I fear for my safety
Tedd Britt Chevrolet (Sterling, VA) and General Motors have given me the run around. They have shown gross negligence by refusing to replace my newly purchased 2020 Silverado 1500. I have been tossed around from manager to manager, from advisor to advisor. Nobody wants to be the one caught with the customer (me) in a potential lawsuit: I have put less than 15,000 miles on the vehicle, hardly owned six months. First owner. The vehicle has been in FIVE TIMES for various electrical issues including brake system failures (x3), and most recently the vehicle shut off while I was traveling 60mph. I fear for my safety. See attached invoice photos. Their staff sees you as a number - a price tag. Their “Customer Experience Manager” did not even look at me, he talked over me, and downright refused to help me - would not even give me the customer service phone number. He said it was not his problem. Incredible. Don’t waste your time, or your safety. Buy a Ford.
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (703) 450-7500 when you have a chance. Thank you again, and we look forward to hearing from you. Take care!
Poor Car Repair
Same issue with Check Engine light and differebt issue arises every time. Fix it and light still comes on
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (703) 450-7500 to discuss your concerns, as your satisfaction is of utmost importance to us.
Stooped by for a simple annual inspection. They noticed that the emissions test was coming up and offered to do it that same day, no need to come back. Saved me a lot of time and a second trip to the dealership. Very appreciative!
Thank you for choosing Ted Britt Chevrolet as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
Ted Britt Chevrolet, Sterling is fantastic! They have, bar none, the best service representatives in the industry. They are extremely attentive, helpful, polite, and professional! Another great experience, and another reason why I am a repeat customer!!
Hi there, thank you for taking the time to leave a review for us at Ted Britt Chevrolet. We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.
Be careful of this dealership
I really disappointed about the service area in this place, I really expected a good job for my car here but It wasn't. The only thing very sure in this place is that you gonna spend a lot of money and they won't give you any WARRANTY of the job. NO WARRANTY? despite the high prices of this place
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (703) 955-3610 to discuss your concerns, as your satisfaction is of utmost importance to us.
Car shuts down with my service dog inside.
I bought a 2019 Chevy Cruze in Dec 31'st, sold my 2008 vette. I bought this car for MPG and a bit bigger for my service dog. A couple weeks ago I was at a local farmers market, my dog was hot so I put her in the car (Push button start) I came back about 20 minutes later and my dog was COOKING in the car with it off. Thankfully it was only off for 5 minutes but this gave me sheer terror, I took the car to GM, asked them what they could do in extending the time frame, they were nice but ultmately refused to do anything for me. Pushed me towards GM, I worked with them for a little over a month, we got technical involved. I escalated to the Customer service facing side and they called it a "safety feature" that the car turns off after 25 minutes with a dog or child present. The district manager also ultimately refused to buy back the car. During our further training, I literally have to watch the car and make sure it doesn't turn itself off while we are waiting. I brought my service dog into the dealership and this was not told to me when I bought it, I loved the buying process but now after calling Toyota locally, they have SUV's that will not turn off and i'm stuck footing the bill. I'm now forced as a employee of one of your financial partners to go through my channels to see if we can get SOMEONES attention up higher. 9-5284447625 Here's what I want: I want you to buy back the car. So I can get into a car that will stay running if my dog needs to be in there for a limited period of time. Until I do, I'm going to make as much noise as my keyboard will allow.
My Shopping Experience
Michelle my salesperson was very professional, helpful and knowledgeable. I enjoyed working with her and would gladly do so again
We're glad to hear you found our staff was knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ted Britt Chevrolet
Had a check engine light come on - feared the worst. But it turned out it was just low on oil (high mileage vehicle) and only needed an oil change to fix. Appreciated the honesty of the service team.
Thanks for your support! We're glad to have been able to assist you, and look forward to seeing you again. Take care!
Review for sales person Sam Daugherty
Ted Britt Chevrolet's competitive pricing and placement drew my wife and I in. Though, it was the efforts of Sam Daugherty that secured the deal. He listened to our wants in a new vehicle, and upon arrival he had three vehicles, that met our parameters, pulled up next to each other, cleared of all the snow and cleaned off (it had just snowed 8 inches). Sam and his sales manager Angel worked with us on the pricing and got us to a range that we had in mind, and thus into a new 2019 RS Cruze, a car we really enjoy!
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you so much again for your feedback! We hope you have a great day!
I lease a new car every 3 years and I have gotten the last two from Ted Britt Chevrolet. They have always been extremely responsive during the buying process and gotten me exactly the car I wanted. Service is also a breeze. They contact me when my car tells them it needs service. I make the appointment online and the process is straight forward and easy.
Hello, we set high expectations for ourselves so it?s gratifying to hear you had great experiences with us. We sincerely value your business and look forward to your next visit!