Ted Britt Chevrolet Sterling

STAY AWAY! I negotiated an out-the-door price over the phone(as you should do to stay away from their sales pressure tactics) with their GM Angel and we came to an agreement. I told him I would be there between 7 and 8 that evening to pick up the car. When I got there they had SOLD THE CAR TO SOMEONE ELSE. I drove an hour each way and did all the negotiating for absolutely nothing. They clearly have no respect for you or your time.

Extremely unsatisfied with this dealership. The service department is the most chaotic and unprofessional experience I've ever had. I bought a truck from them, that needed a new rim and paint touch to. After two months of broken promises, no communication unless I showed up on site, and more work being done to the truck I didn't authorize, I ended up canceling the deal. The general manager failed to call me, even after I left several messages, didn't even bother to talk to me the day I showed up to cancel the deal. Even though he was there. This place is doesn't take responsibility for the actions and lack of effort by its employees. Don't bother to buy anything from them. You may or may not have to deal with this pathetic service department.

Jorge, Mark & Jason were so great. Ted Britt Chevrolet has the best group of workers , when it comes to techs , service advisor (Jorge) , Service manager Mark & GM Jason. This group of gentlemen have helped me with any issue I have with out any hesitation. They are there to answer any questions or concerns that I have at any moment with out any hesitations. If something can?t be done they will guide me on the best route to take to make sure I am satisfied. Jorge in specific was there through out the whole process helping me out every step of the way. He would guide me step by step & even show me hands on on how to do a process. Thank you to the great experience I?ve had I will be coming back to purchase/service any future vehicles to this dealership.

When I was buying the car, I was promised to get a free car charging station installation but that was not true. I also had to go through months of all the issues with even trying to submit my request of charger station installation that was also promised by the Ted Britt sales associate that he will handle the form submission,  which was a lie too. On top of that I am still having inconvenience of using electrical car without the charging station at my house for 7 months since I purchased it from the company. Once I was able to submit the installation request, I received an email with an estimate says that I have to pay for the installation because of some conditions that doesn't meet for the installation.  But the sale person did not tell me about that there are some condition that needs to meet. He basically tricked me to make the sale by not informing me that there are some limitations. And when I contacted with the company owner he did not take any responsibility of that either. They are not honest people, they provide misleading information just to make sales.

It was quick and smooth, everyone from finance to sales were honest and helpful.

This is the biggest ripoff. They tried to charge me $4500 for new brakes, rotors and struts (front only). I went to Jiffy lube and got everything done for $1800. 90,000 mile service was $1700. So they wanted to charge me close to $6000 for service! Absolute rip off.

I had repair work done on my car at Ted Britt Chevrolet. I have an older Buick LeSabre. My service advisor is Chris Thomas. I trust his service recommendations. He was able to procure the parts that were needed and kept me informed on the repair work. The repairs were well done and my car is running well now. I highly recommend the Ted Britt Service Department.

Arthur kept us in the loop for the car we wanted and collected needed information to make the transaction quick and smooth. If you are ordering a vehicle to be delivered, then this is the location to have it delivered to. Entirely enjoyable beyond the waiting period (it did come 2 weeks early, yes). Worth the drive and great places to eat right next door.

Greg & Kirk helped me they were excellent. They got straight to the point found me a brand new car that worked for my situation and I was in and out in less than 90 minutes. Amazing car buying experience!!!

Service advisor was not truthful, service manager did his best to try to explain their way out of the charge, very condescending and placating. Then dismissed us. If the mechanic did his job thoroughly the first time, we would not have needed to go back twice. All but one service person seemed to enjoy being there. Some of the facial expressions, eye rolling, and comments should be recorded.