Germain Honda of Ann Arbor

Reviews

4.6 out of 5 4.6
226 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 21, 2019

    After trying a few others dealers I can say Germain is the best by FAR. Jason and crew made the whole experience enjoyable. Highly recommended.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your overall satisfaction with Jason and our team. Best Regards, Jim Farkas General Manager

  • 3.0 out of 5
    June 11, 2019

    Everything with my salesman went great. He worked with me, although, as with any dealer, he was a bit dodgy when I tried to get the costs itemized. I hate... the game you have to play with these people. It all was reasonable until hitting the final signing with the manager. He wanted to sell me tire insurance and I heard him out and politely refused. He continued to sell it and then said if I can’t afford $6/mo for tires, maybe I can’t afford a car or much else in my life. Plenty of articles outline why this insurance is not a bargain, which was my suspicion, which he mocked. You know what’s not worth $6/mo? This review.

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    Shopped for a new car
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    Dealer Response

    We sincerely apologize for your recent experience and any misunderstanding that occurred. Our goal is to provide a quality car buying experience at ev...ery touch point while watching out for our guests best interest. We would be remiss in our promise if we did not offer you options to protect your investment at an affordable price. We understand that not all our guests are inclined to purchase the extra protection and appreciate your feedback as it helps us to better serve our guests going forward so that we are more precise in our presentation to prevent any misunderstandings. Best Regards, Jim Farkas General Manager

  • July 13, 2019

    As a new customer, Brock treated us right. The car was gone thru in a way that expressed real value of the safety and opinion of the end user.

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    Shopped for a used car
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    Dealer Response

    We thank you for leaving Brock this awesome review and for your business. We are happy to know your visit was the 5-star experience we pride ourselves... on delivering to our guests. Best Regards, Jim Farkas General Manager

  • 5.0 out of 5
    June 7, 2019

    The staff was uniformly courteous and helpful. Everything was clear and the process went as quickly as I wished; never felt rushed, but there was no delay.

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    Shopped for a new car
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    Dealer Response

    Thank you for choosing Germain Honda of Ann Arbor for your automotive needs. We are happy to know you enjoyed working with our team. Please let us kno...w if there is anything further you may need. Best Regards, Jim Farkas General Manager

  • 5.0 out of 5
    May 30, 2019

    Jason is awesome, he helped me to find a new car quickly, which was great because my previous car had just been totalled, and was very helpful in guiding... me through the whole process!

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for letting us know that Jason took excellent care of you. Please let us know if there is anything further we may do. Best Regards, Jim Far...kas General Manager

  • 5.0 out of 5
    May 2, 2019

    My sales representative was so knowledgeable and personable. It was so easy to talk to him and explain what I needed in a vehicle. Especially since I was... transitioning from a Jeep to a Honda Civic.

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    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for letting us know that your visit was a positive one. Please let us know if you need anything further. Best Regards, Jim Farkas General M...anager

  • 5.0 out of 5
    May 1, 2019

    Justin was a pleasure to work with. He was not pushy, but provided all of the information that I needed to make a decision, and was able to work with the... particularities of our situation. I would definitely recommend Germain and Justin in particular.

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    Shopped for a new car
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    Dealer Response

    Thank you for your business and kind recommendation of Justin and our dealership. Best Regards, Jim Farkas General Manager

  • 5.0 out of 5
    April 26, 2019

    I went in looking to buy a new 2019 Honda Fit and the people at Germain Honda were more than accommodating. They weren't pushy in the least, I felt that... my wants and needs were heard, and everything was done efficiently.

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    Shopped for a new car
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    Dealer Response

    Thank you for choosing Germain Honda of Ann Arbor for your recent automotive needs. If there is anything further we may do for you, please let us know.... Best Regards, Jim Farkas General Manager

  • 5.0 out of 5
    April 24, 2019

    They approached the sale with confidence in their product and the assurances of support which were suitable for purchasing a new car. I usually buy used... cars but felt they added value.

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    Shopped for a new car
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    Dealer Response

    Congratulations on your new Honda. We appreciate your business and positive feedback about your visit. Best Regards, Jim Farkas General Manager

  • 5.0 out of 5
    April 22, 2019

    My first car buying experience here. Kay was very friendly, helpful, with good understanding in what a customer needs. She is knowledgeable, patient, and... efficient, yet being very polite when introducing to me what additional options and accessories I could have when buying a new car. Even though the delivery was somewhat delayed due to high show room traffic, Kay and her colleagues did a very nice job in the Paper work and delivery. I had a very good experience here, and would come back to this dealer in the future. I had been to different car buying events throughout the years and I would highly recommend Germain and Kay to future new car buyers

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your first car purchase. We are honored that you chose Germain Honda of Ann Arbor for this exciting event. Your kind words about yo...ur experience with Kay are greatly appreciated. Best Regards, Jim Farkas General Manager

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