Coyle Nissan

Purchased a lightly used Hyundai from Coyle Nissan. Painless, pressure free buying experience. The car was as advertised online, no nasty surprises. Great price, well under market value. Sales associate Jon C. was very professional and friendly; same for the F&I guy. who soft-sold the GAP and warranty, none of that pushy, tricky crap some dealers engage in. Really the most seamless, easy experience I have had with a dealer purchase. Highly recommended. Gave one less star for facilities since they are operating out of a temporary facility, but it was clean and the A/C cold so that's plenty for me, I don't need a free latte or some silly stuff like a Lexus dealer would do. Also giving high marks for their service department, my mother has her Nissan serviced here and the service staff is professional, competent, and never tries to rip her off by selling unneeded services like a lot of "stealerships". All around a good place to deal with.

We came to Coyle at the end of the year to look and test drive a used vehicle. The rebates and the prices on the new Nissans had us thinking about a new one. We weren't able to buy before the new year but kept looking. Called to set an appointment to test drive a used vehicle. When we got there our saleperson was tied up with other customers so even though we had an appointment we never got to deal with him. That should have been the light bulb moment of "You should leave now" So we dealt with someone else. I felt like the whole time I was talking to him that I was being talked down to. I had done my homework on knowing how much my vehicle was worth, and had been looking for a vehicle on line for several months so I knew what I was looking for and what I wanted. The salesperson we originally had was very helpful in those aspects. After test driving the used vehicle and not being able to come to a deal, the most disappointing thing was that we had also expressed interest in a new Nissan and was never steered an another direction. That next week we called, test drove, and bought a 2016 Nissan Rogue from another dealership. We couldn't understand why when they knew we were ready to buy that Coyle didn't take the extra time and effort to find us what we wanted. I found it on the internet. Too Bad Coyle Nissan, no recommendation for you from me.

I will never buy from this dealership again, if you try to get ahold of someone all you get is leave your name and number and we'll call you back,maybe if your lucky one out of three times they will call you back even the service department.