Germain Honda of Ann Arbor

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
232 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 31, 2019

    We went to just look, but left with a great car! The staff was friendly, knowledgeable and never pushy. Excellent dealership- we highly recommend Germain... Honda!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for such a wonderful review of our dealership. We congratulate you on the purchase of your new car and look forward to building a lasting re...lationship. Best Regards, Jim Farkas General Manager

  • 5.0 out of 5
    August 17, 2019

    No pressure experience, Desmond was fantastic. He was fast and easy to work with. Very flexible and easy to get in contact with. Made buying a car after... insurance payout easy!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We thank you for sharing your positive experience with Desmond. Our team is committed to ensuring our guest's complete satisfaction by providing quali...ty service at every touchpoint. Best Regards, Jim Farkas General Manager

  • October 5, 2019

    Can’t complain at all from these guys! They were quick, professional, and no-nonsense. Quite refreshing from the typical high pressure tactics used by... many other dealerships.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We thank you for the positive feedback and your business. Here at Germain, we work hard to provide the ultimate guest experience. Best Regards, Flavi...o Galasso General Manager

  • 5.0 out of 5
    July 29, 2019

    They were very busy. They went out of their way to make sure I was going to get the vehicle I came to get. I had driven over two hundred miles to see this... particular vehicle. I would highly recommend them.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for traveling to Ann Arbor and allowing our team the opportunity to assist you with your recent automotive needs. We appreciate your busines...s and kind words. Best Regards, Jim Farkas General Manager

  • 2.0 out of 5
    July 23, 2019

    Maybe the salesman?? but worst buying experience ever. Good car- terrible experience. 9hrs total to complete and I knew exactly what I wanted. Never... again

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We sincerely apologize for your experience and thank you for taking the time to speak with our Managers regarding your concerns. Best Regards, Jim F...arkas General Manager

  • 4.0 out of 5
    July 19, 2019

    Germain had the best value for what I was looking for. I drove it, discussed price then purchased it. Couldn't get any easier than that.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We thank you for your business as well as for the positive feedback about your visit. Best Regards, Jim Farkas General Manager

  • 5.0 out of 5
    July 13, 2019

    As a new customer, Brock treated us right. The car was gone thru in a way that expressed real value of the safety and opinion of the end user.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We thank you for leaving Brock this awesome review and for your business. We are happy to know your visit was the 5-star experience we pride ourselves... on delivering to our guests. Best Regards, Jim Farkas General Manager

  • 5.0 out of 5
    June 21, 2019

    After trying a few others dealers I can say Germain is the best by FAR. Jason and crew made the whole experience enjoyable. Highly recommended.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your overall satisfaction with Jason and our team. Best Regards, Jim Farkas General Manager

  • 3.0 out of 5
    June 11, 2019

    Everything with my salesman went great. He worked with me, although, as with any dealer, he was a bit dodgy when I tried to get the costs itemized. I hate... the game you have to play with these people. It all was reasonable until hitting the final signing with the manager. He wanted to sell me tire insurance and I heard him out and politely refused. He continued to sell it and then said if I can’t afford $6/mo for tires, maybe I can’t afford a car or much else in my life. Plenty of articles outline why this insurance is not a bargain, which was my suspicion, which he mocked. You know what’s not worth $6/mo? This review.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We sincerely apologize for your recent experience and any misunderstanding that occurred. Our goal is to provide a quality car buying experience at ev...ery touch point while watching out for our guests best interest. We would be remiss in our promise if we did not offer you options to protect your investment at an affordable price. We understand that not all our guests are inclined to purchase the extra protection and appreciate your feedback as it helps us to better serve our guests going forward so that we are more precise in our presentation to prevent any misunderstandings. Best Regards, Jim Farkas General Manager

  • 5.0 out of 5
    June 7, 2019

    The staff was uniformly courteous and helpful. Everything was clear and the process went as quickly as I wished; never felt rushed, but there was no delay.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for choosing Germain Honda of Ann Arbor for your automotive needs. We are happy to know you enjoyed working with our team. Please let us kno...w if there is anything further you may need. Best Regards, Jim Farkas General Manager

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