Bill Pearce Courtesy Honda

My experience with this dealership has involved repeated issues around professionalism, communication, and respect for customers, beginning with the vehicle transaction itself and continuing into recent service interactions. During the purchase process, my interaction with the finance manager left a lasting negative impression. When discussing end-of-lease options, I was told: ‘You can finance it, jump into a new lease, or walk away — but if you walk away, that’s when we’re going to start looking for stuff.’ This phrasing felt less like a neutral explanation of the standard return process and more like a veiled threat, reframing a contractual option as a risk rather than a right. In the same interaction, the finance manager also commented that my job earning $20 an hour was “good money.” Given the context and power dynamic of the situation, this came across as condescending and inappropriate rather than complimentary. These exchanges weren’t just mildly uncomfortable in the moment — they reflected a tone of status positioning and subtle pressure that undermined trust. Two years later, these remarks still stand out as examples of how customers are spoken to, which is why I feel compelled to mention them now. This is not an impulsive reaction, but a considered assessment of how the interaction was handled. More recently, I scheduled an appointment for a recall after discovering it online, as I was not proactively notified. When I arrived on time, I was told that the repair would take several hours and could not be completed that day. I was also informed — for the first time — that the fuel tank needed to be below half and the back seat needed to be empty. None of these requirements were communicated when the appointment was scheduled. I also learned upon arrival that the shuttle service only operates one-way in the morning, meaning it can drop customers off but does not provide return pickup. Because of these undisclosed constraints, no work was performed and I had to leave and reschedule, absorbing the full cost of the dealership’s lack of upfront communication. No courtesy services or goodwill accommodations were offered despite the wasted appointment. The recall was described as mandatory, which makes the lack of clear guidance and facilitation especially frustrating. Taken together, these experiences point to a broader pattern: incomplete information, transactional framing, and customer inconvenience treated as acceptable. I hope the dealership takes a closer look at how both sales and service interactions are conducted, and how much trust is either built or eroded in the process.

I’m very happy with Bill Pearce Courtesy Honda since 2020 when bought my CR-V vehicle, love the service, professionalism, customer service and the confidence of their personnel.

I have loved Bill Pierce Honda from the moment I purchased my car. Yes, I love my Honda Civic, but I truly appreciate the staff from the sales staff, the body department team that went above and beyond when my car had a warranty touch up on the paint. Not only did my car return looking like new with a full detail inside and out but my windshield always looked grainy with small pits and a blemish from a rock. I had a new windshield!!! I couldn’t have been more surprised or pleased. When I take my car in for any reason, they do a full point inspection and I feel confident it is in top shape when I leave. Special shout out to the service department who are always very friendly, professional and always in communication regarding updates on my car. Kyle, Sal, Rich, Lisa, Shuttle drivers, and anyone I may have missed. Thank you Thank you Thank you! You are all the best. I will always recommend Bill Pierce Honda to all my friends and family!

I bought a brand new 2023 Honda Ridgeline from Bill Pearce Honda in January 2023. While that sales process was as acceptable as any car buying experience can really be, I found myself returning with a service issue after about 8 months. In short, the vehicle had developed a malfunction that left it vulnerable to unauthorized access or theft due to a problem with the lock/unlock functionality. I asked for immediate assistance in addressing this issue. However, the dealership service personnel basically just shrugged of my concerned (despite acknowledging the very real issue and safety/security threat) and said that the best they could do was to schedule an appointment a week in the future (or leave the vehicle with them for an indeterminate amount of time in the event that maybe they could get too it sooner... which would still leave me without a vehicle for an undetermined amount of time).

I'm going to have to retract my earlier review of Bill Pearce Honda, and of Honda Corporation. I always enjoyed visiting their service department, and I had every single maintenance service and repair completed by them, on my 2018 CRV that I bought from them new. A couple months out of the warranty it started throwing error codes. The service department told me that they would need to replace multiple parts, even though only one of them would fix the issue, and that they had to do that because Honda told them to. They don't actually know what the issue is, nor did they try to figure that out. They just looked up a code in a computer and started replacing parts, and I have to pay. They are not willing to budge even one iota on these repairs, even though they are a known manufacturing defect, and the repair tech told me to keep my receipts, because they are covering the repairs for Ridgeline and Pilot customers, and they MIGHT cover it for CRVs. Someday. The part they replaced first was the HVAC CPU, and now they want to replace the fuel injectors. Those parts are not even tangentially related, and they can't explain why they would both need to be replaced for the same issue. They just keep saying over and over, Honda corporate made us do it, every car manufacturer is like this. Saying "everybody is a piece of crap, and so we are too", is not as convincing of an argument as they think it is.

Dudley is my hero. I bought several cars from Dudley he is so kind and knows that older women need extra attention and care. He always delivers and stays in touch. I love Bill Pearce Honda thank you for taking care of me like family.

Bill Pearce Honda was like a balm on an endlessly painful car buying experience. After being screwed over by an online dealer (Vroom), I was ready to drive my current car until the wheels fell off (at 150k miles, that would be soon). I happened to find the same car I'd been trying to purchase from Vroom, but two years newer and only a little more expensive. I'd had to unwind my previous deal when they lost the vehicle for a week, and a month later I was still waiting for delivery. With BPCH, I found the vehicle, sent an inquiry, and was approved about an hour later. I drove down after work, took a test drive, and was out of their finance office, keys in hand, within two hours. Darrick was friendly, courteous, and as transparent as possible. Thank you for helping to restore my faith in people and giving me as painless an experience as a car buying venture can be!

I bought a used truck from this dealership. It didn't suit my needs. I made a mistake that I tried to rectify in one week's time. I was happy to spend MORE (by a third) money on a different vehicle. They tried to hammer me for thousands of dollars in what I thought was unfair pricing. And, they made me wait almost an hour for an unsatisfying conclusion.

From the moment we walked through the front door we received amazing customer service. Thanks to Rebecca, Oscar and Craig. You guys made our purchase awesome!!

I brought my 2016 Honda HRV in for an oil change on 11/12/19, but I had other concerns about tire rotation, etc. Betty was very personable and knowledgeable about my situation, and explained the 10K mile service to me. It was exactly the type of service I needed and she also made sure to send another employee over to the waiting room to speak to me about a possible trade in. All of my questions were answered and I couldn't have asked for a better experience.