Worked with Sara on a possible first car for my daughter. We did not end up buying but she was the most helpful salesperson I have worked with in a long... time.
I found Coyle online while shopping for a new 2016 Nissan Rouge. There weren't many left as the 2017 model is out and there were great discounts available... for that reason. They were about the only dealership that had what I was looking for and were responsive to my inquiries about the vehicle. So, I drove about 85 miles to get the car and even though I got there rather late, they had the car prepped and ready to go. We got the deal done quickly and I was very impressed with the no nonsense approach by the dealership. It was a truly enjoyable experience.
I bought a new Nissan Rogue from Coyle. My sales rep, Larry Wise, was professional and wasn't pushy at all! The manager and other staff members were... friendly and courteous. I highly recommend Coyle for purchasing a Nissan.
We went to Coyle to look at one specific car, a used 2015 Sentra. The salesman, Jim, was very knowledgeable about the car and answered all of our questions.... The sales manager (I apologize I forgot his name) was very accommodating. It was cold and raining and they pulled the car in the service Bay for us to look at closer....even got towels to wipe it dry. We worked together on a price that was fair for both of us. It was a great buying experience. I will be buying another car from them when my next daughter is ready!
Purchased a lightly used Hyundai from Coyle Nissan. Painless, pressure free buying experience. The car was as advertised online, no nasty surprises.... Great price, well under market value. Sales associate Jon C. was very professional and friendly; same for the F&I guy. who soft-sold the GAP and warranty, none of that pushy, tricky crap some dealers engage in. Really the most seamless, easy experience I have had with a dealer purchase. Highly recommended. Gave one less star for facilities since they are operating out of a temporary facility, but it was clean and the A/C cold so that's plenty for me, I don't need a free latte or some silly stuff like a Lexus dealer would do. Also giving high marks for their service department, my mother has her Nissan serviced here and the service staff is professional, competent, and never tries to rip her off by selling unneeded services like a lot of "stealerships". All around a good place to deal with.
We came to Coyle at the end of the year to look and test drive a used vehicle. The rebates and the prices on the new Nissans had us thinking about a new... one. We weren't able to buy before the new year but kept looking. Called to set an appointment to test drive a used vehicle. When we got there our saleperson was tied up with other customers so even though we had an appointment we never got to deal with him. That should have been the light bulb moment of "You should leave now" So we dealt with someone else. I felt like the whole time I was talking to him that I was being talked down to. I had done my homework on knowing how much my vehicle was worth, and had been looking for a vehicle on line for several months so I knew what I was looking for and what I wanted. The salesperson we originally had was very helpful in those aspects. After test driving the used vehicle and not being able to come to a deal, the most disappointing thing was that we had also expressed interest in a new Nissan and was never steered an another direction. That next week we called, test drove, and bought a 2016 Nissan Rogue from another dealership. We couldn't understand why when they knew we were ready to buy that Coyle didn't take the extra time and effort to find us what we wanted. I found it on the internet. Too Bad Coyle Nissan, no recommendation for you from me.
I will never buy from this dealership again, if you try to get ahold of someone all you get is leave your name and number and we'll call you back,maybe... if your lucky one out of three times they will call you back even the service department.
My wife and I have been shopping for a while. The car we purchased was priced competitively with 1 to 2 year older cars. The salesman was helpful, friendly,... not pushy. I feel comfortable with recommending him to friends and family. The location was not the best, but I'm not that familiar with that area anyway. The building is less than desirable, but it is temporary, it was clean, and I'm not planning on moving in.
Just purchased a 2016 Nissan Rogue. Love my new vehicle. I was anxious about buying a new car because I can't stand haggling and games that are usually... played when doing so. Did not experience any of my fears. Everyone I came in contact with could not have been nicer (sales manager, finance manager and salesman). My salesman was Tom Gavin and he answered all my questions and helped me find the perfect choice. I received a very fair deal. My last car was a Versa, so I am also familiar with the service dept. Mike Benson is my service advisor. He gives consistent service and advice when it is needed. I never have any problems with this dealership and would recommend it to anyone. Keep up the good work!! Will be nice when the permanent location for the dealership is in place.
Pam, congratulations on your purchase and thank you for taking the time to write us this great review! We are very happy you received an experience ab...ove your expectations. We try very hard to make sure our customers buying experience is pleasant and stress free! Mike Benson will be excited to see you have mentioned him in your review of our Nissan Dealership and your purchase, Mike is one of the top service advisers in our region. It is very important to the Coyle Family that our customers receive the care and attention that you have described in your review so once again, thank you and welcome to the Coyle Family of Customers!
Sales associates don't know their cars. After about 20 minutes of watching online specs. I was teaching Steve Ogden about the nissans. Sales manager Nathan... wessell didn't seem motivated to sell a car. We went to a Louisville dealership with better staff, facilities, and most of all better price. I guess when you sale more cars, they can give better prices. I wouldn't recommend going to coyle. Save the time and go to the other two competing dealerships in the Louisville area.
We appreciate any feedback that allows us as a dealership to improve, so thank you for your comments. With over 16 Nissan models available and multipl...e trim levels and colors available, we do encourage our Sales Associates to use information from both the Coyle website and Nissan's direct website, when assisting customers. We want to ensure accuracy with the information we provide. As a new Nissan franchise, we are operating from a temporary facility, as we continue to work on our permanent facility project with Nissan. This does allow us the opportunity to retail vehicles at aggressive low overhead prices, which is why we have, in writing, a lowest bottom line guarantee. We'd love the opportunity to have you as a customer! If you'd like to contact me direct to discuss your experience, I can be reached at 812-218-1400 xt 420, and would appreciate your call. Kind regards, Tom Utterback, General Manager