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Capital Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (295 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (295 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Capital Ford from DealerRater.

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20K mile service

Staff was friendly and the service was completed in less time than estimated. Will continue to bring my vehicle back here for servicing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Couldn't be happier

Great buying experience, didn't waste much time very little haggling. Had a minor issue after buying the car but was taken care of immediately. John, Suzanne and the business office were awesome. I have already recommended another family member to buy from them. This is our second car and we will continue to buy our cars here. Best dealership I have dealt with in 18 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2015 Escape

We were shopping via the internet and were referred to Capital Ford. They had the car ready for us to see in front of the showroom. The salesman, Braydon Clark was extremely knowledgable and helpful. Everyone that we encountered was courteous and had a great sense of humor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Always a pleasure

My car gets all of it's service here. It is always a pleasure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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First time user and wasimpressed with the service.

First time user and was impressed with the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2015 Ford Explorer

This is our 3rd Ford (Ranger and Edge and Explorer) with Capital Ford in Carson City. Our sales person, Rick Stevenson, did a super job and we would recommend him to anyone. He was very helpful. Sincerely, Patti Benefiel

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service and Repair

Had problems with electrical in my 2013 Hyundai and took it in for service and was repaired quickly and satisfactory, every one was very nice and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service Dept.

Good communication and excellent service. Got me right in and out and no hidden fee?s. Thank You..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service and really clean facility

Came in with 2 problems, one took care of itself and the other was a dead battery. Electrical system was thoroughly checked out and it was determined that the battery was bad and was replaced.......Very satisfactory conclusion. Highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Satisfactory service

Everything was satisfactory and a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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