Lithia Hyundai of Reno

Want to give a shout out to Charae for doing such a good job getting us in our car. True professional. Recommend x 1000! We even had our 10 year old... with us and she catered to her as well.

I love how they were there for me through the whole process. I will definitely be going back as well as referring my friends and family

I've bought cars from most dealerships in Reno. Dodge, Toyota, Honda, Kia, etc. Hyundai is by far my favorite! The buying process was simple and un-pressured.... The service department is the best part!!! They always have me in and out in an hour or less and they so nice and helpful. They even offer a waiting room with wifi, tv, coffee and snacks etc and a place for the kids to play. They can't be beat!

The first person who spoke to me when I walked into the dealership was Hannah. She was helpful, funny and knowledgeable. Every question that I and my wife... had was honestly and promptly answered. We bought a used Genesis from her and are delighted with our purchase.

We have bought a Hyundai vehicle. since 1987, and this is the absolute worse purchase we have ever experienced. to start we waited in the showroom. for... the staff to end a chat around a desk, then waited for a Santa Fe to be brought up for us to see but he took the wrong keys waited some more. We took the test drive and was NEVER informed about the $50.00 gift card for a test drive. Jumping ahead to the sales office we were pressured into buying an oil change service by the salesman I refused and the finance man came in and applied more pressure. Then items were added to the cost by telling us "its included" but were never told at what cost to us. I mentioned the 5 yr 100000 warranty and was corrected that it is 10 yr 200000 mi, but again was never told it was going to cost me. Two days later I returned to the dealer and had the oil change service canceled and was told he could not rewrite the loan and I had to pay the larger amount. why should I have to pay the extra amount because of their less than honest methods. we were told the amount of overpaying would be taken off at the end of the contract. I also just learned that Hyundai incentives to buy were never mentioned to us at any time of the sale.it seems that options were never presented to us that should have been. it seems we were taken advantage of due to my being diabetic and needing to eat, and the sale was done at a confusing high speed We..... LOVE..... the Santa Fe but hate the way it was sold to us..............

Hannah sold us a car this week and she's absolutely amazing!!!! Will definitely be back because of her. She's Relatable Reliable and Knowledgeable. My... wife and I enjoyed our experience with Hyundai of Reno thanks to Hannah! Thanks Hannah!!!

My husband and I worked with both Cherae and Mathew and they were both so wonderful. Cherae reached out to us and assured us we'd be able to get a car... even as we work on rebuilding our credit and needed a second vehicle as soon as possible, other dealerships weren't nearly as helpful. We ran into a few hiccups along the way, but Mathew really cared about making sure we left with a vehicle which we appreciate so much. Mathew hung out with my husband and I the whole time we waited for all the financing to be finalized, which made it go so much faster. Super responsive to phone calls and texts before actually coming in, and put up with all my questions. He really made the process as smooth as possible. Tom was fantastic too, so funny and made a stressful situation for us not seem so bad with his determination to figure something out. We are so happy and thankful for Hyundai Lithia and the amazing staff for making sure this worked out for us. Can't thank you guys enough! Definitely will be returning for future purchases.

I worked with both Cherae and Mathew throughout my purchase. They made everything run as smooth as possible and were both extremely professional and kind.... I would highly recommend seeing them for your next purchase. The finance employee Devin was also a big help. He was able to get the lowest payment possible and even worked hard on it the following day to get an even better deal. I will be going to Lithia Hyundai of Reno for all of my vehicle needs in the future. -Aaron

The staff was very helpful and pleasant. The work was done timely and well. They called when the work was done as well. And, we were able to speak with... internet sales Joe who is always very pleasant and helpful.

Hannah was very knowledgeable and made sure that I knew about all of the bells and whistles that were available on my new Tucson. I love my new car! Thank... you Hannah and Lithia Hyundai!