Ted Britt Chevrolet Sterling

3.9 out of 5 (3.9) 100 reviews

Dealer on Cars.com since October 2012

Currently in stock!

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Today's Hours

Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 4:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 8:00 PM
Sun 12:00 PM - 5:00 PM
Mon 7:00 AM - 9:00 PM
Tue 7:00 AM - 9:00 PM
Wed 7:00 AM - 9:00 PM
Thu 7:00 AM - 9:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 4:00 PM
Sun 12:00 PM - 5:00 PM

Reviews

3.9 out of 5 3.9
100 lifetime reviews.
  • September 8, 2017

    I just purchased a used 2017 Toyota Tacoma from this dealership. I drove from Fredericksburg, Pennsylvania because they gave me the best deal. I was l...ooking for the past month local in my area and it seemed like no dealership wanted to make a deal and sell a truck. So I emailed Ted Britt Chevrolet and inquired about the Tacoma they had for sale. Antonio was my salesman and he not only emailed me but called me as well. I explained to him what I wanted in a monthly payment and he got the Manager Dave on the phone. Short and sweet, we made a deal and I put a $500 hold on the truck. I just returned home from Virginia with my Tacoma and couldnt be more happier with my salesman and my buying experience. I would highly recommend salesman Antonio and this dealership. I had a GREAT buying experience! I could not be more pleased!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 1.0 out of 5
    May 25, 2018

    If I could give 0 stars I would. I dropped my 2013 Chevy Cruze with 79k miles off on Monday 5/12 and was told the the repairs (a transmission replacem...ent - WRONG diagnosis btw) would be done by Friday 5/18. When I did not receive a call on Friday I called in to get an update. I did not receive a call back. I called again on Monday 5/28 and was told my account rep would call me back but was unavailable. On Wed 5/23 the loaner got hit in the parking lot and I called again (to inform them and get an update), finally talked to a service receptionist (probably since it involved their car since they obviously care nothing for their customers) who told me that NOTHING had been done to my car and that there seemed to be new recommendations. He told me he would have to talk to an actual technician and call me the next day. No less than 5min later I get a call back from another receptionist who tells me my car has no transmission issues. But they THINK it needs a new coil pack, spark plugs, and fuel/air induction. They gave me an estimate for $1.2k. I picked up my car the next day. Took it to another mechanic who immediately diagnosed it with needing the coil pack +/- the induction. Which took less that 5min to fix and cost less than $200. Oh and my spark plugs look great and my transmission is fine. These people do not care about you, your time, or your car. They only wanted money and literally threw a bunch of "fixes" at me without even bothering to find the problem. I had called multiple times regarding the misfires in the weeks prior to it getting more frequent and was told that there was nothing they could do since the check engine light was not coming on so it wouldn't be throwing codes. Oh and the Cruze has 1 connected coil pack instead of separate coils. So since only one cylinder was misfiring THE LIGHT WONT COME ON. They call themselves "technicians" yet cant even make a simple deduction without codes which may or may not show up. And they even drove it and STILL misdiagnosed it. Honestly I wouldn't even be upset if it was just a misdiagnosis. Mistakes happen. I am upset I was never once updated. And they couldn't even be bothered to return my calls. They had my car for 12 days. 11 of which they could have called me but could not be bothered. I had used the service department 2x prior to this visit. I had always dropped my car off both times and gotten a loaner vehicle. The repairs seemed to take longer then they should but I got the loaner and the service technician had kept me up to date on what was going on. Most of it was covered under warranty but I now wonder how much of that actually needed to be done. STAY FAR AWAY if you value your car your time and your money.

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 5.0 out of 5
    April 9, 2018

    Very quick and easy transaction and the car was beautifully detailed, clean and ready to take home Sales person name: Mohamed Elbijri and his manag...er

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us ...a call or stop by. Have an awesome day!


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Service Shop

Service Reviews

lifetime reviews of the Service Department.

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Service Pricing

    Oil, Filter Change

    $19.95 and up*

    Cabin Filter Replacement

    $109.95 and up*

    Car Wash

    Complimentary

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since October 2012

We're not just a new Chevrolet dealership, serving Sterling, Washington DC, Alexandria VA and Arlington VA; we're your neighbors.

As such, you can expect to always be treated in a neighborly fashion. This is true regardless of whether you're here to test drive a new Chevrolet in Sterling or used car, get an estimate on your car, secure auto financing, or figure out exactly what auto part you need.

In exploring the new Chevrolet inventory available at our Sterling-area showroom, you'll find everything from classic picks to new favorites, including the Cruze, Malibu, Equinox, Silverado 1500 and Sonic. And while, you can do much of your pre-buy research online, Ted Britt Chevrolet, serving Sterling, Washington DC, Alexandria VA and Arlington VA is always happy to share specs, compare different models such as the new Chevy hybrid or electric cars and present you with other options that might also suit your lifestyle. Our ultimate goal is for you to be satisfied with your decision for hundreds of thousands of miles to come.

"We do the deals others can't and won't!"
Ted Britt Chevrolet Sterling
46990 Harry Byrd Hwy Sterling, VA 20164
New (703) 666-8559
Used (703) 659-0341
Service (703) 468-1853
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