Reviews
Dennis Eich is an outstanding service advisor.
Dennis Eich is a 5 star service advisor. He always goes way above the call of duty.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michel, thank you for sharing your review with us. I'm very happy to hear Dennis has provided you with such exceptional service during your visits. If we can be of any further assistance, please feel free to reach out. -Azalea Hann, Client Relations Manager
Excellent customer service
I had a great buying experience with Mr Rex , very professional guy.. went above and beyond to accommodate every single request we made ... excellent customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for sharing your review. We're pleased to hear that Rex helped provide you with such an exceptional experience. We look forward to seeing you again. - Azalea Hann, Client Relations Manager
replace right outside mirror light
John worked me in without an appointment and the minor repair was performed promptly. Truly great service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Doug, Thank you for sharing your review with us. We truly appreciate the feedback. We're very happy to hear that John helped provide you with a great experience during your service visit. We look forward to seeing you again. -Azalea Hann, Client Relations Manager
Another Great experience with John in Service
Another Great experience with John in Service. He always delivers stellar customer service. He explains everything clearly and gives us different options. We took our C350 in for the A service this time and it was done in record time. As an aside, whoever does the car wash and internal cleaning should get a raise. Excellent.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Larry, Thank you for sharing your review with us. I'm very pleased to know that John has continually taken great care of you during your service visits and to hear that you enjoyed your car wash. We look forward to assisting you again in the future. - Azalea Hann, Client Relations Manager
Buffer Battery malfunction....
As always, Spencer took immediate care of the maintenance. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Norma, Thank you for taking the time to share your review. I'm happy to hear that Spencer helped you get the repair you needed for your batter and in a timely manner. We look forward to providing you with exceptional service for years to come. Azalea Hann, Client Relations Manager.
We went to for CPO , went home with brand new GLE
My sedan was rear ended, totaled and I was severely injured. Weeks later me and my decided that if we ever buy a vehicle again it should be SUV. We narrowed our search to 3 makes and we picked GLE 350. We are very happy that we picked this vehicle. With its quality, performance beauty and above all its MERCEDES BENZ is second to none. Also we give our great thanks to Cookie Ackley for working hard for us from day 1 until we drove this baby off their lot. She worked so hard also for the discount from the MSRP. How much? My lips are sealed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new Mercedes-Benz! Thank you for taking the time to leave your feedback. We're pleased to hear that Cookie helped provide you with such a wonderful experience. We truly appreciate the feedback and look forward to seeing you again. Krista Alshouse - Business Development Manager
Best Mercedes dealership in Las Vegas
See Shai when you get there best sales personwe bought multiple cars and are super happy with the services we received would recommend to anybody looking for a Mercedes .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for sharing your review with us. We truly appreciate the feedback and are thrilled to hear that Shai has helped gani your loyalty to Fletcher Jones Imports. Please feel free to reach out if we can ever be of any assistance. - Azalea Hann, Client Relations Manager
Exceptional Service Experience!
Brought in my 2012 Mercedes-Benz C250 coupe and was seen by my service advisor John. He was extremely helpful and honest. This was my first time bringing my vehicle in to this location. I will definitely be coming here from here on out! Will definitely recommend to everyone!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Francis, thank you for sharing your review! I'm pleased to hear that John's taken such excellent care of you and has helped earned your business and recommendation. We look forward to seeing you during your next visit. -Azalea Hann, Client Relations Manager
Exceptional dealership
We live in California, finally found the Mercedes we have been looking for at Fletcher Jones in Las Vegas.. our 4 th Mercedes.. Joseph greeted us, took us for a test drive.. remarkable car..fell in love with her!! Financing with Doris was a breeze, Maxine was a sweetheart, Jolene was exceptional in explaining everything we needed to know about our car! Every team member at Fletcher Jones that we met in passing , ask if we needed any thing.. very accommodating . Thanks Fletcher Jones.. buying from your dealership was our best experience EVER!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Gloria, Thank you so much for taking the time to leave us your review and congratulations on your new Mercedes-Benz! It pleases us to know that everyone here at Fletcher Jones Imports helped in providing you with such a great experience, especially since you made the trip over from California. If we can ever be of any help, please don't hesitate to contact us. Krista Alshouse Business Development Manager
Be Careful When Dealing With Fletcher Jones
I returned my lease and upgraded my car. Chris Monzo told me my bill would be a certain price. When I got home my bill was $800 more than he told me. When I tried reaching out to him about the issue he ignored my calls along with General Manager Steve Kaplan. Would not recommend this dealership.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Jason, Please be advised the General Manager is aware of the issues regarding the lease return. Mercedes-Benz Financial Services at 1-800-654-6222 may be of further assistance. Respectfully, Fletcher Jones Imports 7300 West Sahara Avenue | Las Vegas, NV 89117 (702) 364-2702 | www.fjimports.com