Reviews
Write a reviewGreat buying experience from Germain Honda
Drove from NJ to Ann Arbor, Michigan, to purchase a 2016 Infiniti Q70 from Germain Honda. Jason Loren was my sales guy. Jason is the consummate professional. He was always attentive, efficient, thorough, and a true gentleman. I bought the car sight unseen. Jason sent me a detailed video, carfax, copy of original window sticker, and all the information I requested prior to making a decision. The purchase was smooth and pleasant. The Infiniti Q70 is a terrific, quality vehicle that, paired with the excellent service provided by Jason at Germain Honda, made for a fantastic experience."
Great buying experience from Germain Honda
Drove from NJ to Ann Arbor, Michigan, to purchase a 2016 Infiniti Q70 from Germain Honda. Jason Loren was my sales guy. Jason is the consummate professional. He was always attentive, efficient, thorough, and a true gentleman. I bought the car sight unseen. Jason sent me a detailed video, carfax, copy of original window sticker, and all the information I requested prior to making a decision. The purchase was smooth and pleasant. The Infiniti Q70 is a terrific, quality vehicle that, paired with the excellent service provided by Jason at Germain Honda, made for a fantastic experience."
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share this amazing review and for traveling to Ann Arbor to work with Jason! We are overjoyed that Jason could make things happen for you and ensure that your visit was an all-around success! We thank you for allowing us to assist you with this special purchase, as well as for your kind recommendation. Congratulations on your new vehicle- on behalf of Jason and the entire team. Best Regards, Jim Farkas General Manager
I wanted to express my appreciation to Hunter Matthews
I wanted to express my appreciation to Hunter Matthews and the great staff at Germain Honda. My wife and I purchased a used vehicle on a Saturday afternoon and to say the least my experience was a 10 out of 10! Hunter was friendly and knowledgeable which made our buying process extremely easy. They have a great team at Germain Honda and I highly recommend Hunter and the crew if you're looking for a vehicle, it was worth the drive to Ann Arbor! My car has exceeded my expectations and I'm very pleased with the entire experience.
I wanted to express my appreciation to Hunter Matthews
I wanted to express my appreciation to Hunter Matthews and the great staff at Germain Honda. My wife and I purchased a used vehicle on a Saturday afternoon and to say the least my experience was a 10 out of 10! Hunter was friendly and knowledgeable which made our buying process extremely easy. They have a great team at Germain Honda and I highly recommend Hunter and the crew if you're looking for a vehicle, it was worth the drive to Ann Arbor! My car has exceeded my expectations and I'm very pleased with the entire experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We thank you for traveling to Ann Arbor and allowing Hunter and our team to provide you with a quality Germain sales experience. We know you will continue to enjoy the ownership of your pre-owned car and appreciate you providing such kind and positive feedback about your sales experience with us. Best Regards, Jim Farkas General Manager
We brought my wife's 2020 Honda Fit in for service today
We brought my wife's 2020 Honda Fit in for service today because the car required a jump start earlier in the day. Chris O'Lear on the service team brought the car in for service earlier than the scheduled appointment so my wife would not have to wait. They did a thorough evaluation of the battery and determined that it needed replacement (fortunately it was under warranty). After my wife checked out, he texted me to let me know the rest of the electrical system was fine and that the battery replacement resolved the issue. Chris' professionalism and excellent customer service was most appreciated.
We brought my wife's 2020 Honda Fit in for service today
We brought my wife's 2020 Honda Fit in for service today because the car required a jump start earlier in the day. Chris O'Lear on the service team brought the car in for service earlier than the scheduled appointment so my wife would not have to wait. They did a thorough evaluation of the battery and determined that it needed replacement (fortunately it was under warranty). After my wife checked out, he texted me to let me know the rest of the electrical system was fine and that the battery replacement resolved the issue. Chris' professionalism and excellent customer service was most appreciated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re pleased to know that your experience with us was a good one! Thank you for entrusting us with the care of your wife's Honda Fit and for taking a moment to recommend us to others. Your kind words regarding your service experience with Chris are greatly appreciated, and we hope you won’t hesitate to let us know if we can serve you in the future. Best Regards, Jim Farkas General Manager
Always a Little Extra
I correctly assume the technical competence of the service providers at Germain Honda and you can’t match their friendliness. Because of age and disability, they allowed me to remain in my car for an oil change but denied me the carnival ride with it on the hoist to change the tires. Instead, they picked up and returned the car from my home to provide this service. Their “going the extra mile” in this way has been my experience with them over the years and I an deeply grateful.
Always a Little Extra
I correctly assume the technical competence of the service providers at Germain Honda and you can’t match their friendliness. Because of age and disability, they allowed me to remain in my car for an oil change but denied me the carnival ride with it on the hoist to change the tires. Instead, they picked up and returned the car from my home to provide this service. Their “going the extra mile” in this way has been my experience with them over the years and I an deeply grateful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for choosing Germain Honda of Ann Arbor for your automotive service needs. Our team works hard to ensure our guest's complete satisfaction and will be happy to accommodate our guests to the best of our abilities. See you at your next visit. Best Regards, Jim Farkas General Manager
Took my car in for service and was very happy with my
Took my car in for service and was very happy with my service advisor, Mike Delaney. He took extra time to explain everything I would need to have done on my visit. Explained why things needed to be done and cost. He listened to my concerns, with current issues I had with my Car. Thank you
Took my car in for service and was very happy with my
Took my car in for service and was very happy with my service advisor, Mike Delaney. He took extra time to explain everything I would need to have done on my visit. Explained why things needed to be done and cost. He listened to my concerns, with current issues I had with my Car. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We're glad you felt well accommodated and informed during your service visit. We appreciate your business and hope to work with you again in the future. Best Regards, Jim Farkas General Manager
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Tried reserving and inquiring about accessories added to
Tried reserving and inquiring about accessories added to New Civic Sport; summer 2021. I had initially spoken to Shak in person, with promise. A short while later I had emailed him (as I lived in another city) about reserving a new car and having some things added. He responded incomprehensibly and when I replied to get clarification, I never heard back. There were also failed attempts at calls, and in all I never heard back from anyone. Ended up buying from another dealership.
Tried reserving and inquiring about accessories added to
Tried reserving and inquiring about accessories added to New Civic Sport; summer 2021. I had initially spoken to Shak in person, with promise. A short while later I had emailed him (as I lived in another city) about reserving a new car and having some things added. He responded incomprehensibly and when I replied to get clarification, I never heard back. There were also failed attempts at calls, and in all I never heard back from anyone. Ended up buying from another dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are sorry to learn of your dissatisfaction with our dealership. Our team takes these matters seriously and has investigated your concern. Our records indicate that you reached out to our dealership in August of 2021 and at that time we did not have a vehicle that met your request. Shak provided follow-through via email all the way through October 2021 which is when we began taking deposits for “On Order Units”. At this time, the timeline did not meet your expectations and you requested not to be contacted further. We are pleased to know that you were able to find the perfect vehicle that met your expectations and wish you many safe and happy miles in your new ride. Best Regards, Jim Farkas General Manager
"Our records indicate that you reached out to our dealership in August of 2021 and at that time we did not have a vehicle that met your request." --> Correct, I stopped in at the location in that time frame; to which you had NOTHING. Not just a Civic -- nothing. New, used, or other. I dont hold the dealership at fault for this but, don't try to PR the reality. "Shak provided follow-through via email all the way through October 2021 which is when we began taking deposits for “On Order Units”. At this time, the timeline did not meet your expectations and you requested not to be contacted further." --> The level of crap in this is astounding. First of all, I contacted Shak in October regarding deposits (which is why I emailed him) and with other questions. There was no "follow-through" before this.... 10.20.21 my initial email 10.21.21 his initial response saying he will look into what's coming in, while not addressing any other questions I had stated. (Later that day - 2nd email from Shak) a list of a couple cars with dates. Still not addressing any questions in my initial email. 10.30.21 Final email overall -- FROM ME --looking for clarifications, after stopping in again (He was not there nor did anyone else try to assist me) and failed calls from the previous week. No replies. No call backs. Not ONCE did I address a "timeline" nor "request" to not be contacted further. If I could give you a negative score I would, especially after this b.s. response to white wash your failings.
Germain is not good
Worst service imaginable, rude, incompetent and uneducated. They will blame you any chance they get. My vehicle was only serviced there, no place else. Their service staff is so incompetent they were not even able file their own service records correctly and i was accused of using "after market parts" as why my spark plug blew my engine out...I also had to replace my brakes twice in less 3000miles, 143,897(1/27/2020)then again at 146,689 (7/10/2020). Carfax is a great thing, it keeps all your records even if your dealership (Germain) can't, it shows everywhere I had service... So to review - their customer service is poor, they will blame you! And there mechanics can't put in a spark plug or change brakes correctly.
Germain is not good
Worst service imaginable, rude, incompetent and uneducated. They will blame you any chance they get. My vehicle was only serviced there, no place else. Their service staff is so incompetent they were not even able file their own service records correctly and i was accused of using "after market parts" as why my spark plug blew my engine out...I also had to replace my brakes twice in less 3000miles, 143,897(1/27/2020)then again at 146,689 (7/10/2020). Carfax is a great thing, it keeps all your records even if your dealership (Germain) can't, it shows everywhere I had service... So to review - their customer service is poor, they will blame you! And there mechanics can't put in a spark plug or change brakes correctly.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We’re sorry to learn of your disappointment with our service department. Our team works hard to ensure a positive and honest service experience and we stand behind the integrity of our staff. Best Regards, Jim Farkas General Manager
My car was not drivable so I had it towed to the...
My car was not drivable so I had it towed to the dealership five days before my actual appointment.They were able to take a look at my vehicle, fix it, and get it back to me four days before my actual appointment. I really appreciated their efforts, especially around the Thanksgiving holiday.
My car was not drivable so I had it towed to the...
My car was not drivable so I had it towed to the dealership five days before my actual appointment.They were able to take a look at my vehicle, fix it, and get it back to me four days before my actual appointment. I really appreciated their efforts, especially around the Thanksgiving holiday.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for leaving us such a wonderful review. We’re thrilled that you loved your experience; our team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we appreciate your support. Best Regards, Jim Farkas General Manager
They were thorough, kept me informed of time diagnostics...
They were thorough, kept me informed of time diagnostics and express service would take. I left in a serviced car, and knowing what followup would look like regarding the outstanding issues. Perfect.
They were thorough, kept me informed of time diagnostics...
They were thorough, kept me informed of time diagnostics and express service would take. I left in a serviced car, and knowing what followup would look like regarding the outstanding issues. Perfect.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks, Janet! We're happy to hear that you had a great experience with Chris and that he made sure your car is well taken care of. We appreciate your business and look forward to working with you again in the future. Best Regards, Jim Farkas General Manager
Always friendly,helpful and honest service.All service...
Always friendly,helpful and honest service.All service advisors are doing good work.I always trust Germain Honda dealer and service employees.Professional team.Thank you all.
Always friendly,helpful and honest service.All service...
Always friendly,helpful and honest service.All service advisors are doing good work.I always trust Germain Honda dealer and service employees.Professional team.Thank you all.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your continued business and trust in our team mean so much to us all. Thank you for sharing. Best Regards, Jim Farkas General Manager
