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Hanlees Davis Toyota

(914 reviews)

Reviews

(914 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hanlees Davis Toyota from DealerRater.

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I was satisfied with the initial service, but the

I was satisfied with the initial service, but the dealership didn’t give me the only piece of paper I needed—-the orange certificate that stated the recall work had been done. Thus, when I went to the DMV in Lodi (near my farm) to get my car registered, I was unable to complete the registration. I had to drive back to the dealership in Davis and request the orange certificate! This should automatically happen at the completion of the recall. Unfortunately, this took from Friday until Tuesday and resulted in an $80 late penalty for being one day overdue!

I was satisfied with the initial service, but the

I was satisfied with the initial service, but the dealership didn’t give me the only piece of paper I needed—-the orange certificate that stated the recall work had been done. Thus, when I went to the DMV in Lodi (near my farm) to get my car registered, I was unable to complete the registration. I had to drive back to the dealership in Davis and request the orange certificate! This should automatically happen at the completion of the recall. Unfortunately, this took from Friday until Tuesday and resulted in an $80 late penalty for being one day overdue!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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I never met Raymundo.

I never met Raymundo. I worked exclusively with Brandon Solorio. He was great. He is very knowledgeable about the inventory was able to answer any questions that I had. When the answer was “I don’t know “ he went and found out. It was a pleasure to work with him.

I never met Raymundo.

I never met Raymundo. I worked exclusively with Brandon Solorio. He was great. He is very knowledgeable about the inventory was able to answer any questions that I had. When the answer was “I don’t know “ he went and found out. It was a pleasure to work with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Good with people knows what You could afford does not

Good with people knows what You could afford does not keep you there all day

Good with people knows what You could afford does not

Good with people knows what You could afford does not keep you there all day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
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Friendly and great customer service will tell my friend

Friendly and great customer service will tell my friend and family about the Hanlee Toyota

Friendly and great customer service will tell my friend

Friendly and great customer service will tell my friend and family about the Hanlee Toyota

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Great customer service, great staff and service ,

Great customer service, great staff and service , recommend this dealership, above average , always happy to assist

Great customer service, great staff and service ,

Great customer service, great staff and service , recommend this dealership, above average , always happy to assist

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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I was very disappointed the service visit did not include

I was very disappointed the service visit did not include a car wash. All other dealerships I have used in 20 years included a car wash.

I was very disappointed the service visit did not include

I was very disappointed the service visit did not include a car wash. All other dealerships I have used in 20 years included a car wash.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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very helpful and friendly.

very helpful and friendly. I came in for a Recall they fixed it with no problem thank you.

very helpful and friendly.

very helpful and friendly. I came in for a Recall they fixed it with no problem thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I have been coming here for years they also treat me very

I have been coming here for years they also treat me very well that’s why I come back !!!!

I have been coming here for years they also treat me very

I have been coming here for years they also treat me very well that’s why I come back !!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I was so impressed with Shawn from service on the phone I

I was so impressed with Shawn from service on the phone I came from the Bay Area to have my “new used” Lexus serviced. He was wonderful at explaining what needed to be done and why. Angel Salgado the porter drove me to my parents home while my car was worked on. He was very friendly and professional. I am extremely happy with the service and will share my positive experience with friends. Thank you for a great experience!!

I was so impressed with Shawn from service on the phone I

I was so impressed with Shawn from service on the phone I came from the Bay Area to have my “new used” Lexus serviced. He was wonderful at explaining what needed to be done and why. Angel Salgado the porter drove me to my parents home while my car was worked on. He was very friendly and professional. I am extremely happy with the service and will share my positive experience with friends. Thank you for a great experience!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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The people were friendly, however, the appointment took

The people were friendly, however, the appointment took longer than expected and the room was cold.

The people were friendly, however, the appointment took

The people were friendly, however, the appointment took longer than expected and the room was cold.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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