Capital Ford

Overall I am completely dissatisfied with Capitol Ford. After purchasing my car, there were items that needed to be corrected. When making the service appointments, no one knows what is going on. You constantly get transferred to different departments. I had to remind every person that I talked to that it's 2 items that need to be serviced, not just 1. However when arriving to my appointment they still had no knowledge of the second item despite multiple calls and inquiries. The service department is completely lost. When dropping off my car to be serviced, no one from the service department desks even looks up to acknowledge you. Even when they do, they point to another person and say they are handling your appointment, not me. I left my car there for a 1PM service appointment and when I returned at 4PM they did ZERO service. When asking why to the "service manager", Deavalynn, her only explanation was, "your keys hit my desk an hour ago". That is not an adequate reason. When I got her on the phone later she was combative and argumentative. In my opinion, not good managerial qualities. Long story short, my car is still missing parts and they want me to return to the service department to try this all over again. I will likely go to Corwin for all my future service needs after my experience today.

This service department is beyond terrible. The advisors obviously do not care about there job.

I was speaking with two different Ford dealerships and the professionalism, quick responses, thorough answers to my questions and overall personality of Capital Ford made it a very easy decision to purchase there over another dealership. From my initial emailing with Carlie with questions, reserving a vehicle, etc. to my interaction and final purchase with Joe, it was a completely painless process. He made sure to walk me through the entire car, explain all the tech, show me all the little things, just a really great guy that made me very comfortable during the entire process. He was great with my daughter too! The entire team at Capital Ford were friendly, quick, patient...everything I could have asked for. They were not pushy with upgrades/add ons, made sure my financing deal was right for me, stayed in communication about the cars delivery date, and had it ready to go when I got to the dealership. Trade-in was simple. I could go on and on about the great experience I had but long story short, great company and great people to work with! Highly recommend Joe Wick, and Capital Ford as a whole.

We took our truck in for an oil change and Ford recall. Apparently our truck that’s only a few years old failed the recall and they can’t give it back to us and are leaving us stranded with no vehicle and no rental offered until further notice. There is no estimate of when we will get our truck back. We now have to figure out how to get to work, kids to school etc. with no vehicle.

Our car buying process was made super easy and quick. We knew what we wanted before we went down to the dealership, called to make sure they had what we wanted BEFORE we went down, and got all the major parts of our deal done over the phone. Great customer service. We were helped by Darian and he was great from the very first phone call. He even came in on his day off to make sure the sale went smoothly.

Terrible. My car died at 55,000 miles. It’s covered under warranty which also covers rental car costs. But only after they diagnose the problem which won’t happen for7-10 days. So until then they told me I was xxxx out of luck. And if they will cover a rental it has to be a Ford from the place across the street that has no fords available. Thanks for nothing. My vehicle is a xxx and so is the customer service!!!

Worst Customer Service ever! I have a 2019 ford with 3 safety recalls. I contacted Capital Ford in February of 2020 to get the recall(s) resolved. It is now the 2nd week of November 2020 and the work has NOT been even scheduled. Every time I call, I am told it will be a few more weeks! Unbelievable! They have NEVER attempted to call me to provide an update. I HAVE to INTIATE the CALL! I am guessing since I did not buy the vehicle from them, they are just blowing me off.....Such POOR service just confirms why I did not buy a vehicle from them....not to mention they were $10k higher than where I purchased my vehicle

I own a 2017 F-350 dually which I have had many problems with. I just love the way Ford dealers blame the customer when problems arise. Same here. It's my fault the fuel pump went bad.

We purchased a maintenance agreement with Ford Motor Company to maintain our vehicle for up to 75000 miles/6 years. Our vehicle always maintained by Capital Ford and everything seemed ok, however, three months ago the battery died and we needed to replace it. Not a problem, however, they never checked or advised us that the battery cable/harness was getting corroded and when we went to replace the battery the connections were so corroded a new harness needed to be installed, a bill of almost $1000. Do I trust Capital Ford? No their service department has failed us and our vehicle. Ford Motor Company, has been an epic fail also.

First time there for scheduled servicing, cannot express my satisfaction good enough, Nancy made the appointment, Jenny the service writer was very thorough and professional, will definitely come back