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I lease a new car every 3 years and I have gotten the last two from Ted Britt Chevrolet. They have always been extremely responsive during the buying process... and gotten me exactly the car I wanted. Service is also a breeze. They contact me when my car tells them it needs service. I make the appointment online and the process is straight forward and easy.
Horrible, horrible service. Our salesman told us we could put a down payment down in order to save the car as we needed to wait for our insurance check... for totaling out our previous vehicle. We signed the paperwork and went to another building to get our tags and title worked out and pay our down payment. Waited half an hour and only got a hold of someone after a random employee walked by and we inquired as to when we would be helped. Then we're told that they could not hold the car for the down-payment amount we were promised and would have to pay that day and that they could not promise the vehicle would be there. Needless to say we made them shred our paperwork and we walked away. The right hand definitewdoesnt know what the left hand is doing at this place. Plus, their "processing fees" are way higher than the standard for Virginia, even for those like us who are paying cash. RUN AND FIND A DEALERSHIP THAT KNOWS WHAT THEY'RE DOING
Hi, it is disappointing for us to hear that your experience was anything less than great. We would like an opportunity to make this up to you. If you ...are willing, please reach out to us at (703) 955-3610 so we can work towards a resolution.
I just purchased a used 2017 Toyota Tacoma from this dealership. I drove from Fredericksburg, Pennsylvania because they gave me the best deal. I was looking... for the past month local in my area and it seemed like no dealership wanted to make a deal and sell a truck. So I emailed Ted Britt Chevrolet and inquired about the Tacoma they had for sale. Antonio was my salesman and he not only emailed me but called me as well. I explained to him what I wanted in a monthly payment and he got the Manager Dave on the phone. Short and sweet, we made a deal and I put a $500 hold on the truck. I just returned home from Virginia with my Tacoma and couldnt be more happier with my salesman and my buying experience. I would highly recommend salesman Antonio and this dealership. I had a GREAT buying experience! I could not be more pleased!
I went to buy a car for my daughter and after an hour I finally found something that would work for her. I then told the salesman that I had to be under... $200 per month and that I was going to out $500 down. Keep in mind that the car was only 11k. When i went to test drive the car, the battery was dead and I noticed that the car definitely had some front end damage (which was apparently not reported to Carfax), and some big pain issues. I attempted to work with the salesman and his manager. They came back to me with a deal that would require me to spend $215 per month and put $1000 down. I respectfully thanked them for their time and told them to have a nice night. A couple of days later a salesperson named Angel started texting me. He was extremely rude and condescending. I kept his text messages so that I can show them to the Ted Britt management team and to my lawyer. DO NOT BUY A CAR FROM HERE. ANGEL SHOULD ALSO BE FIRED. Me and my family have bought 10 cars from Ted Britt Fordand we have even referred Ted Britt Ford in the past, but Ted Britt Chevy has ruined the nearly 25 year relationship.
Very nice people, was contacted back within mins of requesting about a truck. Never pushy, but mad sure i was taken care of . Would definitely recommend... to family and friends
Hi, we're happy you found our staff to be so supportive during your experience here at Ted Britt Chevrolet. We hope to see you soon!
Great deal! Great customer service and knowledge of vehicles! We got the perfect Tahoe! And love that there are no more stacks of papers to sign and... file...everything is on a thumb drive!!
Our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance in the future. Take ca...re!
I walked in thinking nothing was gonna happen, and drove off with a car I absolutely love! The customer service was amazing all around. Was treated like... family!
Hi there, we are very happy to have provided you with such a positive experience! Thank you and we hope to be of service to you again!
We did not ultimately end up purchasing from Britt, but our salesman Mas was excellent, and I want to make sure he is recognized. He is laid back, and... not pushy, but a very helpful guy with good communication. I'd highly recommend him for anyone that is going to Britt and looking to purchase.
Thanks for the kind words and recommendation! Please don't hesitate to reach out if there's anything additional we can do for you!
If I could give 0 stars I would. I dropped my 2013 Chevy Cruze with 79k miles off on Monday 5/12 and was told the the repairs (a transmission replacement... - WRONG diagnosis btw) would be done by Friday 5/18. When I did not receive a call on Friday I called in to get an update. I did not receive a call back. I called again on Monday 5/28 and was told my account rep would call me back but was unavailable. On Wed 5/23 the loaner got hit in the parking lot and I called again (to inform them and get an update), finally talked to a service receptionist (probably since it involved their car since they obviously care nothing for their customers) who told me that NOTHING had been done to my car and that there seemed to be new recommendations. He told me he would have to talk to an actual technician and call me the next day. No less than 5min later I get a call back from another receptionist who tells me my car has no transmission issues. But they THINK it needs a new coil pack, spark plugs, and fuel/air induction. They gave me an estimate for $1.2k. I picked up my car the next day. Took it to another mechanic who immediately diagnosed it with needing the coil pack +/- the induction. Which took less that 5min to fix and cost less than $200. Oh and my spark plugs look great and my transmission is fine. These people do not care about you, your time, or your car. They only wanted money and literally threw a bunch of "fixes" at me without even bothering to find the problem. I had called multiple times regarding the misfires in the weeks prior to it getting more frequent and was told that there was nothing they could do since the check engine light was not coming on so it wouldn't be throwing codes. Oh and the Cruze has 1 connected coil pack instead of separate coils. So since only one cylinder was misfiring THE LIGHT WONT COME ON. They call themselves "technicians" yet cant even make a simple deduction without codes which may or may not show up. And they even drove it and STILL misdiagnosed it. Honestly I wouldn't even be upset if it was just a misdiagnosis. Mistakes happen. I am upset I was never once updated. And they couldn't even be bothered to return my calls. They had my car for 12 days. 11 of which they could have called me but could not be bothered. I had used the service department 2x prior to this visit. I had always dropped my car off both times and gotten a loaner vehicle. The repairs seemed to take longer then they should but I got the loaner and the service technician had kept me up to date on what was going on. Most of it was covered under warranty but I now wonder how much of that actually needed to be done. STAY FAR AWAY if you value your car your time and your money.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (703) 955-3610 to discuss your concerns, as your satisfaction is of utmost importance to us.
Very quick and easy transaction and the car was beautifully detailed, clean and ready to take home Sales person name: Mohamed Elbijri and his manager
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us ...a call or stop by. Have an awesome day!