Reviews
They were friendly and courteous.
They were friendly and courteous. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Timothy, we're glad to hear that our team at Lithia Hyundai of Reno provided you with friendly and efficient service. Thank you for sharing your experience!
Fast.
Fast. No hassle service that did what they said they would do. What else can you ask for? Thanks guys!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Allen, we're delighted to hear that you had a hassle-free experience with us at Lithia Hyundai of Reno. Thank you for your kind words and support!
They installed the hitch and everything was fine.
They installed the hitch and everything was fine. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
DKONERSMAN, I apologize for the inconvenience regarding the wiring harness. It's understandable to be disappointed when expectations aren't met. Please reach out so we can discuss this further and find a solution that works for you. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com
Great service and people.
Great service and people. 15 words. Fifteenth words. 15 words. 15 words. 15 words again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us with these 15 words! The five-star rating is much appreciated. Have a great day!
Trishi was very friendly and had great customer service,
Trishi was very friendly and had great customer service, she got everything done right and had no issues with my service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Isaacibarra, we're delighted to hear that Trishi provided you with excellent service at Lithia Hyundai of Reno. Thanks for sharing your experience!
Lithia Hyundai of reno the best dealer in Reno.
Lithia Hyundai of reno the best dealer in Reno. But I don't like service center not qualified for maintenance , I schedule oil change and an air filter change, but technician did not do anything at all. I gotta come back to complain about it. So much disappointed. I will never come back to do it again. Wasting my time and my money.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Danny, We strive for quality and efficiency in all maintenance tasks, so it's disappointing to learn we fell short during your visit. Please reach out if you'd like us to address this further or assist you in any way. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com
Very efficient and helpful staff.
Very efficient and helpful staff. They are quick and communicative about all aspects of the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Lithia Hyundai of Reno. We are happy to see that you enjoyed our helpful staff. Stop by and see us again soon.
Fantastic service this time around.
Fantastic service this time around. Car got fixed under warranty and got a loaner while I waited. Thanks guys!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bennie, we're glad to hear you had a great experience with our service team at Lithia Hyundai of Reno. Thanks for the review!
Lance and the rest of the team are always very helpful
Lance and the rest of the team are always very helpful and keep my service on track. Great team
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We appreciate your support. We will be sure to pass along your kudos to Lance and the Lithia Hyundai of Reno team. Until next time, safe travels!
They overcharge for services.
They overcharge for services. Even if you're still covered under the warranty they find a way to manipulate
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Kiaayobain, I'm sorry you feel as though The Service Team didn't go to bat for you with your warranty company. The dealership is not the final arbiter of what is covered and what is not covered, all we do is diagnose the problem and relay the facts to the warranty company, the decision is entirely theirs. That said, it's always our hope the issue you're experiencing is a covered repair. We don't want you to have to come out of pocket to fix your car, especially if it's still under warranty. I don't know if your advisor offered to submit the claim to Hyundai for "Good Will" coverage, but if you would like to discuss it I can be reached at 775-682-3352 or SRobert@Lithia.com. Respectfully yours, SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com Address: 2620 Kietzke Lane Reno Nevada 89502