegas engine light came on and stayed on on my GMC Sierra. Made a service appointment at the nearest GMC dealership. Since we were driving back to Northern Utah the next morning, I told the service rep to make the minimum repair necessary that would get us back home safely and I would have any remaining repairs at my home dealer. Got a call on the golf course saying some of the spark plugs were miss firing and automation gmc Henderson recommended replacing all plugs and wires and also service the whole fuel system. How much I asked, $1,250?!#*. I said don’t do the fuel system thinking that was at least half the cost. Service department was closed when I picked up the car but a bill for $952 was waiting for me. When I got home I got quote for plugs and wires from the GMC dealer in our city and it was $444, $500 less than auto rip’em off nation GMC. If you are thinking about doing business with them DON’T!

Prompt, polite service. Couldn't ask for more. Will highly recommend Auto Nation in Henderson, NV Ask for Chris.

This is my second time--in as many years--that I've had my car in for service and both times the service was outstanding. Both times Theresa has been my service adviser and she does an outstanding job. I'm an extremely satisfied customer and I owe it all to Theresa's professionalism and customer-oriented attitude.

I was very pleased with service department and the repairs that they did on my Buick and the timeline getting it done was excellent very satisfied thank you.

My car shut off while I was driving down the road. I wasnt able to turn the wheel or give it gas. I was lucky that I was going slow and I was able to muscle the steering wheel to the side of the road where I could shut the car off and restart it. I took it in and the service person that I had to deal with was very rude, she kept talk down to me and made me feel like I was an inconvenience. Then I was called later that day saying that they looked at the car and there were no codes and they couldn't replicate the problem so I needed to come pick up my car. I do not feel safe driving my kids around in a car that shuts off randomly and they said they cant do anything to help me....