Reviews
I experienced a lack of professionalism from the service
I experienced a lack of professionalism from the service advisor. His demeanor was unhelpful, and I felt he was dismissive of my needs. I also observed a disparity in his treatment of customers, noting a more accommodating approach towards a Caucasian individual compared to myself.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, Oscar, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Juan Ramos was really great to work with he took the time
Juan Ramos was really great to work with he took the time to help me with all my concerns and questions. I also worked with Robert and he was very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Clean and inviting waiting room.
Clean and inviting waiting room. Fast and friendly service my vehicle was done faster than expected
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!
Great people.
Great people. Like the people. Awesome place thank you for having me as a friend.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.
Great service.
Great service. Very friendly and helpful. Only us lithia for everything. We buy and have our cars serviced there
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust in Lithia Chrysler Jeep of Reno. We're glad to be your choice for buying and servicing your vehicles.
Great and friendly staff, made the entire process simple
Great and friendly staff, made the entire process simple got me exactly what I needed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!
On and Jason were great.
On and Jason were great. They did what I asked them to do and nothing else.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you enjoyed working with our team. Thank you for choosing Lithia Chrysler Jeep of Reno.
Honest and kept me informed of what was going on with my
Honest and kept me informed of what was going on with my vehicle. Recommend for your service needs and if you’re purchasing a vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words. At Lithia Chrysler Jeep of Reno, we're committed to keeping our customers informed and meeting all service needs.
I've had nightmares about the sales person, my car buying
I've had nightmares about the sales person, my car buying experience, and the problems following for 4 consecutive nights. Not all problems have been resolved yet. I was misled and lied to by multiple people including managers.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Ben at Lithia Reno Jeep is amazingly helpful and great to
Ben at Lithia Reno Jeep is amazingly helpful and great to deal with. Great facility also
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!