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I bought my Honda new in 2005 and have always taken it to Bill Pearce to be serviced. I've never had a problem with my car or the service or the people.... Only once did I take my car somewhere else to get oil changed and it cost me the same amount as the dealership!
Their service department is Horrible. Would recommend going here or buying from them. Scam artists Everytime they change my oil they get grease all over... my carpets!
I shopped for a new 2018 HR-V at Pearce Honda in Reno and bought the same car in Carson City at Micheal Hohl Honda for thousands less ! Thousands less... for a Honda is a lot of money considering they are a relatively inexpensive vehicle. Micheal Hohl Honda presented a customer friendly enviornment and offered the best price , by far , when compared to Pearce Honda in Reno !
Unprofessional and ZERO customer service! I texted David less than 24 hours after a drive of the Civic that I would close if it was $800 less than what... he'd quoted the day before and told me to 'SHUT UP'! I reached out to his manager and his manager told me that David wouldnt say that and it was way too under budget. I told them I dont care if I come under $2k no one in the customer service business should ever tell their customer to shut up! Dont worry Michael Hohl in Carson city came down more and knows how to treat a customer! Bill Pearcest staff needs an attitude adjustment and some training.
Went onto the lot at Honda looking for a pre owned awd vehicle. I met Darrick on the lot and he helped me find the perfect vehicle. There was no back and... fourth and the process could not have been smoother. I was in and out within a very reasonable time (considering how long I know it has always taken at every other dealership I have bought a car at). Friends have told me about the quality of service they have received as well as quality vehicles from Bill Pearce and now I have the pleasure of agreeing with them first hand. Thank you Darrick and Bill Pearce Courtesy Honda!
Ryan Alford was my "luck of the draw" in this car-buying experience!! From the time I walked up to the dealership and was lucky that Ryan approached me...through... the choice of car/extras/warranty/and set-up of systems in the car... Ryan was there with me all the way. I must commend him for true "Service after the Sale"!! Do yourself a favor and ask for Ryan...even calling to make an appointment with him before you go to the dealership. Although I have not had need for any repairs to my Honda Civic Touring thus far, the service department has answered questions regarding various safety functions, tire pressure standards and general automotive knowledge for me as an owner. The oil change was done quickly and the wait in Bill Pearce's facility was pleasant. I am impressed. I live in California but I drove to Bill Pearce Honda in Reno, NV, to purchase my Civic...and I'm glad I did. Don't let it frighten you to cross the State line. Once I made contact with Ryan, it was all worth it. The process of getting the car registered in CA was not at all daunting. This is the first time in my life that I can say that the car-buying experience was enjoyable. Thank you to Ryan, my salesman. Also, thank you to Reggie in Finance for helping me to manage the money side of the purchase.
I have had my Honda serviced here since I moved to the area 3 years ago. I decided to trade in my old car and what a great decision. I got a fair deal... up front, my salesperson Russell was amazing and Reggie got the finance paperwork done fast. Everything was simple and up front, no surprises. The finance guy even showed my everything up front on an iPad and mad it easy to finish the process.
Overall excellent buying experience from start to finish! Salesman Allen was very friendly and went over all the car features. The Finance Manager Oscar... was very pleasant, professional and made the process as easy as possible. I would definitely recommend to friends and family.
Brought in my Accord for a recall and oil change. Kyle was helpful and answered all my questions. Finished sooner than I thought. Will be back to lease... a new Accord later this year.
I will never use the service of this company again. I found the employee I worked with and his manager to be rude and arrogant. The worst customer service... experience I've experienced in 50 years of dealing with car dealers. Furthermore, their website says "Plan your visit: People typically sent 15 min to 1 hr here"; which is completely different from my experience. I made an appointment 2 months in advance for a simple warranty repair and was told when I arrived that "the appointment I made was only with the service advisor" and not when car was scheduled to be serviced; and that they would get to it sometime between then and closing, which was 4 hours later. I feel this could have been accomplished in significantly less than an hour. This experience is totally different than I've had with other dealers. My recommendation is to find a dealer or independent that you can trust.